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Old 07-22-2012, 06:21 PM   #13636
Masterblaster
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Finally got my "adventurish" bike, glad its classified as a beast.2012 Tiger Roadie.
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Old 07-22-2012, 10:11 PM   #13637
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Rear end wallow

OK, I'll put this out there for you riding roadies briskly. On a 5200 km road trip with luggage I noticed the rear end starting to wallow on fast sweepers. Now I put it down to the extra luggage, although I had the preload cranked right in. Riding this weekend with the luggage off I'm having the same issue. Rear end start penduling (?) when cranked over at high speeds. I suspect this is a lack of rear rebound, but as I searched here and the Triumph Tiger 800 forum I haven't really found anyone else having the same issue. When the shock was hot after a ride I bounced the back of the bike down and it does seem to return too quickly. When the shock is cool it is noticeably slower in returning. Anyone else out there having this problem? At 12,000 km's the shock should not be worn out yet and I think it is too early to be spending money on aftermarket improvements. I don't mind doing that after say 40k when the shock would be worn out.
I checked the headstock and have no noticeable play. Tires are still in good shape with correct pressures. Rear wheel is aligned properly. TIA.
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Old 07-23-2012, 12:33 AM   #13638
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Originally Posted by marloweluke View Post
OK, I'll put this out there for you riding roadies briskly. On a 5200 km road trip with luggage I noticed the rear end starting to wallow on fast sweepers. Now I put it down to the extra luggage, although I had the preload cranked right in. Riding this weekend with the luggage off I'm having the same issue. Rear end start penduling (?) when cranked over at high speeds. I suspect this is a lack of rear rebound, but as I searched here and the Triumph Tiger 800 forum I haven't really found anyone else having the same issue. When the shock was hot after a ride I bounced the back of the bike down and it does seem to return too quickly. When the shock is cool it is noticeably slower in returning. Anyone else out there having this problem? At 12,000 km's the shock should not be worn out yet and I think it is too early to be spending money on aftermarket improvements. I don't mind doing that after say 40k when the shock would be worn out.
I checked the headstock and have no noticeable play. Tires are still in good shape with correct pressures. Rear wheel is aligned properly. TIA.
Sounds like your shock is done. My 2006 speed triple shock was awful after 10,000km and I replaced it. Same symptoms as yours...became a pogo stick in faster corners, rebound damping was gone.
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Old 07-23-2012, 06:12 AM   #13639
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Rear end wallow

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Originally Posted by motomuppet View Post
Sounds like your shock is done. My 2006 speed triple shock was awful after 10,000km and I replaced it. Same symptoms as yours...became a pogo stick in faster corners, rebound damping was gone.
Do you think warranty would cover a new shock? Perhaps hard to prove the rebound is gone?
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Old 07-23-2012, 08:01 AM   #13640
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Quote:
Originally Posted by marloweluke View Post
OK, I'll put this out there for you riding roadies briskly. On a 5200 km road trip with luggage I noticed the rear end starting to wallow on fast sweepers. Now I put it down to the extra luggage, although I had the preload cranked right in. Riding this weekend with the luggage off I'm having the same issue. Rear end start penduling (?) when cranked over at high speeds. I suspect this is a lack of rear rebound, but as I searched here and the Triumph Tiger 800 forum I haven't really found anyone else having the same issue. When the shock was hot after a ride I bounced the back of the bike down and it does seem to return too quickly. When the shock is cool it is noticeably slower in returning. Anyone else out there having this problem? At 12,000 km's the shock should not be worn out yet and I think it is too early to be spending money on aftermarket improvements. I don't mind doing that after say 40k when the shock would be worn out.
I checked the headstock and have no noticeable play. Tires are still in good shape with correct pressures. Rear wheel is aligned properly. TIA.
My rear shock is done at 13000 miles. Granted my bike has been ridden hard with a lot of off road. I would call your dealer and ask what the warranty is on the shock. I am going to have them look at mine this Friday when they replace my center stand. On the other hand, I really want better performance out of mine. So, I'll probably just have it all redone.
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Old 07-23-2012, 09:11 AM   #13641
Rob Dirt
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Question Unwanted XC handlebars wanted

Does anybody have some stock XC handlebars that they don't want? I bent mine on a get-off & kinda like the stock bars.
Sorry for the spam, but I can't afford new bars right now. I may have to use some off of another bike.
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Old 07-23-2012, 11:36 AM   #13642
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Little Tiger, Big problems...Please Read!

