Anyone bought from KTM Cycle Hutt? - Page 3

modeselector · 11-13-2011, 10:57 AM

Friendly staff who know KTM's and how to read a microfiche - 6+ years ordering from KTM CYCLEHUT and highly recommend.

Treewakr · 11-13-2011, 02:12 PM

I'm currently having issues with CycleHutt. Have two different orders with them on backorder since Sept. I'll be cancelling my orders.

There is a history of problems with them over the past year. You can check it out over on KTMtalk.

horizon seeker · 11-13-2011, 03:39 PM

Waited almost 3 months for an order. Called them and told them to ship what they had and cancel the rest. Called around and finally found the parts I needed. Got everything in less than a week except the ones from KTM cycle hut. Took over two weeks and shipped in three different packages ( every thing could have fit in one ) and I paid all the extra freight. Trust me when I say that this will not happen again.

modeselector · 11-13-2011, 03:46 PM

[QUOTE=Treewakr;17296361]I'm currently having issues with CycleHutt. Have two different orders with them on backorder since Sept. I'll be cancelling my orders.

I understand because I am in the same boat with the back order as you. It's unlikely they have our parts and not shipping it. In my case, the part is not in the country so doesn't matter where I order it from, everyone will give me the back order treatment.

Overall, they do a pretty good job imho.

Andrejs2112 · 11-13-2011, 05:45 PM

KTM cycle hutt SUCKS!!!!! ALWAYS a backorder. Terrible customer service. I wouldn't order a single washer from them...even if they had one to sell me. There, I feel better now.

sven520 · 11-13-2011, 05:48 PM

I have been dealing with Cycle Hutt about 10 years. Never had any problems. If you are having an issue with them call and talk to Tami or Justin they will work it out.

big-t · 11-17-2011, 09:52 AM

Just checked on my order placed on 11-7-11.Probably won't see it before the 1st of Dec.They are saying KTM is backed up and not getting product shipped in a timely manner.

Supposedly KTM will be working thru the Thanksgiving weekend and hope to be caught up by the 1st of Dec....

Barman · 11-17-2011, 10:02 AM

I ordered an injector and related parts FOUR frickin' months ago from them and the delivery date just keeps getting pushed back every time I inquire.

During this "experience" my compadres have ordered the same parts from Munn and have received them in a timely manner.

I hope they've spent my hard earned cash wisely....

Goss · 11-17-2011, 10:03 AM

I have used them for many years and a recent order from last month has been on the back order list still.

I did get a quick response from them when I emailed about an ETA on the order. But it still has not shown up.

I also use Hole Shot KTM and KTM Twins. I like to share. The Hutt better get it together.

skopiec · 11-17-2011, 11:08 AM

Nice enough guys when you get them on the phone, but terrible when it comes to actually getting your stuff!

Bought my son a new jersey / pants last May. Jersey came in a bout a week, but the pants took almost 3 months. Unfortunately, they didn't fit, so we returned for a different size. After waiting another few weeks, we called for a refund, which itself took almost a month to process....all told this whole transaction has taken almost 5 months! Funny how they can get around to charging my CC quickly!

Shocking contrast to RMATV where I usually get my stuff in 2 days - without extra shipping costs. Never again.

Black Hills · 11-17-2011, 12:17 PM

Bought my 990 from them, seem like a decent bunch of people? I've only ordered on line from them a few times but haven't had any issues? It appears to be a small operation so I doubt they have a lot in stock?

crofrog · 11-17-2011, 02:39 PM

ktmcyclehutt has always been slow, it's been worse than normal this last summer with them...

They couldn't even get me an OEM sprocket for the ktm 200 they said ktm was out...

Called ktmworld and had one the 2 days later....

ridewestKTM · 11-18-2011, 08:54 AM

Quote:

Originally Posted by gregneedham

Same problem. Email notice after two days that my items would ship in 4-5 days. 12 days later I contacted them and was told it would be mid-December.

Cancelled my order.

This was my experience too. I might try again sometime.

Denalidirt · 11-18-2011, 10:27 AM

and still waiting.
Funny, I ordered some stuff from CJdesigns and its on its way. He kept me in the loop as well which is always nice when you're waiting on product.
I don't think the customer should be the one calling and looking for the product, if its going to take some time or on backorder I think the retailer should give the customer a heads up

Denalidirt · 11-29-2011, 12:03 PM

And counting

11-13-2011, 03:39 PM	#33
horizon seeker Adventurer Joined: Oct 2006 Location: Horizon City, TX Oddometer: 20	Waited almost 3 months for an order. Called them and told them to ship what they had and cancel the rest. Called around and finally found the parts I needed. Got everything in less than a week except the ones from KTM cycle hut. Took over two weeks and shipped in three different packages ( every thing could have fit in one ) and I paid all the extra freight. Trust me when I say that this will not happen again. __________________ 06 950 ktm 01 650 klr 77 r75/7 bmw

11-13-2011, 05:45 PM	#35
Andrejs2112 ihatecars Joined: Dec 2006 Location: Harbor Springs, Michigan Oddometer: 641	KTM cycle hutt SUCKS!!!!! ALWAYS a backorder. Terrible customer service. I wouldn't order a single washer from them...even if they had one to sell me. There, I feel better now. __________________ 2006 Buell Ulysses 2006 KTM 950 Adventure

11-17-2011, 10:02 AM	#38
Barman Way Offline Joined: Apr 2011 Location: Saratoga Springs, NY Oddometer: 1,162	I ordered an injector and related parts FOUR frickin' months ago from them and the delivery date just keeps getting pushed back every time I inquire. During this "experience" my compadres have ordered the same parts from Munn and have received them in a timely manner. I hope they've spent my hard earned cash wisely.... __________________ I am at one with my duality.

