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Old 07-19-2013, 09:50 AM   #8866
JTMETZ54
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Location: Parker, Colorado
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My Montana has developed a problem turning on about half the time. It does a quick flash then stays black, it seems from my tracks that it is on and recording but I cannot see anything. I then have to turn it off a couple times before it will start up correctly. Has anybody else had this problem?
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Old 07-19-2013, 11:12 AM   #8867
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My Montana has also started turning off randomly. I have wedged the battery in adequately, so that is not the issue. I know this as the Montana battery is always displayed as fully charged as soon as I get it to start up again. This is on an ST1100 on paved hiways, so vibration is not much of a cause, I think.

It happened again last week, when temps were 98-100F crossing from Tucson to El Paso. I could NOT get the unit to stay on more than 30 seconds or so; then the screen goes blank. wait a bit, turn it on, and the main screen turns on, with the battery indicated as fully charged. Then as soon as I hit "Map" or "Trip Computer", screen goes black.

Have not used it since last week. Got it out this am for a test on the ride into work. Temps in mid 70's. Worked fine all the way in.

Dang. Have a cross country trip coming up in few weeks; and it is gonna be hot. Guess I'll have to rush to Garmin for repairs; in which case I'll prolly get a refurb, and then have to install all my maps again....

Any other ideas?
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Old 07-19-2013, 12:08 PM   #8868
Rocky TFS
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Originally Posted by Pago Cruiser View Post
Any other ideas?
Get an old hand towel, soak it in cold water and bungee/tie it off around the unit so you can just see the screen and it won't come off at speed. Re-soak it every chance you get, to the point of even carrying a 1/2 liter plastic water bottle for the purpose.

At least you won't have to restore the maps....

(I'm only partially kidding....remember the old canvas water bags folks used to hang in front of their radiators? Good for a cool drink for about 4 hours in 100 degree heat and helped keep the radiator from boiling over. Same principle.)
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Old 07-19-2013, 12:11 PM   #8869
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Originally Posted by Pago Cruiser View Post
Any other ideas?
Do you have a Garmin screen protector on it? Maybe it's turning itself off because of that? If you have one, remove it to see.
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"The motorcycle, being poorly designed for both flight and marine operation, sustained significant external and internal damage," police noted.
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Old 07-19-2013, 12:30 PM   #8870
atlas cached
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Originally Posted by Pago Cruiser View Post
Any other ideas?
Before doing anything else, I would remove and uSD card (if installed), force the unit into Mass Storage Mode (if necessary), remove all personal data from the GPSr, then reboot and see what happens.
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Old 07-19-2013, 01:38 PM   #8871
srad600
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Quote:
Originally Posted by JTMETZ54 View Post
My Montana has developed a problem turning on about half the time. It does a quick flash then stays black, it seems from my tracks that it is on and recording but I cannot see anything. I then have to turn it off a couple times before it will start up correctly. Has anybody else had this problem?
Mine started turning off randomly after I upgraded the firmware to 5.20. Also, it started complaining about the battery pack not being compatible as well. Neither of these things happened before this firmware update so I just went back to 4.70 last night to see if this solves the issue. I've been using it to navigate around areas I already know and so far so good.
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Old 07-19-2013, 02:15 PM   #8872
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Thanks guys. Yep, I remember the old canvas water bags well; crude, but effective. I'd hate to test the waterproofness of the creen in this manner though...

How would the screen protector cause it to turn off? I actually do have one installed, but as it has been working fine for about 1.5 years, I fail to see how it could cause these problems.

Good idea (I think...) about a major reboot. I only have city maps in the internal memory, and all my topo's on the uSD card. But... has anyone else seen this problem and had this solution actually work? Seems I'd need to go on a several hour trip during a hot day to actually test it; or maybe I could just stick it in the oven...
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Old 07-19-2013, 03:03 PM   #8873
JTMETZ54
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Originally Posted by srad600 View Post
Mine started turning off randomly after I upgraded the firmware to 5.20. Also, it started complaining about the battery pack not being compatible as well. Neither of these things happened before this firmware update so I just went back to 4.70 last night to see if this solves the issue. I've been using it to navigate around areas I already know and so far so good.
Mine will only do it right when I turn it on, once it is going I have never lost the screen. One time it froze up, but it was about 105 outside. I get this black screen at any temp I have been riding at from the 60's to 100's. I might try going back in firmware see if that helps.
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Old 07-19-2013, 03:47 PM   #8874
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Originally Posted by Pago Cruiser View Post
Thanks guys. Yep, I remember the old canvas water bags well; crude, but effective. I'd hate to test the waterproofness of the creen in this manner though...

