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Old 03-14-2014, 02:51 AM   #1
clevishook OP
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Toyota warrantee question

Just got a company vehicle, a take home truck.
2012 Tacoma 4x4 single cab. It has 20k miles and is in good shape except for the driver's seat.
I've been to the local dealer twice to try to get the seat replaced but was told they can't replace the seat under warrantee. Whoever used this fleet truck before me must have been a big guy cause the seat foam is compressed to the point the metal frame is only covered by the upholstery and it is like sitting in a hole. The upholstery is also frayed from getting in and out of the truck and the edge of the seat back is torn probably from something worn on the driver's belt. New seat is $ 2600.00.
My position is that a truck should stand up to use by an average guy for at least as long as the warrantee period.
Can't find a contact number for the regional service rep.
What say the inmates as to my next move?
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Old 03-14-2014, 04:20 AM   #2
adam_c_eckhardt
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Call Toyota customer service.
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Old 03-14-2014, 04:41 AM   #3
scottro
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I've not been overly impressed with the flexibility of Toyota Cust Service over the years, but your luck may be better than mine.

I'd keep an eye out for a seat from a wrecked truck and see if my company would pay all or a portion of the cost. Otherwise, if cheap enough, I'd consider buying it myself.

Car-part.com is a good wrecking yard search tool
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Old 03-14-2014, 05:24 AM   #4
barnyard
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Go to an upholstery shop and have the seat redone. I have had a couple of seats rebuilt for less than $100. They have not been reupholstered, but the bases have been built up and all that.
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Old 03-14-2014, 05:50 AM   #5
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Quote:
Originally Posted by scottro View Post
I've not been overly impressed with the flexibility of Toyota Cust Service over the years, but your luck may be better than mine.
A co-worker has been battling with Toyota "customer service" for a month now to get his broken grille replaced. The dealer servicing his truck broke the grille and put a big dent in the condenser fins and has been flat out denying it for weeks. Now the dealer is lying and saying they can't find the security camera footage of the truck entering/leaving the service area. Toyota "customer service" has been completely unresponsive and un-helpful and is not returning his calls or emails.

You'd be better off sodomizing yourself I think.

Just get the seat re-upholstered or buy one from a junkyard.
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Old 03-14-2014, 05:56 AM   #6
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I would at least try Toyota Customer Service. I used the email function on their site and got a decent response. The process was a bit strange though. I complained that the dealer hadn't help me with something, then my warranty ran out. They said "take it to the dealer". So I did. The dealer then called customer service, and they came right back with an affirmative. Problem was resolved.

That seems crazy $$$ for a seat though.
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Old 03-14-2014, 05:56 AM   #7
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It's not by any chance the same as the passenger seat? Can you swap them (minus seat belt assy)?
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Old 03-14-2014, 06:52 AM   #8
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Why are you bothering with this and not your boss, who (I assume) purchased the vehicle?

I second the junk yard seat option. Including it, of course, on the week's expenses sheet.
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Old 03-14-2014, 07:10 AM   #9
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If Toyota had to build seats for the biggest lardass they could expect to drive the truck then the seats wouldn't fit the greater percentage of their customers who aren't morbidly obese but just fat. The vehicle was abused. I don't see why it should be covered.
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Old 03-14-2014, 07:12 AM   #10
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Junkyard it - do yourself a favor and upgrade to the buckets - why toyota thought it was wise to change the single cab to bench only in '12 befuddles me. I would have ideally bought the single cab, but it pretty much excludes bringing passengers due to my short little legs and liking to sit fairly close to the wheel on top of that. I ended up with an access cab that has been quite good, but unspectacularr
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Old 03-14-2014, 07:44 AM   #11
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I just called a shop to reupholster a the bottom part of a drivers seat that needed the foam reconstructed and the cover remade. $120.
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Old 03-14-2014, 07:51 AM   #12
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Get it reupholstered.

Unless there is an actual manufacturing defect, Toyota is going to be the same as just about any manufacturer. Seats, carpet, tires, brake pads are considered a wear item.
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Old 03-14-2014, 10:58 AM   #13
clevishook OP
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Thanks for the replies. I called customer service and got a case number. I will see how far I can go with that. Next option would be to find a seat in a junkyard. If I don't have any luck with that the seat will go to a upholstery shop. This, of course, will be on the expense account.
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Old 03-14-2014, 01:28 PM   #14
Mambo Dave
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Quote:
Originally Posted by Wasser View Post
Get it reupholstered.

...
Be careful with reupholstering. I've seen some long-term upholstery shops do some really shitty work INSIDE the seats, and/or use some really crappy foam.

Every one of them will tell you a story to make it seem like they know what they're doing, but at least in south Florida very few actually do.
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Old 03-14-2014, 03:23 PM   #15
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20k and the seat is worn out?
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