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Old 08-22-2012, 08:57 PM   #136
ChadHahn
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I thought I should tell a story of a small shop triumphing over the internet. About 10 years ago I was going to go on a motorcycle trip and wanted to get a rain suit. I searched online and locally and the one I liked was a BMW rain suit for a pretty good price online. I ordered it and waited. And waited. And waited.

The day of the trip was fast approaching but the suit hadn't arrived. I went into Great Plains Cycle in Lincoln, NE and they had a suit that looked as nice as the BMW for about half the price. It had a year warranty but the owner said that since I probably wouldn't wear it that much any time I had a problem I could bring it back.

I bought the suit, went home and called the internet dealer who said that the suit should be there on Saturday. I told him that I was leaving on Friday and had to cancel my order. He understood and apologized.

I'm glad I bought the suit because the first day I drove through a torrential thunderstorm in western Nebraska.

The suit eventually got stolen from my trunk and I wish I knew what brand it was because I'd like to replace it.

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Old 08-22-2012, 10:27 PM   #137
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Today's story:

I need a fuel valve rubber (the little disk with four holes) for a KLX/DR125 fuel valve. Into the closest bike shop, which happens to be a Kawasaki and Suzuki dealer, and up to the parts desk - In fairness the guy did have a good look but stopped short when the fiche only showed an entire fuel valve - no breakdown of internal parts. They could order it for me - Of course! I didn't ask the price but would never order a new fuel valve to replace one little washer anyway (Who would?)

Off to the local hole-in-the-wall dirt (mostly) bike shop that's been there for ever. They pull the right part off the shelf in a couple of minutes and charge me $2.51 for it. This place is a mom and pop store, tiny when compared to the local big name dealerships, and has rarely failed me when I've been looking for carb pilot jets or other common parts that you think bike shops ought to carry but most never do. While browsing around, I noticed Uni filters on the shelf for Yamaha 400 Maxim (or something like that) and Goldwing 1100. Amazing!
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Old 08-23-2012, 07:31 AM   #138
rocker59
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Quote:
Originally Posted by slartidbartfast View Post
The dealers usually order from the same places we do (directly or indirectly)
Your dealer usually orders from Tucker Rocky or Parts Unlimited. Where do you order your tires from?

I order my tires from American Motorcycle Tire. They usually come with a Parts Unlimited sticker on them. Thier prices cannot be matched by any local dealer.

The net price a dealer pays is based on sales volume. The local dealers can't compete. I've been there, done that. The dealership where I was sales manager tried to stock tires in common sizes. The only tire sales we got were "need it now" guys who were on the road, or stranded with a flat. We sold our tires at a modest markup from our cost, but the gold level Kawasaki dealer down the street could beat us, not to mention places like American Motorcycle Tire.
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Old 08-23-2012, 09:41 AM   #139
slartidbartfast
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Quote:
Originally Posted by rocker59 View Post
Your dealer usually orders from Tucker Rocky or Parts Unlimited. Where do you order your tires from?

I order my tires from American Motorcycle Tire. They usually come with a Parts Unlimited sticker on them. Thier prices cannot be matched by any local dealer.

The net price a dealer pays is based on sales volume. The local dealers can't compete. I've been there, done that. The dealership where I was sales manager tried to stock tires in common sizes. The only tire sales we got were "need it now" guys who were on the road, or stranded with a flat. We sold our tires at a modest markup from our cost, but the gold level Kawasaki dealer down the street could beat us, not to mention places like American Motorcycle Tire.
If I can order a tire from American Motorcycle Tire, then so can any dealer. Shame on them if they can't do it for a cost at least equal to mine, since they are always going to be buying more tires than I do. It's a pretty fucked up industry that can't manage supply chains any better than that. Yes, I realize there are dealer overheads that will result in a higher price to the customer but part of that overhead should not include paying a premium for the dealer's inability to find a low cost supplier for a common commodity item.
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Old 08-23-2012, 11:15 AM   #140
dwoodward
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Quote:
Originally Posted by G19Tony View Post
Couple stories. I just bought a Honda CRF250L from a dealer in Orem, UT. I live in Las Vegas. Why would he do that, you ask? Because the local Powersports dealer wanted $6350 out the door. I got the CRF from Monarch Honda for $4499 OTD. Walked in, gave them the check, tossed it in the truck and was on my way home in 30 minutes. The tax, title and license fee when I registered it the next day in NV, was 400. For a total of $4899. Where does the extra $1451 go my local dealer wanted? What a rip.
Plus... call it 380 miles one way, 760 miles, maybe 20mpg so 38 gallons, times $4/gallon, call it $152 in gas, add in road munchies etc., $200 plus a day of your time.

Still less than your local dealer wanted, though. I'd have done that.
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Old 08-23-2012, 11:19 AM   #141
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Quote:
Originally Posted by slartidbartfast View Post
While browsing around, I noticed Uni filters on the shelf for Yamaha 400 Maxim (or something like that) and Goldwing 1100. Amazing!
aka stuff they shouldn't have ordered, probably don't know how or why they ordered it, and will probably never sell. At best, they got paid up front for it so it's not a loss...
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Old 08-23-2012, 11:24 AM   #142
slartidbartfast
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Quote:
Originally Posted by dwoodward View Post
aka stuff they shouldn't have ordered, probably don't know how or why they ordered it, and will probably never sell. At best, they got paid up front for it so it's not a loss...
I found air filters for some old CB750 that were a perfect fit on my XS650. The Maxim one looks like it might replace the K+N in the aftermarket airbox on my DR350. Next time I'm in there I'll take the K+N and compare sizes.
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Old 08-23-2012, 11:58 AM   #143
rocker59
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Quote:
Originally Posted by slartidbartfast View Post
It's a pretty fucked up industry
Yes. It is.
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Old 08-23-2012, 01:09 PM   #144
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Quote:
Originally Posted by Slartidbartfast
It's a pretty fucked up industry
Quote:
Originally Posted by rocker59 View Post
Yes. It is.
End of thread right there!
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Old 09-19-2012, 11:22 AM   #145
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Sorry to revive this thread an' all. But I just want to post this and don't wanna make a new thread for something like this.