11-17-2011, 10:03 AM	#39
Goss LC8 Adventurer Joined: Sep 2002 Location: North Texas Oddometer: 1,319	I have used them for many years and a recent order from last month has been on the back order list still. I did get a quick response from them when I emailed about an ETA on the order. But it still has not shown up. I also use Hole Shot KTM and KTM Twins. I like to share. The Hutt better get it together. __________________ 2004 KTM 950 Adventure S 2012 Ducati Multistrada 1200 Pikes Peak

11-18-2011, 10:27 AM	#44
Denalidirt High Plains Drifter Joined: Jul 2006 Location: Denali, Ak. Oddometer: 733	3 weeks and still waiting. Funny, I ordered some stuff from CJdesigns and its on its way. He kept me in the loop as well which is always nice when you're waiting on product. I don't think the customer should be the one calling and looking for the product, if its going to take some time or on backorder I think the retailer should give the customer a heads up

11-13-2011, 10:57 AM	#31
modeselector Common as muck Joined: Jul 2009 Location: Washington USA Oddometer: 489	Friendly staff who know KTM's and how to read a microfiche - 6+ years ordering from KTM CYCLEHUT and highly recommend.

11-13-2011, 02:12 PM	#32
Treewakr throttle junkie Joined: Aug 2007 Location: land of cheese,trees, and 2nd gear singletrack Oddometer: 29	I'm currently having issues with CycleHutt. Have two different orders with them on backorder since Sept. I'll be cancelling my orders. There is a history of problems with them over the past year. You can check it out over on KTMtalk.

11-13-2011, 03:46 PM	#34
modeselector Common as muck Joined: Jul 2009 Location: Washington USA Oddometer: 489	[QUOTE=Treewakr;17296361]I'm currently having issues with CycleHutt. Have two different orders with them on backorder since Sept. I'll be cancelling my orders. I understand because I am in the same boat with the back order as you. It's unlikely they have our parts and not shipping it. In my case, the part is not in the country so doesn't matter where I order it from, everyone will give me the back order treatment. Overall, they do a pretty good job imho.

11-13-2011, 05:48 PM	#36
sven520 Adventurer Joined: Oct 2005 Oddometer: 82	I have been dealing with Cycle Hutt about 10 years. Never had any problems. If you are having an issue with them call and talk to Tami or Justin they will work it out.

11-17-2011, 09:52 AM	#37
big-t Gnarly Adventurer Joined: Oct 2004 Location: left corner of VA Oddometer: 450	Just checked on my order placed on 11-7-11.Probably won't see it before the 1st of Dec.They are saying KTM is backed up and not getting product shipped in a timely manner. Supposedly KTM will be working thru the Thanksgiving weekend and hope to be caught up by the 1st of Dec....

11-17-2011, 11:08 AM	#40
skopiec Adventurer Joined: Nov 2009 Location: Tucson, AZ Oddometer: 69	Nice enough guys when you get them on the phone, but terrible when it comes to actually getting your stuff! Bought my son a new jersey / pants last May. Jersey came in a bout a week, but the pants took almost 3 months. Unfortunately, they didn't fit, so we returned for a different size. After waiting another few weeks, we called for a refund, which itself took almost a month to process....all told this whole transaction has taken almost 5 months! Funny how they can get around to charging my CC quickly! Shocking contrast to RMATV where I usually get my stuff in 2 days - without extra shipping costs. Never again.

11-17-2011, 12:17 PM	#41
Black Hills Gnarly Adventurer Joined: Apr 2011 Location: Western South Dakota Oddometer: 329	Bought my 990 from them, seem like a decent bunch of people? I've only ordered on line from them a few times but haven't had any issues? It appears to be a small operation so I doubt they have a lot in stock?

11-17-2011, 02:39 PM	#42
crofrog Beastly Adventurer Joined: Sep 2007 Location: Annapolis Maryland Oddometer: 1,376	ktmcyclehutt has always been slow, it's been worse than normal this last summer with them... They couldn't even get me an OEM sprocket for the ktm 200 they said ktm was out... Called ktmworld and had one the 2 days later....

11-29-2011, 12:03 PM	#45
Denalidirt High Plains Drifter Joined: Jul 2006 Location: Denali, Ak. Oddometer: 733	4 weeks And counting

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