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Old Today, 02:48 AM   #1
dafish OP
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A VIDEO rant on customer service

A light hearted RANT ish on piaggio customer service ..im losing my patience lol

https://youtu.be/SIngkJ5fUSw
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Old Today, 04:28 AM   #2
gmk999
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LOL.. Buy Japanese like the rest of the world
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Old Today, 04:32 AM   #3
dafish OP
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Quote:
Originally Posted by gmk999 View Post
LOL.. Buy Japanese like the rest of the world
Ha ha .. I thought they may have moved on ...
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Old Today, 07:56 AM   #4
Culcune
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That is probably the biggest shortcoming of motorsports in general--any warranty issue, and you DO NOT get a loaner! It is no excuse that you pay much less (most of the time) for a bike, like a scooter, vs. a car. Like you said in your video, you're F%&KED without a bike--a new bike; and you weren't provided with anything in the meantime...
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Old Today, 12:44 PM   #5
Scott_F
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It's our own damned fault. If you had read up on them, you would have known...

PIAGGIO HAVE THE WORST CUSTOMER SERVICE IN THE WORLD.

On my recommendation, my son bought an Aprilia, which is owned by Piaggio. Some twit stole his dipstick, effectively putting him off the road.

IT TOOK FOURTEEN MONTHS TO GET A REPLACEMENT PART FROM PIAGGIO.

I made the same mistake as you. I assumed that Piaggio/Aprilia was a reputable manufacturer who would support their dealers and customers. I was very wrong. Had I known, I would have urged my son to get a Japanese or even (gak) a Chinese scooter. Since then, I have met too many other Aprilia owners who have had the same experience. It is not coincidence. It is next to impossible to get replacement parts from Piaggio. Since then, my dealer has dropped the line because of too many unhappy customers.

I hope you are able to get your bike back on the road soon. In all honesty, it is a faint hope. They must sell a lot of scooters in Italy, because they seem to think that the scooter market elsewhere need not be taken seriously.

I WILL NEVER BUY ANOTHER PIAGGIO PRODUCT.

Fool me once, shame on you. Fool me twice, shame on me. Caveat emptor.

Regards
Scott Fraser
Canada
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Old Today, 02:00 PM   #6
dafish OP
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They picked it up today ...2 hours late....took it to the shop and phoned to say the front wheel bearing was faulty ... no shit sherlock i told them that in my first email ....but they haven't got one so have to order one in WTF they have know for 10 days its fucked ...lucky i missed the call ...im going to copy and paste this video to piaggios complaints page i think
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