Anderwerks BMW Calgary (resolved)

[Rick West]

Originally Posted by jdcross

I'm still hoping Dave will show he's an honourable person and do the right thing.

Jim

No chance of that happening. When Touratech dropped him as their Canadian Distributor it was for "a lack of customer service" but there was much more to it than that.

Like the title of this thread says: Buyer Beware!

[Mr. Canoehead]

Originally Posted by klondike1

Send him a link to this post. It will let him know that the issue is spreading very far and that people from other provinces/countries and continents will be very wary of his dealership. Might be enough to get him off his ass to correct the problem.

Originally Posted by jdcross

Another forum member said that Dave is aware of this thread so I don't need to send him the link.
I'm still trying to reason out why Dave would not simply refund the money, and move on.

We all make mistakes in life.
Its how we handle these mistakes that show how much substance there is to a person or a business.

I'm still hoping Dave will show he's an honourable person and do the right thing.

Jim

Originally Posted by klondike1

No offense but i think the coming good for it ship has sailed. I do feel for you though.

I sent Dave the link very early on and then I talked to him as noted above. I also noted what he told me, which was that they screwed up and he was taking steps to make it right. Obviously, our definitions of "make it right" are quite different as I don't consider that he has done anything near making it right.

I don't think Dave understands the power of social media and the effect that it can have on a business. Right now, if you Google "Anderwerks", this thread comes up at the top of page two. If this thread keeps alive long enough, it will keep climbing and that will cost him business.

So, if you want to help Jim out, reply to this thread, post a link to it somewhere else or better yet let Dave know that you are aware of the thread, are watching it closely and expect him to man up.

[klondike1]

Email to Dave sent.

[motoged]

Two years ago I sold a 1981 R80G/S to a Calgarian and it was through IBMWR classified....the buyer wanted me to deliver the bike to Anderwerks (I agreed to deliver bike from BC to Alberta as part of sale) so that Dave could evaluate it....which I thought was weird but agreed as I was confident the bike was good and had a LOT of upgrades....and was a fair price $4600 considering everything.

Dave and I had an interesting conversation, he looked at the bike, and I pointed out a few things that needed attention....we agreed on its general condition and he told the guy "Good Deal".

I later had Dave tell me the bike was in poor condition and that he had to sell the guy a newer GS airhead....

Maybe true.....but maybe Dave runs his business in mysterious ways. I would not take a bike to him as I think he is a bit of a BSer...

The "Crap Bike" :


















Other improvements were an improved Brembo system on front with EBC floating rotor ($500)..... Race Tech cartridge emulator and progressive fork springs ($1000 Cal BMW work) as well as what you see in pics....a few grand alone in take-off improvements.....

Who knows??????

[Maggot12]

Originally Posted by Mr. Canoehead

if you Google "Anderwerks", this thread comes up at the top of page two. If this thread keeps alive long enough, it will keep climbing and that will cost him business.

So, if you want to help Jim out, reply to this thread, post a link to it somewhere else or better yet let Dave know that you are aware of the thread, are watching it closely and expect him to man up.

Let's get this to page 1.

[Lornce]

The guy's a dick.

Met an airhead rider in BC a few years ago who had a story to tell about Anderworks. Left his bike with Dave with instructions "Evaluate the bike and call me with an estimate." Dave called back several months later with the message "Come get your bike. The bill's $XXXX.XX"

That's either larceny or extorsion, depending on your point of view.

Fuck Anderworks.

[Spiff Spiffster]

This is an unfortunate incident that the should have and could have been easily resoved. It would seem that Anderwerks are guilty of commiting "ostrich". Burying their heads and ignoring the issue have made this issue worse than should have been.

I don't think that any effort will make this climb on google. It seems one of those internet search specialist people have the first page covered including a one post adv thread from 2003. This thread is the first on the second which I feel shows it's legs.

Jdcross i hope it all works out but at this point I doubt it. It will serve as a warning to others though, a small solice.

[motoged]

Yep....one apple in the box can spoil the whole box. I trust that Dave has done good work, has contributed constructively to the beemerphiles he has served....and has shot at least a toe off with this debacle.

His "learning" from this episode will be demonstrated in future business practices.

I hope you step up to the plate, Dave, with future service practices....