Fellow ADV riders, I have fallen on some bad luck and need your help and support.

I've been on this journey from Canada to Argentina for roughly 5 months now. The trip is a retirement from the military present to myself and a long time dream.

My bike is a 2011 Tiger 800XC. I've always had the bike dealer maintained for it's short life to this point. It was serviced in Canada, Guatemala and Colombia. When I reached Medellin, Colombia I had the dealer there do a complete service. I told them I would get a oil change approx. 1/2 way to Buenos Aires and bought a new oil filter for the job. I also told them to look at the chain and to replace it, if it would not get me to Buenos Aires ,which was approx 10,000 Kms away. I also bought a new set of tires, and told them to adjust the suspension for 2-up with luggage, since I'd have a girlfriend joining me for a bit.

Everything looked good, but after I left the dealer, I noticed I was hitting my wheel on speed bumps. I checked the air pressure in the tires and it was about 28 psi in the rear tire!!! For two up with luggage that just doesn't work. The front tire was under well 30 psi as well. I put air in the tires and figured the dealer there made a small oversight, no harm. All the same, I thought I'd better check the suspension since it seemed too soft with my new passenger and low and behold, they hadn't adjusted that for me either. No worries, I just adjusted the back suspension myself and it was a lot better right away. I wondered why they hadn't done this, and thought maybe it was a language/communication problem as my Spanish isn't that great and their English wasn't too good either.

When I got to southern Ecuador, about 3000kms-ish away, I noticed the chain was very loose.
I stopped and had the chain adjusted at a small shop, where I also had to get a missing bolt replaced on the side-stand and my pannier bracket welded. He told me there wasn't any adjustment left in the chain and it wouldn't last too long. This really upset me because there is NO Triumph dealer anywhere close and I had just had my bike serviced. As I would find out later, it is also very hard to find a 525 chain in parts of South America. I continued on, my new plan to contact a dealer or an aftermarket parts place and get a new chain and sprocket set couriered out to me.

The phones in South America are very hard to use for out of country calls and my Skype doesn't seem to work for a lot of countries down here too. I emailed the Triumph Dealer in Medellin on June 17th and it's June 28th Today. I explained the issue to them and asked for help...IE. to have a new chain and sprocket sent to me, of course I would pay for it. I was close to Cusco, Peru by this time and thought maybe I would be able to get it there and have it put on in La Paz, Bolivia, where my next oil change would be due. I had corresponded to them at this email address before, but to my surprise, they didn't respond and still haven't to this date. I decided I better form a plan "B" and sent an email to the Triumph dealer in Buenos Aires, telling them I needed a new chain kit, but didn't get a response either.

Next, I contacted Super Sprox in the U.S. and they replied almost immediately, with a price of $300 for the chain and sprockets and $200 for shipping. My email does work! A little pricey, but this seemed like a good option, however I was concerned about using aftermarket parts as I wasn't sure if that could cause warranty issues. I have since ordered from SuperSprox, because I wasn't getting any response from the Triumph dealers here.

I sent an email on June 24th to a lady I had communicated with at Triumph in England and explained her about my troubles contacting both Medellin and Buenos Aires dealerships. I also asked if I could use an aftermarket kit without complications to my warranty. I didn't receive a response from her until July 9th.

