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Old 06-19-2013, 06:39 AM   #661
Mambo Dave
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Waling through service yesterday I overheard a woman complaining that she'd probably not ever buy a __y__ again (the brand we sell) because new cars just shouldn't need an oil change so often / early. She said that her girlfriend bought a __x__, and that she didn't need to change the oil for many months afterward.

I was going to interject upon her initial claim that ___y___ cars weren't good, and that she'd buy something else until I heard that come out of her mouth, and her follow-up reasoning for one other thing. The poor service advisers were dealing with a grown woman who didn't understand simple math, and that she drove more miles than her girlfriend did over the course what I guess to be the same amount of time.

She didn't understand mileage, only time.

I felt it much better to not try to save this customer, instead letting __x___, __a__ or __b__ gain this level of intelligence (as they often do) as a customer.

I'm sorry, but I'm used to a much higher educated customer than that. I'll work with the ones who have an IQ over 90.

Likewise, I've just started to learn that certain attitudes just weren't worth trying to make a deal with. Sometimes walking back to the desk a customer is sitting at, but not sitting down, and saying "Thank you for giving us a chance, we hope you are able to find what you're looking for, but if you don't - we're still here for ya" as a form of "Goodbye" is in the best interest of the dealership on multiple levels.
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Old 06-19-2013, 07:14 AM   #662
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Quote:
Originally Posted by Mambo Dave View Post
Waling through service yesterday I overheard a woman complaining that she'd probably not ever buy a __y__ again (the brand we sell) because new cars just shouldn't need an oil change so often / early. She said that her girlfriend bought a __x__, and that she didn't need to change the oil for many months afterward.

She didn't understand mileage, only time.
Did you tell her that the manufacturer recommended oil change interval is likely 2 x or more what your dealership recommends?
It seems a little disingenuous to deride someone's lack of intelligence when that same ignorance is what brings the customer in twice as often as needed for an oil change.
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Old 06-19-2013, 01:44 PM   #663
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Did you tell her that the manufacturer recommended oil change interval is likely 2 x or more what your dealership recommends?
It seems a little disingenuous to deride someone's lack of intelligence when that same ignorance is what brings the customer in twice as often as needed for an oil change.
We're typically doing oil changes at 7,000 or 7,500 miles. Don't forget that modern cars have oil life guages in them that monitor the use of the vehicle and estimate when it needs changed. We have some customers who get up near 10,000 before the guage reads that the oil life is at 5% life or so.

I actually had a customer of mine drive 15 miles to the dealership to get the oil changed because her ex-boyfriend told her (actually, insisted) it was time (car only had just under 5,000 miles on it since the last oil change). The service department checked the oil and her meter, and suggested that since she was at 40% oil life left - to bring it back when it hits 15%.

Thanks, Handy, but get with the times. Modern cars and modern oils seemed to be synced with what most of us would consider to be reasonable oil change intervals for fully synthetic oils, and the dealerships are going by that.

If you drive 7,500 miles and start deriding the car for getting close to needing an oil change... you have issues.
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Old 06-19-2013, 02:08 PM   #664
SteelJM1
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Full synthetic, good filter (not fram), 15k between changes, 184k miles and still running strong.
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Old 06-19-2013, 04:00 PM   #665
Mambo Dave
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Originally Posted by SteelJM1 View Post
Full synthetic, good filter (not fram), 15k between changes, 184k miles and still running strong.
Yeah, a lot of our customers are able to get 10k miles in before the oil meter reads 0 %.

Sometimes 10k and 15k is pushing it for some areas and certain professions, but they have to set the algorithym points somewhere. I'd imagine that if someone was using a vehicle in a high silica environment that they'd know it and change oil and filters more often.
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Old 06-19-2013, 04:03 PM   #666
Handy
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Quote:
Originally Posted by Mambo Dave View Post
We're typically doing oil changes at 7,000 or 7,500 miles. Don't forget that modern cars have oil life guages in them that monitor the use of the vehicle and estimate when it needs changed. We have some customers who get up near 10,000 before the guage reads that the oil life is at 5% life or so.

I actually had a customer of mine drive 15 miles to the dealership to get the oil changed because her ex-boyfriend told her (actually, insisted) it was time (car only had just under 5,000 miles on it since the last oil change). The service department checked the oil and her meter, and suggested that since she was at 40% oil life left - to bring it back when it hits 15%.

Thanks, Handy, but get with the times. Modern cars and modern oils seemed to be synced with what most of us would consider to be reasonable oil change intervals for fully synthetic oils, and the dealerships are going by that.

If you drive 7,500 miles and start deriding the car for getting close to needing an oil change... you have issues.
I have never had my oil changed anywhere that they don't recommend 3000 miles or three months as the oil change interval, including dealerships.
That was kind of my point, that they recommend you change your oil at least twice as often as is necessary.
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Old 06-19-2013, 04:34 PM   #667
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I have never had my oil changed anywhere that they don't recommend 3000 miles or three months as the oil change interval, including dealerships.
That was kind of my point, that they recommend you change your oil at least twice as often as is necessary.
Ever considered you were buying the wrong brands of car, or all they all really equal in your viewpoint?

They never were in mine, even before I was working in the industry (residual values at the 3 and 5 year marks show which were made better to a degree - which ones hold on to their value?), and I now have tiers (in my mind) that each brand falls within based on engineering and reliability.

At one end of the spectrum we have the dodge guys that, despite being on their third transmission, still believe their trucks are superior to Ford and Chevies. At the other end of the spectrum are cars or trucks that run for 300,000 or 500,000 miles without needing a motor or tranny. Sure, not all models from each make are equal, but then we all know that as well.

