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Old 12-24-2012, 11:45 AM   #1
tomasv OP
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BMW Gear Warranty Contact

Hi guys, the zipper on my Rally Pro 2 jacket has stopped working - coming out in the middle of the jacket.

it has been purchased from the now closed BMW of Santa Cruz. The jacket is still under warranty for the next 3 months but I can't find a good contact number for BMW corporate. The posted (1-866-4BMW-GEAR) here on the forum is not working.

Anyone can help please? A good contact number or description on how to go about the process, now when the original place of purchase is out of business would be great

Thank you!

Tomas
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Old 12-24-2012, 12:00 PM   #2
ParaMud
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I know this isnt going to be much help, but it might be easier to go to a seamstress to get it fixed. I can't image it being more than a 15 dollar fix.
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Old 12-24-2012, 12:41 PM   #3
tomasv OP
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The quote I got was $150 - $175 and when I called the company doing the repairs for BMW - http://www.rainypass.com/ they sad~ $200 so I would prefer to get this fixed under warranty...
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Old 12-24-2012, 12:54 PM   #4
lanceputnam
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I have had quite a few zippers on various uniform pieces blow out on me before, that being said rarely does the zipper even need to be replaced. I would take the jacket down to your local alterations shop and have them look at it. Most of the time it just takes a good solid "tuning" with a small pair of needle nose pliers to get another few years of service out of the zippers.
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Old 12-24-2012, 07:24 PM   #5
steve_k
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I just bought a Rally 3 jacket from San Diego BMW and asked about warranty repairs. They said they had someone locally authorized by BMW to do repairs. You might try contacting them to see if they can help help coordinate the repairs for you.
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Old 12-25-2012, 10:22 AM   #6
michael2wheels
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Talk to Bill at Ride West BMW. He should know who to contact.


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