My final thought was that no matter what, I would sit and wait in La Paz, Bolivia until I had a new chain and sprockets. I checked the chain again in southern Peru and it still seemed ok and it didn't make much noise. I left Peru and was about 1 mile from hotel Oberland in La Paz, when suddenly I heard a "clunk" sound and my bike lost power. I pulled over immediately and turned off the bike. I noticed right away the chain had come off and it was the first time this has ever happened to me; on any bike. The chain has stretched considerably in a very short distance....I guess being very close to the end of it's life. I loosened the back wheel, put the chain back on, and tightened it up. A nice Bolivian rider was also stopped to and help me out. After thanking the Bolivian guy I rode off and was at Hotel Overland soon. After checking in for camping I went back to my bike and noticed a small puddle of oil underneath the bike. I looked for the source, but it was hard to tell where it was leaking. I called Mike at Triumph back in Canada and he told me I may have a loose cover and to check the bolts. I didn't mention the chain coming off because I didn't have a clue it could be related.

Later on I talked to another bike mechanic friend at home and I told him about the chain coming off and the oil leak. He was immediately concerned and told me to take off the front sprocket cover and check the engine case. I did that in the parking lot at the hotel to find that there is indeed a hole in the engine case. Scarey shit.

I was on the phone all day. The small Honda dealership here has been very reluctant to help as they don't know Triumph's or work on them. I talked to Triumph USA customer service and they got some details from me and told me they would try to help and contact me back by email. The local bike shop has finally agreed to tow my bike in and take a look. I also contacted the Triumph shop back at home and they have been very sympathetic and are trying to help and offer some advice.

I'm not a bike mechanic, but I inspect the bike regularly and fix and maintain what ever needs to be as quick as I can. I think I did my due diligence and tried to correct this problem as soon as I could, and asked for help several times from a network that is supposed to be there to assist. When I bring my bike in for service, I expect it should get me at least to the next oil change unless something unforeseen happens. The nearest dealership is in Chili but it's icy there now and the next dealer is Buenos Aires, about 3000Kms away.

I've been in La Paz, Bolivia for well over 3 weeks now. The bike shop has patched the hole in the Engine case and I'm still waiting for my new chain and sprockets to be delivered. I've ordered and paid for two sets, but neither has showed up yet. I'm trying to have faith at least one of the two sets will show up soon.

To date the only support I have received from Triumph: (I've been in La Paz, Bolivia for close to a full month now!)

I was finally contacted from the Buenos Aires dealer, who has told me that replacing the engine case in Buenos Aires is pretty much impossible and that my warranty is most likely that going to cover any part of the repair. They said, maybe they can have it welded. hmmm. It's a long way home! Isn't the dealer there supposed to be able to fix my broken bike, properly? Everyone else I spoke to has said a new engine case is the right way to fix the bike.

I was also contacted by a gentlemen that will open a new dealership in La Paz, Bolivia but that won't be up and running for weeks yet. They probably won't end up being much help to me as I REALLY hoping to be gone by then.
I have to say John at Triumph Customer service has been very sympathetic and sincerely appears to be trying to get me some help, but to date nothing has really happened.

The Triumph dealership back in Canada, has been really helpful with advice and support, and I'm VERY glad to have them in my corner, but they are a bit far to offer any kind of hands on assistance.

The lady from Triumph Customer Service in the UK has sent me updated dealership contact info. Wonderful! Where was she when I emailed her telling her I needed a new chain and sprocket WEEKS ago!

So, I realize in the end I did ride the bike with a chain that was worn and I acknowledge that. I made a mistake judging the life remaining on this chain, but so did the head mechanic at the Triumph dealer in Medellín, Colombia. And where was the Triumph support network and help when I needed it before??? Maybe I am partially responsible, but shouldn't Triumph back me up, take some responsibility and try to help me or is the Triumph name, warranty and support network a farce? Should I have bought "the other" brand that has proven they take care of their customers? I really like the Tiger and thought I would take a chance on Triumph...I really hope I didn't make a huge mistake.

Triumph is in the Adventure Riding business now, and I hope they act like it and take care of their customers and take care of me. I can tell you the full cost of this repair bill on my small military pension will be very hard.

Thank-you for taking the time to read this and if anyone can offer any suggestions, help or advice I would sincerely appreciate it.

