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Old 10-24-2014, 08:19 AM   #1
Bultaco206 OP
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62STC locking up

Went to load some tracks on my 62STC this morning and was prompted for a software update. Downloaded the update and ended up losing all my maps. And now the unit won't boot past a screen that says 'loading profiles'

I tried reinstalling the software twice with the same results. Before I pitch this in the garbage is there anything else I can try?
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Old 10-24-2014, 08:49 AM   #2
250senuf
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I'd suggest calling Garmin.
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Old 10-24-2014, 08:51 AM   #3
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I just did. They said they have no clue. Now, it won't even boot past the 'loading waypoints, tracks, and routes' screen.

Software has been reloaded seven times now.
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Old 10-24-2014, 08:59 AM   #4
jestragon
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Quote:
Originally Posted by Bultaco206 View Post
I just did. They said they have no clue. Now, it won't even boot past the 'loading waypoints, tracks, and routes' screen.

Software has been reloaded seven times now.
My 62S seems to get really slow once it's full of maps and stuff and occasionally hangs while starting up. Assuming you haven't tried this yet: maybe hook it up to your computer, try to salvage any maps that are on there, and start it up bare bones?
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Old 10-24-2014, 09:01 AM   #5
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That didn't work, either. So I'm reformatting the SD card. I figure i can reinstall my maps. I've got nothing to lose. And if this doesn't work it's going in the trash anyway.
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Old 10-24-2014, 09:08 AM   #6
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Throwing it in the trash seems way too drastic. Send it to me, I'll pay the postage.
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Old 10-24-2014, 09:16 AM   #7
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It appears to be junk. My laptop won't even recognize it now and the screen just stays locked on the Garmin logo.
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Old 10-24-2014, 09:23 AM   #8
jestragon
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You've tried a hard reset? https://support.garmin.com/support/searchSupport/case.faces?caseId={94841fa0-ca0c-11e0-cf56-000000000000}
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Old 10-24-2014, 11:23 AM   #9
Bultaco206 OP
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Quote:
Originally Posted by jestragon View Post
You've tried a hard reset? https://support.garmin.com/support/searchSupport/case.faces?caseId={94841fa0-ca0c-11e0-cf56-000000000000}
It won't let me.
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Old 10-24-2014, 12:22 PM   #10
250senuf
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Phone Garmin again and get past the first line of script readers to someone who can actually help. It's their software/update that caused the problem going by what you've stated.
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Old 10-24-2014, 01:42 PM   #11
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They did call me back. We tried every single trick they knew of to get this thing off of a flatline. It didn't respond like it should have. In fact, they've never seen one act like this. So since THEY are stumped they want mine back and offered me a pseudo-deal on a replacement.

I send mine back, and they replace it with a new one for $100, since mine is out of warranty.
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Old 10-24-2014, 02:24 PM   #12
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pseudo-deal

The pseudo-deal is better than just throwing it in the trash. New unit for $100 instead of ????

I'd take the "deal", wouldn't be real happy about it though.
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Old 10-24-2014, 02:53 PM   #13
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Yeah, I'll take it. And no, I'm not thrilled.
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