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Old 05-13-2012, 07:21 PM   #1
fencer OP
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Harbor Freight Lifetime warranty

On their hand tools is a complete crock of shit. That is of, course, you saved you receipt from 6 years ago.
I went into the local HF trying to swap some T handle Allen wrenches. The plastic handles had cracked on a few and actually broken off one. And despite, several signs in the store, on the packages, and even on my tools themselves that say "lifetime warranty" , They refused to do anything without a receipt. What a load of Bullshit.

They could not produce this requirement any place in their policies at the store and the only thing that the online website says is to call a phone #.

It sure as hell is not as easy as dealing with any other tool that I have with a lifetime warranty.
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Old 05-13-2012, 07:43 PM   #2
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I'm fighting with Lowes over a Kobalt ratchet too right now.
First question was When did you buy it.....
IT says Lifetime LAdy it doesn't matter.
Now I have to wait till they get more in.
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Old 05-13-2012, 07:46 PM   #3
thorinoakenshield
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I broke my torque wrench and received a new one with no receipt. No questions asked.
Maybe it was just the particular person you dealt with. Maybe I was lucky.
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Old 05-13-2012, 07:48 PM   #4
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Snap-on and Craftsman are the only two that I know of that will replace them just because you have a broke tool. Harbor freight tools are throw away tools 90% of the time anyway.
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Old 05-13-2012, 07:51 PM   #5
oregoncoast
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Wait...you got six years out of a Harbor Freight "anything"!!! That right there is amazing!!
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Old 05-14-2012, 05:22 AM   #6
fencer OP
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Quote:
Originally Posted by Zecatfish View Post
I'm fighting with Lowes over a Kobalt ratchet too right now.
First question was When did you buy it.....
IT says Lifetime LAdy it doesn't matter.
Now I have to wait till they get more in.
I had to do that with Lowes as well.

I went and got one off the shelf just to prove it to her.
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Old 05-14-2012, 07:00 AM   #7
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*shrug* with hand tools figuring its an actual tool store (not a parts store, walmart or lowes) Ive never had a problem with just bringing in a broken tool and having it replaced no questions asked.
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Old 05-14-2012, 09:24 AM   #8
groop
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Quote:
Originally Posted by fencer View Post
On their hand tools is a complete crock of shit. That is of, course, you saved you receipt from 6 years ago.
I went into the local HF trying to swap some T handle Allen wrenches. The plastic handles had cracked on a few and actually broken off one. And despite, several signs in the store, on the packages, and even on my tools themselves that say "lifetime warranty" , They refused to do anything without a receipt. What a load of Bullshit.

They could not produce this requirement any place in their policies at the store and the only thing that the online website says is to call a phone #.

It sure as hell is not as easy as dealing with any other tool that I have with a lifetime warranty.


You're full of shit. Their warranty program took a 5 second Google search. I have the same $10 allen wrench set, and yes, one of the blue handles cracked, but overall I cannot complain as it has more than paid for itself. Before you flame any retailer about their lack of information, or that their information was misleading, try to have the facts first
It's here: http://www.harborfreight.com/warranty-info
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Old 05-14-2012, 01:24 PM   #9
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^Uh, that's what the OP said - proof of purchase needed. How does that make him full of shit?

However, our local store has gone out of the way to replace a pair of pliers and a screwdriver that broke with no proof of purchase (I wasn't even sure the pliers were HF). It must vary by the store, the help, and if they had their coffee?
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Old 05-14-2012, 01:42 PM   #10
groop
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Quote:
Originally Posted by HapHazard View Post
^Uh, that's what the OP said - proof of purchase needed. How does that make him full of shit?
No it was the part about the website not having the warranty information online,
" the only thing that the online website says is to call a phone #."

Did you click on the link I included?

....and normally I don't use that tone but it irks me when someone badmouths a business (and not just the easy target that HFT is) without doing their homework. Took longer for the OP to post his beef than it would have taken to find the answer.
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Old 05-14-2012, 02:21 PM   #11
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^Ah ha!

Regarding website notification of policy, you are correct! Feces found!
I mistook the object (receipt requirement) for the BS call (no notification). I'd never be a lawyer...
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Old 05-14-2012, 07:56 PM   #12
fencer OP
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Sorry, No BS from me so you can take your tone and google skills and well , google them

They seem to have a contadictory policy depending on the page you open

Why don't you read what it says on the product page
http://www.harborfreight.com/hand-to...set-96645.html




No Hassle eh?

Quote:
LIFETIME WARRANTY
Lifetime Warranty on Hand Tools! We guarantee our Hand Tools to be free from defects in material and workmanship for the life of the product. Limitations apply.
ABOUT HARBOR FREIGHT TOOLS
At Harbor Freight Tools you'll find one of the largest selections of brand-name discount tools, including hand tools, power tools...anything that fits into your tool box, and bigger equipment too! Make Harbor Freight Tools your first stop for the best prices on: Chicago Electric, Pittsburgh, Central Machinery, Central Hydraulic, Central Forge...then load-up your tool box! What customers like best about Harbor Freight Tools is that they won't find better discount tools, including hand tools and power tools, for lower prices anywhere else! Plus we're so sure you'll love the value of our hand tools, we back them with a lifetime warranty on all our hand tools!
]
http://www.harborfreight.com/faq#7

Quote:
I have an item that has a lifetime warranty. How do I get it replaced?
Please call our Customer Service Department at (800) 4443353 Monday thru Friday, 6:00 am 9:00 pm PST
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Old 05-15-2012, 05:58 AM   #13
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Quote:
Originally Posted by thorinoakenshield View Post
I broke my torque wrench and received a new one with no receipt. No questions asked.
Maybe it was just the particular person you dealt with. Maybe I was lucky.
+1, I did the same with a battery backup / jumper that I keep in my truck.
Went to use the compressor part of it, wouldn't turn on, took it back and grabbed a new one no questions, no receipt.
Is there another Harbor Freight near by? Might try that.
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Old 05-15-2012, 01:17 PM   #14
Aviatordoc
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So how many of you keep/save your HF receipts?
I have none and I do have a bunch of their products.
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Old 05-15-2012, 02:05 PM   #15
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Quote:
Originally Posted by Aviatordoc View Post
So how many of you keep/save your HF receipts?
If it's an item that is worth using the warranty, darn right I keep it. If it's a set of $20 wrenches or a piece of chewing gum that proclaims "Long lasting flavor" I don't bother and take my chances.
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