For a while there I worked at a major military contracting firm, and it as interesting to see the vehicles the hoards of engineers would and wouldn't buy. There was a period where many of the engineers bought Mercedes and BMW's, but since the engineers I worked with tended to be long-term owners they all learned to not buy either of those makes again, lol. I was there at the end of that period where just a few still had the 6 or 7 year old Mercs or Beemers, and all had plans to get rid of them very soon. If they could, many would run a car or truck for 200,000 miles just to sort of prove to themselves that they made a sound financial and mechanical choice (and to not spend money on payments)... they just found it was too expensive to try that with Mercs and Beemers.
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Old 06-19-2013, 04:47 PM   #668
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Quote:
Originally Posted by Handy View Post
I have never had my oil changed anywhere that they don't recommend 3000 miles or three months as the oil change interval, including dealerships.
That was kind of my point, that they recommend you change your oil at least twice as often as is necessary.
I mostly agree with this. My Subaru dealership is still trying to convince me that I need to change the oil every 3,500 miles. I reply by telling them that I am already over doing it by changing it every 5-6,000 miles and to be happy that I even bring it there for them to do.

The Ford dealership where we bought our Edge reccomends 5,000 miles which I do as I bought a service policy that states I can do so every 5,000 miles.

Our old Honda dealership never said anything as our Pilot had one of the oil meters which our Subie and Edge do not.

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Old 06-19-2013, 08:18 PM   #669
davidji
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Quote:
Originally Posted by Mambo Dave View Post
We're typically doing oil changes at 7,000 or 7,500 miles. Don't forget that modern cars have oil life guages in them that monitor the use of the vehicle and estimate when it needs changed. We have some customers who get up near 10,000 before the guage reads that the oil life is at 5% life or so.
Are you sure it doesn't just measure TBN? That's what inexpensive oil analyzers I've heard of do. It's a simple check to make and useful, but it doesn't tell you about viscosity breakdown, fuel dilution, etc. It's a good thing to know but it's not the end all determination of whether the oil has more life in it. I'd be curious to see a few used oil analyses from when those cars determine their oil needs to be changed. Get some idea how well it works in the real world.

I've done used oil analysis at well under the manufacturer's recommended oil change interval and found the oil was done. Never had a car that checked the oil itself though. Maybe that works better.
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Old 06-19-2013, 08:24 PM   #670
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Originally Posted by Rick G View Post
I reply by telling them that I am already over doing it by changing it every 5-6,000 miles
You may be over doing it, and you may not. Used oil analysis will tell you. I think going over 5k miles without some kind of check is risky--this is based on used oil analysis I've had done and reports I've read from others. The car's built-in check qualifies as "some kind of check", though I don't know how good. I guess if I had one like that I'd look into it further.
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Old 06-19-2013, 08:32 PM   #671
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Anybody know what kind of oil Hitler used in his GS and how often he changed it??

(As long as we're turning this into an oil thread I might as well throw in some Nazi shit too.)
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Old 06-19-2013, 08:57 PM   #672
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Fuck, here we go again.

My Transit calls for 7500 mi or 6 mos, oil and filter, and that's what it's getting. I change twice a year, and it's done at the local dealer 1/2 mile away. These snake oil threads get awful tedious after awhile.
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Old 06-19-2013, 09:20 PM   #673
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Are you sure it doesn't just measure TBN? That's what inexpensive oil analyzers I've heard of do. It's a simple check to make and useful, but it doesn't tell you about viscosity breakdown, fuel dilution, etc. It's a good thing to know but it's not the end all determination of whether the oil has more life in it. I'd be curious to see a few used oil analyses from when those cars determine their oil needs to be changed. Get some idea how well it works in the real world.

I've done used oil analysis at well under the manufacturer's recommended oil change interval and found the oil was done. Never had a car that checked the oil itself though. Maybe that works better.
No, most calculate the oil's remaining life by tracking the temperatures of the air and coolant, throttle position, car speed, etc. cool short trips will call for an early oil change as will hot heavy driving. Easy highway miles calls for a long interval. Viscosity breakdown stays pretty much constant among top brands, so it can be calculated. Fuel dilution is rare, and other concerns are usually addressed by the algorithms in the oil life monitor. GM originally planned their OLM to show 0% life when half the ZDDP was depleted. Keep in mind that the car makers have their money on the line for the length of the power train warranty including 100,000 miles with the extra cost extended protection plans.
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Old 06-19-2013, 09:27 PM   #674
*Gmoney*
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When I was working for one dealer, I got Carbon Monoxide poisoning.
Doc said I needed a few days off to clean out my body.
Went back, told them that, they respond, we don't accept that doctor excuse, go back get a different one.

I did, the doc got pissed, said I could not return to work until dealer passes a OHSA inspection. First time in over 40 years dealer was not open as they
aired the place out for 3 days.

Took another 2 weeks for them to install new air ducts in my area before I was able to return, as they told OHSA that my ducts had malfunctioned.

I will never forget the looks on their face, and the ass chewing my boss got for that, they also ended up replacing the whole air exchange system in a 1.5 acre building.
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Old 06-19-2013, 10:30 PM   #675
Mambo Dave
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Originally Posted by *Gmoney* View Post
When I was working for one dealer, I got Carbon Monoxide poisoning.
Doc said I needed a few days off to clean out my body.
Went back, told them that, they respond, we don't accept that doctor excuse, go back get a different one.

I did, the doc got pissed, said I could not return to work until dealer passes a OHSA inspection. First time in over 40 years dealer was not open as they
aired the place out for 3 days.

Took another 2 weeks for them to install new air ducts in my area before I was able to return, as they told OHSA that my ducts had malfunctioned.

I will never forget the looks on their face, and the ass chewing my boss got for that, they also ended up replacing the whole air exchange system in a 1.5 acre building.
Wow!
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