Thank-you,
Clay D
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Old 07-23-2012, 11:41 AM   #13643
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How big is the hole? Can you clean up around it and use some JB-Weld to repair it?

If so, then do that, put on the new final drive, and ride it to BA, where you can get it to a dealer to address warranty issues.
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Old 07-23-2012, 11:51 AM   #13644
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Quote:
Originally Posted by clax View Post
Fellow ADV riders, I have fallen on some bad luck and need your help and support.


Thank-you,
Clay D

You are the 2nd person to puncture their case with a chain coming off. The other guy JB welded his and it has been working fine. He lives in the same city (roughly as me) but I don't know his user name here to contact him.

As far as being covered under warranty. I could see why it wouldn't be. Guess it depends on who last touched it etc.... I wouldn't count on the warranty.

Sorry you are having the issues.
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Old 07-23-2012, 12:00 PM   #13645
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Good luck Clay. I too will be interested in how Triumph handles this. I am right on the Texas/Mexican border and looking at getting both an Explorer as well as an 800XC and all of my BMW-riding associates are trying to convince me that I will be better off with another BMW than a Triumph precisely because of the supposed ease of getting a BMW serviced in Latin America.
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Old 07-23-2012, 12:14 PM   #13646
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JB weld and bubble gum

Quote:
Originally Posted by Yossarian™ View Post
How big is the hole? Can you clean up around it and use some JB-Weld to repair it?

If so, then do that, put on the new final drive, and ride it to BA, where you can get it to a dealer to address warranty issues.
Hey Yossarian. That's pretty much the plan.

The Honda dealer here has put on the JB weld, put new oil in and brought the bike temp up and so far the patch is holding and I pray it will get me to Buenos Aires. Things aren't looking too rosey for when I get there.

I'm still waiting for a new chain and sprockets and it's been over 3 weeks waiting for that. I'm praying they will get here soon!

thanks for your input!

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clax screwed with this post 07-23-2012 at 12:15 PM Reason: typo
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Old 07-23-2012, 12:48 PM   #13647
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very interesting

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Originally Posted by PirateJohn View Post
Good luck Clay. I too will be interested in how Triumph handles this. I am right on the Texas/Mexican border and looking at getting both an Explorer as well as an 800XC and all of my BMW-riding associates are trying to convince me that I will be better off with another BMW than a Triumph precisely because of the supposed ease of getting a BMW serviced in Latin America.
Yes John, very interesting indeed. Guess I've been on pins and needles and have barely even heard a peep from Triumph Customer service, expect they are trying to see what they can do.

At this point of course I'd love any help they would give me, but at the least, some answers would be fantastic. Like can they fix my bike in Buenos Aires? If so, can they get the process going...like order parts because I can't wait around in Buenos Aires indefinetly. And if I know they can't fix the bke there, then maybe I could start making plans to ship the bike home. That would be unfortunate since I wasn't planning on ended my trip, but simply storing the bike for awhile, then coming back and continuing my trip. Also,will Triumph warrranty any of this? Ya, would be nice to know anything.

thanx for the input,

Clay D
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Old 07-23-2012, 01:01 PM   #13648
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Originally Posted by clax View Post
Hey Yossarian. That's pretty much the plan.

The Honda dealer here has put on the JB weld, put new oil in and brought the bike temp up and so far the patch is holding and I pray it will get me to Buenos Aires. Things aren't looking too rosey for when I get there.

I'm still waiting for a new chain and sprockets and it's been over 3 weeks waiting for that. I'm praying they will get here soon!

thanks for your input!

Clay D


Clay,

Sorry to hear about your problems....

Couple of thoughts:

- Regarding the case..... If the hole wasn't too big (hopefully this is the situation), and the mechanic did a good job with the JB Weld, I'd forget about it and ride the shit out of it. Cases get holed all the time, and in most scenario's the JB Weld will work as a permanent fix.

