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Old 10-22-2013, 06:30 PM   #1
Stricko OP
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When Dealerships become to big - Service and back up suffers

Aa

Stricko screwed with this post 04-23-2014 at 02:51 AM
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Old 10-22-2013, 06:38 PM   #2
firstperigee
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Well it looks like it is time

Time to buy a new bike that is. If not there are plenty of inmates that could help you with the repairs. It will be cheaper and better done yourself anyway.


Quote:
Originally Posted by Stricko View Post
So a local southside Brisbane dealership goes all out and becomes a mega dealership selling up to 8 brands/makes of bikes from one showroom floor, it becomes a near one stop shop for all of your needs and compairing bikes. All glitz and glamour and happy to get you onya bike and on ya way ( happy days ).... THAT IS UNTIL...... you need to get your bike serviced or repaired I purchased my bike in 2006 from said dealer ( when they were a one stop one bike brand shop) and continued to be a loyal customer and also a spruker for there service and backup. Without fail I was able to ring up and get my bike in within 2 days for a service or repair, have it done that day and ride away. Having spent almost an additional half of my original purchase price of the bike on servicing, repairs,farkles in the dealership, along with others I have reccommended as well as 2 other bikes I have purchased for work from the dealer, I am saddened that the service pressures placed upon the team have become so big with 8 brands of bikes to deal with, that when I rang up recently (after what appears to be a major internal seize on my bike and will be a major internal seize on my wallet )
I was told that they couldnt even look at it for a diagnosis for over 3 - 4 weeks then no guarantee works could be done within a few more weeks ) I dont mind a couple of weeks but months !! really !!! if your going make yourself a big player in the game then back it up with servicing and staff
Luckily with the support and network of ADV members, my bike is being taken to a service department ( from a different brand) and being assesed staight away and I should be back out there on the dirt roads well before the BIG dealer could even put a spanner near it... So it does seem the old tale and wishes of the fairer breed is not always true !! BIGGER IS NOT ALWAYS BETTER and also as a business owner it never hurts to walk a day in your staff's shoes once a week to see what they are dealing with in the front line of your business before you find out you suddenly have no business

My rant over as is my loyalty
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Old 10-22-2013, 09:09 PM   #3
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Old 10-22-2013, 10:06 PM   #4
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Shouldn't have bought one of them fancy things in the first place......
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Old 10-22-2013, 10:15 PM   #5
fallingoff
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yep

sad that it pisses people off bikes
who can't/no time/inclination/no money
to work on their own bikes.

cheers
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Old 10-22-2013, 10:16 PM   #6
veetwo _tls
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have a dealership close by that was really one on one customer service i used for near 20yrs & even use to let you strip parts etc to save them time & yourself $

now they expanded there is little customer relationship close to nothing your just a number = $$$ to them. your bike sits for months , & get slugged $95 per hr imagine an engine rebuild better of buying another engine. I use them as little as possible now try buy everything OS it's lot cheaper. i'm dreading my shim change i can't do it so the cost going to be



.
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Old 10-23-2013, 12:18 AM   #7
Jono660
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I came down from Bundy to Brissy this week for work and looked at a few "mega" type dealerships. I was pretty dissapointed. Too big now, with little personal service like I remembered when I was living in Brissy 5 yrs ago. 2 independant bike shops in Bundy may not have the range, but when you walk in and they say hello to you by name it means something. They know what bikes I have and both offer free advice. I can swap jets ect. for free and pay later for some things, to see if they work first or I've left my wallet in the car. You can't get that in a big dealership from what I've seen. Good customer relations is gold and what goes around, comes around.
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Old 10-23-2013, 12:21 AM   #8
neilaction
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Look on the bright side

Well one good thing about a mega dealership is I'll feel better when I go and try on their shit, only to buy it cheaper on the interwebby.
(something i've never done BTW)

Something I wish i'd done recently.
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Old 10-23-2013, 12:59 AM   #9
outback jack
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Go and ask for a trade in from a small dealer and see how you get on.
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Old 10-23-2013, 01:06 AM   #10
BygDaddee
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Big dealer, small dealer no different, trade in prices offered are crap. They feel they have to make money out of you twice, once on new bike and once on profit from trade.

Last week I sold a bike within 2 days for $3700 more then than a big dealer offered me as a trade on a new bike.

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Go and ask for a trade in from a small dealer and see how you get on.
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Old 10-23-2013, 01:11 AM   #11
outback jack
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Quote:
Originally Posted by BygDaddee View Post
Big dealer, small dealer no different, trade in prices offered are crap. They feel they have to make money out of you twice, once on new bike and once on profit from trade.

Last week I sold a bike within 2 days for $3700 more then than a big dealer offered me as a trade on a new bike.
Now go and try selling 3 motocross bikes every year? Not being a smart arse but certain bikes you can't get a trade in on unless you go to the big boys. Been doing it for a over a decade and if your a repeat customer you get looked after. Normally!
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Old 10-23-2013, 01:53 AM   #12
Stricko OP
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Quote:
Originally Posted by fallingoff View Post
yep

sad that it pisses people off bikes
who can't/no time/inclination/no money
to work on their own bikes.

cheers
Exactly ! If i had the time i would be all over it and would enjoy the process of fixing it myself. However i am time poor and don't mind paying for good service so as i can get out and enjoy my limited time riding. Also to add now my bike has been removed from the mega dealer and dropped off this arvo to be worked on tommorow by people that care and have the resources to provide service ;)
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Old 10-23-2013, 04:05 AM   #13
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Last week I sold a bike within 2 days for $3700 more then than a big dealer offered me as a trade on a new bike.[/QUOTE]

37 hundred for a 690! Fick, that's not bad
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Old 10-23-2013, 04:10 AM   #14
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Bluhduh

I have bikes in the shed waiting for me to have the time to do repairs.
I have had too much bad shit from the stealerships to trust them with my coin. Just can't do it. Tried but no luck so far.
And some of them were the little guys
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Old 10-23-2013, 03:07 PM   #15
Stricko OP
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Quote:
Originally Posted by Gee1 View Post
I have bikes in the shed waiting for me to have the time to do repairs.
I have had too much bad shit from the stealerships to trust them with my coin. Just can't do it. Tried but no luck so far.
And some of them were the little guys
Gary, I wish I had more than one bike in the shed then at least one would be ready to hit the tracks ( well I have 3 but I dont think the CRF110 & DRZ70 would get me too far on the fuel ecomony side of things ) .... Soon though VERY VERY SOON there shall be 2 for me
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