Went to the Honda dealership, surely they have my oil filter.

Ask the man at the service desk about it, he said "For an '83? we would have to order it, we don't carry anything that old." looking at me like WTF you on something that old for?

Me "I bet you got an oil filter for let's say... IDK.... let's say a 2004 XR650L?"

Him "Lemme see..... Yes we have 13 in stock."

For some reason, It made my day. Next time I'll just give him the part number(s) for what ever I'm needing, No need to tell them the model, they're morons.
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Old 09-19-2012, 11:50 AM   #146
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Quote:
Originally Posted by Dracus124 View Post
Sorry to revive this thread an' all. But I just want to post this and don't wanna make a new thread for something like this.

Went to the Honda dealership, surely they have my oil filter.

Ask the man at the service desk about it, he said "For an '83? we would have to order it, we don't carry anything that old." looking at me like WTF you on something that old for?

Me "I bet you got an oil filter for let's say... IDK.... let's say a 2004 XR650L?"

Him "Lemme see..... Yes we have 13 in stock."

For some reason, It made my day. Next time I'll just give him the part number(s) for what ever I'm needing, No need to tell them the model, they're morons.
Surprisingly, I recently ordered and got a set of OEM mirrors for an '83 XL. I owned one years ago and I liked the mirrors so well that I wanted a set for my KLR.
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Old 09-19-2012, 01:06 PM   #147
hooliken
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And from the "Some Dealers Get It" File:

The KTM 950 recently developed a coolant leak.

Brought up my parts PDF and got all part numbers together and hit a couple of the usuals (KTM-Twins/Parts/Hutt) to check prices.

Jump on the local Green Bay KTM dealers website and pull up all the parts on their system. Prices were in the ballpark so figured I would give them a call to see if anything was in stock:

Me: Need some engine parts for and LC-8.

KTM Dude: LC-8? Probably have to order them but if you order in next 45 minutes or so I can have them Friday and get them shipped right to you.

Me: I am in Algoma and no worries about picking them up. Would it be easier to email you the part numbers instead of over the phone.

KTM Dude: Oh your local? No, easiest thing to do is order them on the website. Will get them here for you by Friday (no shipping cost) and if you order on our site we will give you a discount.

Me: Right On.

Prices were the same, if not better, than the usual online places and saved at least $15 in shipping.

There are still awesome dealers out there that understand how most of us are doing business nowadays.

---------------------------------------------------------------------

On the flip side of that. After I got ejected from, and totaled the Buell, I was shopping for a KTM, either Adventure or SE.

Living in VA at the time so call the local dealer and ask what they have in stock. Had a left over 2006 Adventure they would make me a good deal on. Sweet! Told them I would be in on Saturday to check it out and take it for a spin, this was a Monday when I called. Dude said OK and figured all was well.

Showed up at the dealer Saturday and asked about the 06 Adventure. Guy just kind of looks at me funny, obviously not the same guy I talked to on the phone. He takes me around corner and there the NEW, left over bike, sits in the hallway in a severe state of disassembly. With the carbs dangling from the handlebars by a bungy cord. Needless to say I was not impressed. Laughed, shook me head, and said later.
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Old 09-19-2012, 06:01 PM   #148
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I don't like stealerships anymore than the next guy but.... dealers are charged tax on their inventory now. Nobody wants to stock parts anymore.

I'm lucky to live in NW Arkansas. The BMW dealership is owned by the sales guy and the service guy. The parts gal has been in the moto business for years.

I've got an independent with a $35 hr shop rate and a work ethic named Mossy Creek Cycle. I have to ride a little out of the way and down a mile and a half of gravel and I never mind it because I've never been bullshited or lied to.

There's a larger independent closer to me that has a higher shop rate and sometimes a day or two wait that l use as a back-up.

The local Asian dealers don't have any inventory and too high a mark up.
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Old 09-20-2012, 06:26 AM   #149
DAKEZ
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Quote:
Originally Posted by ak_diane View Post
Things Dealers tell Customers ?

"Ride Fast and Take Chances"


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Old 09-20-2012, 06:45 AM   #150
klaviator
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A recent dealer experience.

I was on an extended trip when I noticed my rear tire was wearing much faster than expected. I decided to get a new tire ASAP before I really got into the boonies. So I'm looking for a tire on a Monday morning. There was no dealer in Marion, VA where I spent the night. Surprisingly, most of the dealers in nearby towns where open on Monday. The first place I called, a four Japanese brand shop, had a tire in the correct size. Great! But they wouldn't install it on my Aprilia since it was not a brand they sold

The next place I called was a small Victory/Polaris shop. They also a a tire that would fit. Would they mount it on Aprilia? They said "No problem. We've got one bike ahead of you if you can come in at 10 we'll get you in." So I got there at 10 and rode out at 11 with a new tire.

As some others have posted, I usually have better experiences at smaller dealers. Yes they did charge me retail for the tire and $45 for mount and balance but it was worth it to me to be able to continue my trip with minimum delay.
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