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Old 08-02-2014, 08:38 PM   #1
Meursault OP
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Final drive failure... caused by dealer.

I promised myself I'd try and write a ride report as it takes place. As you can imagine it's much harder than it sounds. I'm traveling from Miami to California and then back. Currently in Socorro, New Mexico.
Given that the first part of the trip has mostly been spent sitting still or at BMW dealerships I thought I might post about what happened in this forum. Many GS owners have either had, or worry about final drive issues on higher mileage bikes. Well I had one. Except the cause might be a little different than most. It was fine before I had it worked on.


By the time I reached Biloxi, MS, the wheel was doing this:



It didn't suddenly do this.There was play in the wheel when it was released from service. They denied any issues when I told them the rear was loose, and made a show of wheeling it back into service and putting an air gun on the wheel bolts, knowing full well that would do nothing.

Riding north, there was a lot of noise from the rear of the bike, an instability in low speed corners, and vibrations through the footpegs. Particularly a worry riding through 2 days of Florida storms. In some ways the wind and the rain and turbulence from the trucks hid how bad it actually was. I was hoping to reach Dallas where I would stay with friends for a while, so I figured the dealer in Dallas could get the wheel off and confirm what I thought it was. By Biloxi, when I got it up on the stand, I realized I was pushing my luck. In the morning I called Baton Rouge and told them the problem, and who'd last worked on the bike. I could hear the service manager sigh over the phone and tell me to bring it in, and to take it easy.

Typical Florida weather.





The sun had finally come out and the 150 miles from Biloxi to Baton Rouge were taken at a more sedate pace. (Sedate is relative I suppose.) I chatted to Cory the Service Manager, and explained what was done to the bike in Miami, and the symptoms I'd noticed. Both he and the 2nd most senior tech raised an eyebrow or two when I described what I'd seen in the Motorcycles of Miami service department. I still had a tiny doubt about how bad the issue was, or maybe I just didn't want to believe it, so I did tell him at some point that it might not be as bad as I think and I'm worried unnecessarily. That's the Scottish apologetic part of me. I was also aware from their website that one of the business partners had recently passed away in an accident in Newfoundland and the funeral was next Tuesday, so there was no way I wanted to impose on them. I was just hoping they could maybe help me out on a busy Friday and that hopefully I wouldn't become a long term resident of Baton Rouge. They went above and beyond and I'm glad there are still dealers out there who will help a guy out when he's on the road. So far I've used Max BMW Connecticut, Long Beach CA, Baton Rouge, North Dallas, San Antonio and El Paso, and they all are leagues above the level of customer service, and outright service you'll get in Miami.

After 20 minutes Cory swung by the showroom and told me he'd checked the play in the wheel and I wouldn't make Dallas. After another 1/2 hour he found me chatting to another customer and asked if I wanted to see my final drive. I responded that I probably didn't. I was half joking. He was completely serious when he said, "they ruined it."

This is what they found:














These marks were also present on the outside of the drive. They weren't present before the bike went into BMW Miami.



(The service manager in Dallas knew what caused those marks as soon as he saw them.)

This is when it got fun…

Meursault screwed with this post 08-02-2014 at 08:44 PM Reason: sp
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Old 08-02-2014, 08:50 PM   #2
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Woodpecker?
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Old 08-02-2014, 09:22 PM   #3
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Old 08-02-2014, 10:07 PM   #4
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So...who's paying?
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Old 08-02-2014, 11:02 PM   #5
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Quote:
Originally Posted by Meursault View Post
...(The service manager in Dallas knew what caused those marks as soon as he saw them.)

This is when it got fun…
And???????
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Old 08-02-2014, 11:11 PM   #6
WillieJ
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Originally Posted by Ravenslair View Post
And???????
Took the words right out of my mouth.
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Old 08-03-2014, 12:18 AM   #7
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Not enough back story yet to comment.....................please expand!
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Old 08-03-2014, 02:04 AM   #8
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this sounds like a good ride report
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Old 08-03-2014, 04:01 AM   #9
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Yes good for all the wrong reasons unfortunately.
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Old 08-03-2014, 07:45 AM   #10
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Was the flange suspiciously uncracked and shiny? Were the rotor and/or caliper a little too mint?
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Old 08-03-2014, 07:54 AM   #11
JetSpeed
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What work did the dealer in Miami do on your bike, new rear flange I'm guessing?
I can't see how they could even get the new flange slid back on after damaging the splines that badly.
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Old 08-03-2014, 08:07 AM   #12
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Mike
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Old 08-03-2014, 08:28 AM   #13
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This is gonna be good for all the wrong reasons
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Old 08-03-2014, 09:53 AM   #14
chrisjk
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The damage to the splines is plainly caused by the tip of a drill bit - what were they drilling?
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Old 08-03-2014, 09:53 AM   #15
Schlug
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okay stop mucking around

rest of the story, please.


I don't have any experience with these new models so I have no idea what could have caused those marks. Or how the dealership could have borked your final drive so badly. But you can believe I'm curious.
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