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Old Yesterday, 12:35 PM   #1
Cigar Mike OP
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Location: Centennial, Co
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I think I have learned my lesson. I will not order from them. They just have left me feeling my business would be more welcome somewhere else. I ordered two mesh jackets from them and both ran small so I started the return process. Not only did I have to pay 10% for restocking. But was informed that if the return instructions are not followed to the letter their policy is to return the package to you at your expense. If you refuse to accept the additional shipping cost your return will be given to charity and you will receive no refund.

I informed them that I had a policy that if my refund was not made immediately Upon receiving the return I would dispute all charges as product returned with proof from shipper.

I understand the need for a business to have policies in place that keep undo costs down. But their attitude bothers me. I can find most of what they sell at Amazon for the same price and their return policy includes free shipping and no restocking charge on returns and a replacement for another size takes place the day you order/return.

I recommend not buying from them.

One other weird thing was the Alpinestars Cape Town Air Drystar Jacket had the zipper on the women's side. What the hell is up with that? I think I would have returned the jacket for that reason even if it fit.
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Cigar Mike screwed with this post Yesterday at 01:38 PM
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Old Yesterday, 12:41 PM   #2
eff naked teeth
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Their policies are what deter me from buying from them.

I think the zipper thing is European.
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Old Yesterday, 01:09 PM   #3
Cigar Mike OP
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Quote:
Originally Posted by eff naked teeth View Post
Their policies are what deter me from buying from them.

I think the zipper thing is European.
That should not come as a surprise. I thought it was because it was made in China.
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Old Yesterday, 01:12 PM   #4
BillMoore
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Yeah I ran into the same thing and will no longer purchase from them. They require you to use specific shipping methods that make the return shipping quite expensive, and charge a restocking fee, so I ended up about $30 out-of-pocket on a $70 pair of riding pants I bought for my wife that didn't fit. Lesson learned...
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Old Yesterday, 03:04 PM   #5
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is there something inherently wrong with buying from a local shop these days?

i really enjoy getting to know my local business owners, and they always take care of me.
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Old Yesterday, 03:58 PM   #6
Cigar Mike OP
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Originally Posted by 2 SPOT View Post
is there something inherently wrong with buying from a local shop these days?

i really enjoy getting to know my local business owners, and they always take care of me.
I see nothing wrong with it. This is America, you have the freedom to buy were ever you like and pay as much as you like.
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