Go Back   ADVrider > Bikes > GSpot > GS Boxers
User Name
Register Inmates Photos Site Rules Search Today's Posts Mark Forums Read

Thread Tools Search this Thread Display Modes
Old 08-02-2014, 08:38 PM   #1
Meursault OP
Joined: Dec 2009
Location: Miami Beach, FL
Oddometer: 48
Final drive failure... caused by dealer.

I promised myself I'd try and write a ride report as it takes place. As you can imagine it's much harder than it sounds. I'm traveling from Miami to California and then back. Currently in Socorro, New Mexico.
Given that the first part of the trip has mostly been spent sitting still or at BMW dealerships I thought I might post about what happened in this forum. Many GS owners have either had, or worry about final drive issues on higher mileage bikes. Well I had one. Except the cause might be a little different than most. It was fine before I had it worked on.

By the time I reached Biloxi, MS, the wheel was doing this:

It didn't suddenly do this.There was play in the wheel when it was released from service. They denied any issues when I told them the rear was loose, and made a show of wheeling it back into service and putting an air gun on the wheel bolts, knowing full well that would do nothing.

Riding north, there was a lot of noise from the rear of the bike, an instability in low speed corners, and vibrations through the footpegs. Particularly a worry riding through 2 days of Florida storms. In some ways the wind and the rain and turbulence from the trucks hid how bad it actually was. I was hoping to reach Dallas where I would stay with friends for a while, so I figured the dealer in Dallas could get the wheel off and confirm what I thought it was. By Biloxi, when I got it up on the stand, I realized I was pushing my luck. In the morning I called Baton Rouge and told them the problem, and who'd last worked on the bike. I could hear the service manager sigh over the phone and tell me to bring it in, and to take it easy.

Typical Florida weather.

The sun had finally come out and the 150 miles from Biloxi to Baton Rouge were taken at a more sedate pace. (Sedate is relative I suppose.) I chatted to Cory the Service Manager, and explained what was done to the bike in Miami, and the symptoms I'd noticed. Both he and the 2nd most senior tech raised an eyebrow or two when I described what I'd seen in the Motorcycles of Miami service department. I still had a tiny doubt about how bad the issue was, or maybe I just didn't want to believe it, so I did tell him at some point that it might not be as bad as I think and I'm worried unnecessarily. That's the Scottish apologetic part of me. I was also aware from their website that one of the business partners had recently passed away in an accident in Newfoundland and the funeral was next Tuesday, so there was no way I wanted to impose on them. I was just hoping they could maybe help me out on a busy Friday and that hopefully I wouldn't become a long term resident of Baton Rouge. They went above and beyond and I'm glad there are still dealers out there who will help a guy out when he's on the road. So far I've used Max BMW Connecticut, Long Beach CA, Baton Rouge, North Dallas, San Antonio and El Paso, and they all are leagues above the level of customer service, and outright service you'll get in Miami.

After 20 minutes Cory swung by the showroom and told me he'd checked the play in the wheel and I wouldn't make Dallas. After another 1/2 hour he found me chatting to another customer and asked if I wanted to see my final drive. I responded that I probably didn't. I was half joking. He was completely serious when he said, "they ruined it."

This is what they found:

These marks were also present on the outside of the drive. They weren't present before the bike went into BMW Miami.

(The service manager in Dallas knew what caused those marks as soon as he saw them.)

This is when it got fun…

Meursault screwed with this post 08-02-2014 at 08:44 PM Reason: sp
Meursault is offline   Reply With Quote
Old 08-02-2014, 08:50 PM   #2
Woolf Barnato
Anorak's Avatar
Joined: Jul 2004
Location: OAK
Oddometer: 32,564
'Gonna get me a six pack...push people off the highway!'

"they live off the carrion of our mutual distrust and bribe us with symbols that equate hatred with manhood."

"I mean at the end of the day, I was addicted to Starting Fluid for Christ's sake!"

"Yeah, that guy sure is terrible at touching moms"
Anorak is offline   Reply With Quote
Old 08-02-2014, 09:22 PM   #3
Jtoper's Avatar
Joined: Nov 2011
Location: Flagstaff, AZ
Oddometer: 55
Jtoper is offline   Reply With Quote
Old 08-02-2014, 10:07 PM   #4
Need more Summer
Joined: Sep 2009
Location: The Northwet..
Oddometer: 6,743

So...who's paying?
Originally Posted by JimVonBaden View Post
You are not half as ugly as I thought you would be!
VEGASGSA is offline   Reply With Quote
Old 08-02-2014, 11:02 PM   #5
Gnarly Adventurer
Joined: Feb 2012
Location: Placer County, California
Oddometer: 449
Originally Posted by Meursault View Post
...(The service manager in Dallas knew what caused those marks as soon as he saw them.)