- Regarding the chain..... Unfortunately 525's are hard to find in Latin America. I actually carried an extra chain (for my DR650) on my trip because of this issue. Not sure if the DR650 chain has enough links (i.e., if it is big enough)....but you may want to ask the local shops if they have a used/old DR650 around...if so, you may be able to scavenge the chain. Lastly, the other thing to watch out for, when your chain get old, worn, and kinked.....is that a "kinked" chain will eat right through a slider (swing arm protector), and can start to eat into your swing arm.

Anyway, I would hold out for a new chain before you ride (buying an aftermarket chain will not void your warranty).

Best of luck

P.S., I'll compare the number of links on my DR650 vs. my 800XC chain when I get home tonight and report back.
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Old 07-23-2012, 01:48 PM   #13649
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Originally Posted by swimmer View Post
You are the 2nd person to puncture their case with a chain coming off. The other guy JB welded his and it has been working fine. He lives in the same city (roughly as me) but I don't know his user name here to contact him.

As far as being covered under warranty. I could see why it wouldn't be. Guess it depends on who last touched it etc.... I wouldn't count on the warranty.

Sorry you are having the issues.
Thanx for letting me know about the other guy with JB weld....I'm going to search him out.

As for "who touched the bike last".....The only thing tightening/adjusting the chain did, was post-pone the chain coming off, which is a good thing considering, I was in the middle of nowhere! I'm pretty sure maintenance that leads to damage is where one would run into warranty isssues. This was not the case.

One of my biggest issues here was the lack of support. No response from dealers and Triumph UK. If anyone of them would of just responded to me, I could of had a new chain and sprockets bought, paid for and waiting for me down the road before I had any problems. Not to mention, I was at the dealer in Colombia and the chain and sprockets really should of been replaced there. I'm not the bike mechanic here! I trusted what they told me and went on my merrry little way to the middle of nowhere where I had problems and then got zero help. If they even responded and said "don't ride with a worn chain." maybe I wouldn't of and saved all this bs.

Anyway, to this point I've still barely heard anything from Triumph. I'm not asking for miracles here, but a little communication would be a good start.

Still love the Tiger and really trying to have faith things will be made right in the end,

cioa,
Clay D
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clax screwed with this post 07-23-2012 at 01:49 PM Reason: typo
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Old 07-23-2012, 02:23 PM   #13650
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Originally Posted by clax View Post
Thanx for letting me know about the other guy with JB weld....I'm going to search him out.

As for "who touched the bike last".....The only thing tightening/adjusting the chain did, was post-pone the chain coming off, which is a good thing considering, I was in the middle of nowhere! I'm pretty sure maintenance that leads to damage is where one would run into warranty isssues. This was not the case.

One of my biggest issues here was the lack of support. No response from dealers and Triumph UK. If anyone of them would of just responded to me, I could of had a new chain and sprockets bought, paid for and waiting for me down the road before I had any problems. Not to mention, I was at the dealer in Colombia and the chain and sprockets really should of been replaced there. I'm not the bike mechanic here! I trusted what they told me and went on my merrry little way to the middle of nowhere where I had problems and then got zero help. If they even responded and said "don't ride with a worn chain." maybe I wouldn't of and saved all this bs.

Anyway, to this point I've still barely heard anything from Triumph. I'm not asking for miracles here, but a little communication would be a good start.

Still love the Tiger and really trying to have faith things will be made right in the end,

cioa,
Clay D
Not saying you couldn't have had better communication, but this is your trip and ultimately you are the only one responsible for yourself. You say you're not a bike mechanic, but yet you're riding your bike "to the middle of nowhere". It would be prudent on your part to take a more active role in the maintenance of your bike. You don't need to be a mechanic to know when your chain is near or at the end of it's life. And if YOU had examined the chain yourself, then YOU could have made that call and not just blindly trusted an unknown shop. As you're discovering, you can't always trust a shop, any shop to do what they're going to say they're going to do, or do it correctly. And that could be a shop in North or South America. That's where knowing your bike, knowing how to do some simple maintenance items can go a long way, and turn that ride into an adventure.

Good luck, I hope you get your bike sorted and get on with your ride.
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