[Maggot12]

Originally Posted by Spiff Spiffster

I don't think that any effort will make this climb on google. It seems one of those internet search specialist people have the first page covered including a one post adv thread from 2003. .

You have to click on the Google link to this thread for it to grow.

[250senuf]

Originally Posted by Maggot12

You have to click on the Google link to this thread for it to grow.

Exactly what I've been doing. Even taking the netbook to various places so it shows a different IP address.

Even easier to do for folks with smartphones. Lots of free wi-fi around. Let's get it on top!

[bigbadandugly]

Originally Posted by triplenickel

You should reread the thread, it's mentioned like 3 times that they replied to one of his emails. Not only do they read them but they were aware of the problem. I don't understand how anyone thinks there could be a grey area.

Ahhh...their daytime occupation is being a litigation lawyer?

Originally Posted by edwin

This story COULD have a happy ending if chosen.

Yep. As everyone else, I don't know all the details, but my sense is the that OP would be satisfied if Anderwerks took the FD back and completed the work to his satisfaction. Unfortunately for whatever reason Dave has chosen to ignore the OP's issue. As a result, Dave's business is now getting lambasted on a highly viewed forum.

The issue isn't that Anderwerks screwed up, but that it failed to address the customers concerns. Even if the OP is off base for whatever reason, a response from dave is warranted. Without the OP having to call via telephone.

Originally Posted by MCP

why does Dave who has been around a long time (I used him about 1999) let this go on and on like a bad dream for $574.

Wouldn't you want to set this straight, and move on.

Exactly. Even if the OP called his daughter a fat, ugly ditch pig and Dave decided to seek revenge by botching his FD repair, Anderwerks has probably lost 10x that amount in business annually due to the bad publicity. And because the fire with the OP wasn't put out immediately, this thread was started which has resulted in a half dozen aggrieved customers coming out of the woodwork to add fuel onto the fire. All for $574?

Originally Posted by Mr. Canoehead

Right now, if you Google "Anderwerks", this thread comes up at the top of page two. If this thread keeps alive long enough, it will keep climbing and that will cost him business.

Too late. Two days after your post and it's now the third result on the first page. Ouch! And the large font title
Anderwerks BMW Calgary Buyer Beware

is an absolute killer.


In all fairness, though, my wife owns a custom window treatments business and I've heard about the dark side of some customers. The small majority are unreasonable and vindictive and basically try to blackmail you to give into their unreasonable demands.

One thing for sure is that Dave is guilty of poor customer relations irrespective of whether the OP is as he represents himself here (aggrieved pensioner) or a complete asswipe. Ignoring people's concerns as a small business owner is a sin. And is sounds as if Dave has a pretty sordid past. It also sound like he has admitted fault and has made less than a half-hearted attempt to make good. Hmmm...I now change my mind...RELEASE THE HOUNDS!

BigBadandUgly

[Dan Alexander]

OK, this $500 is issue is getting overblown don't you think

File in small claims court, wait to have your say and a judgement, hopefully in your favor, report to BBB and move on.

How many hours of peoples time are being taken up by this

[Steve G.]

Originally Posted by Dan Alexander

OK, this $500 is issue is getting overblown don't you think

File in small claims court, wait to have your say and a judgement, hopefully in your favor, report to BBB and move on.

How many hours of peoples time are being taken up by this

Excuse us while we collectively undertake setting up an internet thread custom made to your particular wishes.

[Dan Alexander]

My worthless opininon would be not to bother making any kind of custom internet thread just to harass someone into following the collectives wishes. There are legal recourses. Vigilantism is passe.

[MCP]

by overblown.

I'm not on here to push this thread, but I have an opinon, as we all do, including you.

I hope it highlights the quality of service at Dave's (or lack of) so next time someone has an issue in the Calgary area, they are aware of this thread so they don't subject themselves to this type of frustration.

I don't travel through Calgary often, but when I do, should I need some beemer service, I won't be stopping at Daves.

Lastly, the OP has a legitimate beef that Dave is aware of and is not addressing. This could have all gone away a long time ago for $574.00 There is one person out of pocket $574 at the moment and its the OP and from what I have read he is only posting the facts waiting for Dave to step up..

Originally Posted by Dan Alexander

OK, this $500 is issue is getting overblown don't you think