This is when it got fun…
2004 R1150GS Adventure
2007 Suzuki DR-Z400S
Ravenslair is offline   Reply With Quote
Old 08-02-2014, 11:11 PM   #6
WillieJ's Avatar
Joined: May 2004
Location: Bellingham, WA
Oddometer: 118
Originally Posted by Ravenslair View Post
Took the words right out of my mouth.
WillieJ is offline   Reply With Quote
Old 08-03-2014, 12:18 AM   #7
sidetrack one
sidetrack one's Avatar
Joined: Jul 2006
Location: hole shaven area
Oddometer: 4,708
Not enough back story yet to comment.....................please expand!
I live more in 5 minutes on my motorcycle than some people live in a lifetime...............
I am serious.........and don't call me Shirley! Our farmers thank you!
sidetrack one is offline   Reply With Quote
Old 08-03-2014, 02:04 AM   #8
Cosmopolitan Adv
Loutre's Avatar
Joined: Nov 2010
Location: Reaver's Shed :o)
Oddometer: 3,261
this sounds like a good ride report
Keep the smile on your face!
Originally Posted by Reaver View Post
You can be imitated but not replaced. You're such a special blend the recipe is guarded like KFC's 11 herbs and spices.
Originally Posted by Reaver View Post

Loutre is offline   Reply With Quote
Old 08-03-2014, 04:01 AM   #9
Gnarly Adventurer
Joined: Sep 2011
Location: Scotland
Oddometer: 420
Yes good for all the wrong reasons unfortunately.
Marki_GSA is offline   Reply With Quote
Old 08-03-2014, 07:45 AM   #10
Major Kong
Joined: Jul 2012
Oddometer: 59
Was the flange suspiciously uncracked and shiny? Were the rotor and/or caliper a little too mint?
Major Kong is offline   Reply With Quote
Old 08-03-2014, 07:54 AM   #11
JetSpeed's Avatar
Joined: Nov 2007
Location: KNZY
Oddometer: 2,584
What work did the dealer in Miami do on your bike, new rear flange I'm guessing?
I can't see how they could even get the new flange slid back on after damaging the splines that badly.
2013 R1200GSW
JetSpeed is offline   Reply With Quote
Old 08-03-2014, 08:07 AM   #12
Spudly Adventurer
Cogswell's Avatar
Joined: Jan 2005
Location: Riding with my pal Richard Cranium
Oddometer: 4,002

Cogswell Rides To Big Bend
See my airhead project here
Time Warp Vintage Motorcycle Club
The good thing is, your damn motor can't read. If it says oil on the container, it's pretty much OK to dump in there.... ED.
Cogswell is online now   Reply With Quote
Old 08-03-2014, 08:28 AM   #13
maximum shrinkage
squiffynimrod's Avatar
Joined: Mar 2010
Location: Flatskatchewan
Oddometer: 1,106

This is gonna be good for all the wrong reasons
"slavish attention to a schedule inhibits opportunities"- judgebill
squiffynimrod is offline   Reply With Quote
Old 08-03-2014, 09:53 AM   #14
Gnarly Adventurer
chrisjk's Avatar
Joined: Jun 2007
Location: Keston, UK
Oddometer: 174
The damage to the splines is plainly caused by the tip of a drill bit - what were they drilling?
chrisjk is offline   Reply With Quote
Old 08-03-2014, 09:53 AM   #15
Schlug's Avatar
Joined: Jan 2006
Location: put something on and stay in that position.
Oddometer: 7,302
okay stop mucking around

rest of the story, please.

I don't have any experience with these new models so I have no idea what could have caused those marks. Or how the dealership could have borked your final drive so badly. But you can believe I'm curious.
"So what makes this protest different is that you're set to die, Bobby?"
--May well come to that.
"You start a hunger strike to protest for what you believe in. You don't start already determined to die or am I missing somethin' here?"
-- It's in their hands. Our message is clear. They're seeing our determination.
Schlug is offline   Reply With Quote


Thread Tools Search this Thread
Search this Thread:

Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Times are GMT -7.   It's 04:56 AM.

Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ADVrider 2011-2014