How would the screen protector cause it to turn off? I actually do have one installed, but as it has been working fine for about 1.5 years, I fail to see how it could cause these problems.

Good idea (I think...) about a major reboot. I only have city maps in the internal memory, and all my topo's on the uSD card. But... has anyone else seen this problem and had this solution actually work? Seems I'd need to go on a several hour trip during a hot day to actually test it; or maybe I could just stick it in the oven...
Just trying to determine if a file has become corrupted and is causing the crash. If all is well after removing all data, start adding small amounts back incrementally until it crashes again to determine which is the offending file. I have been through this multiple times with my Montana.
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Old 07-19-2013, 04:28 PM   #8875
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Just trying to determine if a file has become corrupted and is causing the crash. If all is well after removing all data, start adding small amounts back incrementally until it crashes again to determine which is the offending file. I have been through this multiple times with my Montana.
I was speaking with one of the Garmin support people the other day and he mentioned that when you disconnect your GPS from a PC, you should always either "eject" it from BaseCamp, or use the Windows OS "Safely remove hardware and eject media" function (instead of merely unplugging the USB cable) or you may corrupt some files. No idea if it is BS or not.
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Emoto screwed with this post 07-19-2013 at 04:34 PM
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Old 07-19-2013, 06:16 PM   #8876
Rocky TFS
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Originally Posted by Pago Cruiser View Post
Thanks guys. Yep, I remember the old canvas water bags well; crude, but effective. I'd hate to test the waterproofness of the screen in this manner though...
I would not be the slightest bit worried about screen waterproofness with a wet towel.....they are supposed to take a meter or more underwater, and the point of ingress is invariably the rubber caps on the back.
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Old 07-19-2013, 06:19 PM   #8877
Rocky TFS
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No idea if it is BS or not.
It's not BS, do it EVERY time!!!!

It all depends on whether a transfer or query is taking place at that instant. It might appear to be inactive, but why take even the slightest risk for two mouse clicks?
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Old 07-19-2013, 07:12 PM   #8878
Emmbeedee
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Originally Posted by Pago Cruiser View Post
How would the screen protector cause it to turn off? I actually do have one installed, but as it has been working fine for about 1.5 years, I fail to see how it could cause these problems.
Screen protectors have been known to make selections of their own when they get hot, especially as they get older. I sat my Montana out in the sun and within minutes it was selecting wildly on its own.
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Want to know more about the Garmin Montana? See the Wisdom and FAQ Thread.
Want to know more about the Garmin VIRB? See here.
"The motorcycle, being poorly designed for both flight and marine operation, sustained significant external and internal damage," police noted.
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Old 07-21-2013, 09:28 AM   #8879
DirtSolace
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Montana 600 2 months old.

Most of the time starts up with full illumination of display, but very shortly, switches into standby mode (partial illumination). Sometimes switches on own, but often switches when I start navigation or press a command.

It has done this on both battery power and DC operation in my car.

I've recycled on/off repeatedly; removed and reinstalled battery pak; reset variables like "day/night" modes and "timing" increments for "standby". NO CHANGES....

Currently on the road and DO NOT WANT TO RESET until I'm home and can backup my personal stuff.

Suggestions?

--stan
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Old 07-21-2013, 09:31 AM   #8880
Emmbeedee
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Originally Posted by DirtSolace View Post
Montana 600 2 months old.

Most of the time starts up with full illumination of display, but very shortly, switches into standby mode (partial illumination). Sometimes switches on own, but often switches when I start navigation or press a command.

It has done this on both battery power and DC operation in my car.

I've recycled on/off repeatedly; removed and reinstalled battery pak; reset variables like "day/night" modes and "timing" increments for "standby". NO CHANGES....

Currently on the road and DO NOT WANT TO RESET until I'm home and can backup my personal stuff.

Suggestions?

--stan
A reset will not wipe out your personal data and tracks, etc. It's worth trying.
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Want to know more about the Garmin Montana? See the Wisdom and FAQ Thread.
Want to know more about the Garmin VIRB? See here.
"The motorcycle, being poorly designed for both flight and marine operation, sustained significant external and internal damage," police noted.
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