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Old 02-17-2013, 03:56 PM   #31
markk9 OP
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Quote:
Originally Posted by anotherguy View Post
You want a 10K free? That's a 5 hour service done correctly. Unreasonable.
I was quoted $350 for the service, retail, so I think free, I would even take 50% off the service.
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Old 02-17-2013, 05:44 PM   #32
Graniteone
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To answer your original question. "YES" If you bail on every dealer that makes a slip up, you will be out of dealers in your area before you know it.
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Old 02-17-2013, 06:24 PM   #33
Dan-M
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Everybody makes mistakes and deserves a second chance.
I wonder about this service dept's integrity though. I find it hard to believe the rotors were worn under spec at 6000 miles. It sounds like they tried to do a customer pay repair because there is more money in it for them than factory pay. If it has been an ongoing problem with these bikes they surely knew about it. Only when called out on it did they come around.
It would be nice to know the actual measurement of the faulty rotors.

I think the second dealership earned your business.
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Old 02-17-2013, 06:36 PM   #34
tedder
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How many places are you pasting your harley story?
http://www.hdforums.com/forum/genera...ealership.html
http://www.v-twinforum.com/forums/de...ealership.html
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Old 02-17-2013, 09:23 PM   #35
Flashmo
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Quote:
Originally Posted by markk9 View Post
I was quoted $350 for the service, retail, so I think free, I would even take 50% off the service.
First you wanted a t-shirt, now you want a free $350 service?

Your story begins with the shop not figuring out the problem for 13 days...then it changes to them only having the bike for 2 days?

If you really quoted your original e-mail in your first post, you are lucky the dealership took the time to reply. Go back and read it. It sounds like someone with a junior high education...or someone who is trying to write while looking through the red mist. Why on earth would you get so pissed over a set of brake rotors that you had replaced under warranty? Yes, we all know that you think they should have helped you out at the first shop, especially since you spent $40k with them over the last 2 years (keep reminding them of that, it will definitely help).

Get over it.

Use which ever dealer gives you a warm fuzzy feeling.

Get help.
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Old 02-18-2013, 01:55 AM   #36
markk9 OP
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Quote:
Originally Posted by Flashmo View Post
First you wanted a t-shirt, now you want a free $350 service? .
Yes, I would have been happy with that, but it didn’t happen. DAKEZ then asked what would I like to see happen, so I went with a next service free or a big discount on the service.

Quote:
Originally Posted by Flashmo View Post
Your story begins with the shop not figuring out the problem for 13 days...then it changes to them only having the bike for 2 days? .
Took dealer #1 took 13 days to respond to my email about the problem. Never said they had the bike 13 days.
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Old 02-18-2013, 05:18 AM   #37
anotherguy
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Customers of your sort are easy to dispose of. Just overcharge the next estimate. Done.
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Old 02-18-2013, 05:30 AM   #38
tire joe
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Quit feeding the troll.
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Old 02-18-2013, 07:57 AM   #39
Josephvman
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I would go back to dealer #1. You'll probably get above-and-beyond service from them going forward, and at least they didn't make excuses for themselves.

The bigger question is the brake rotor issue. Has HD done anything to correct this, or do you have to do this dance every 6k?
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Old 02-18-2013, 08:51 AM   #40
DAKEZ
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Please be sure to follow up.

Quote:
Originally Posted by markk9 View Post
Yes, I would have been happy with that, but it didn’t happen. DAKEZ then asked what would I like to see happen, so I went with a next service free or a big discount on the service.
If they do end up doing something for you that makes you feel appreciated and cared for as a customer... PLEASE be sure to come back here and to the other forums and make it clear that they did right by you.
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Old 02-18-2013, 09:21 AM   #41
JOKER650
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I see your anger.
Imagine the customer just dishing out the $1000 and not talking to the other dealer.

Last winter I checked the valves on my super enduro and they were just out of spec on the loose side (the exh were worse that the intake)

Since I don't have the shims I took it to my local KTM dealer that I bought it from, tank , air box and valve covers off.
When I picked it up they said only the intakes needed adjusting ,and when I questioned them on it they said their tek knows what he's doing.
Once all back together and running the valves are still loud .
I will still buy parts from them because their prices seem to be pretty good, but I will never use their service dept again.

Dealer #1 only admitted to it because they got called out
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Old 02-18-2013, 09:26 AM   #42
markk9 OP
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Quote:
Originally Posted by DAKEZ View Post
If they do end up doing something for you that makes you feel appreciated and cared for as a customer... PLEASE be sure to come back here and to the other forums and make it clear that they did right by you.
I will and would, I posted good reviews of them when I bought this last bike from them. I was treated very well, I got a good deal, was very happy with the price.

I didn't post anything that was not true.............................................. ..
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Old 02-18-2013, 01:10 PM   #43
Mr_Gone
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Quote:
Originally Posted by Graniteone View Post
To answer your original question. "YES" If you bail on every dealer that makes a slip up, you will be out of dealers in your area before you know it.
+1

I'd go back. People make mistakes. People don't always have the correct info, and they make poor decisions based on bad information. (I had this ex-girlfriend once... never mind.)

Give 'em another chance.
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Old 02-18-2013, 04:11 PM   #44
kimber45
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Klay wouldn't go back.
does klay ride?
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Old 02-19-2013, 12:52 PM   #45
trc.rhubarb
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$1000 for new rotors?
They are just over $100 each and saying you chose to replace the pads, another $120 and maybe the rotor screws at $10ish.. 30 minutes labor to r&r the front wheel.

Maybe I need to re-read but worst case, he would have been out a few hundred and had 'designer HD or aftermarket rotors'

Ride on over to the left coast and I'll do your 10k for the cost of oil/filters

Last thing is that a lot of bike shops (dealers and indies) aren't that well connected to the internet. Even if they have a fancy web site, the guys that work there don't often respond in a timely manner because they learned to fix and sell bikes, not type... When you have an issue you want a quick response on, phone or in person is the best way to handle it. In fact, in most circumstances that rule applies; not just to bikes.
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