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Old 06-04-2013, 09:24 PM   #1
kvr929rr OP
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Klim warranty: Slow start, Helpful Rep, Stay tuned

I am really smokin' pissed. On the 10th time I wore my klim traverse jacket the bottom slider of the zipper fell out. Since I was on a trip I couldn't put it out of order and send it right in so I tried to put a zipper stop on it and when that didn't work I tried to glue the bottom slider in place so I could use the jacket until I could get it fixed properly. All I did was put a little glue at the bottom of the slider to hold it in place so I didn't lose it en route and could line up the zipper to make it work. Well that didn't work and the slider came off and the zipper came apart and got stuck so I had to pull the zipper apart to get the jacket off which pulled off a few teeth. I fedexed it to them when I could ($65) for them to evaluate a warranty repair. klim which "guarantees their product against materials and workmanship defects for life" wouldn't repair it under warranty because I had tried a home repair. WELL , IF YOUR ZIPPER DIDN'T BREAK IN THE MIDDLE OF MY TRIP THEN I WOULDN'T HAVE TO FIX IT. Grrrr!! They wanted $80 to fix it plus money to send it back probably another $65 to get it back for a return trip. Screw that. $220 to fix a $300 jacket that shouldn't have had this problem in the first place. I have been buying and using adventure gear for a long time (30+ years) and I have never had a zipper fail. I spend the money and buy quality gear so it doesn't fail when I need it.

Other complaints:

The pitzips snag on the surrounding material.
The fit is adequate for 13 year old prepubescent girls which I guess the Europeans think we should all look like.
The arms don't have enough room to put in D3O armor and flex your arm 120 degrees
The collar is too big to seal out the elements. (a big error in an all weather jacket)
The D3O armor has only adequate protection for street riding and you could not fit a pressure suit or armored mesh shirt underneath unless you are built like the aforementioned 13 year old.

kvr929rr screwed with this post 06-08-2013 at 06:10 PM
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Old 06-05-2013, 01:12 AM   #2
atravlr
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Give Olympia a try,
they are cut for American sized guys.
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Old 06-05-2013, 01:51 AM   #3
Riot
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Eek

Have I got this right:

You bought a jacket.
Its too small - "..The fit is adequate for 13 year old prepubescent girls .."
You then added armour under the jacket.
You wore it anyway 9 other times even though it was too small instead of taking it back.
The zipper broke.
You tried a trail fix or two.
They would not honour warranty?

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Old 06-05-2013, 05:49 AM   #4
Albie
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Quote:
Originally Posted by Riot View Post
They would not honour warranty?
Why do ya'll add that useless, unneeded "U" to words? I mean it still sounds the same without it. HONOR. Go ahead and try it, it won't hurt you.

OK, back to your prepubescent finger pointing.
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Albie screwed with this post 06-05-2013 at 05:55 AM
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Old 06-05-2013, 06:33 AM   #5
max384
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That sucks. A trail fix really shouldn't void a warranty. If you're out on a trip and the zipper fails, you don't have much of a choice but to make a temporary fix. This is very disappointing to hear, since I ride with a Klim jacket.

On a side note, you have a very valid complaint. Why muddy the waters with every other little grip you have about the jacket? It just sounds like sour grapes to me. If you had stopped after the first paragraph, few could find fault in your post. However, now you just come across like a whiny bitch throwing a temper tantrum. If you have a valid complaint, make it, and be done with it. Otherwise, it's hard to take your real complaint very seriously.

Quote:
Originally Posted by Albie View Post
Why do ya'll add that useless, unneeded "U" to words? I mean it still sounds the same without it. HONOR. Go ahead and try it, it won't hurt you.

OK, back to your prepubescent finger pointing.
You do realize the rest of the world spells it with a 'u,' right? The word was also first spelled with a 'u' and then the spelling was later changed in America. The question you should really ask is why don't we also spell it with a u.
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Old 06-05-2013, 06:35 AM   #6
Albie
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Quote:
Originally Posted by max384 View Post

You do realize the rest of the world spells it with a 'u,' right? The word was also first spelled with a 'u' and then the spelling was later changed in America. The question you should really ask is why don't we also spell it with a u.
The answer is, because we figured out it wasn't needed.
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Old 06-05-2013, 06:59 AM   #7
Hetzel88
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No twatwaffles or shitwhistles in that rant anywhere. I'd rate it a 5 at best.
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Old 06-05-2013, 07:19 AM   #8
Cerberus83
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Quote:
Originally Posted by Albie View Post
The answer is, because we figured out it wasn't needed.
Neither is herb
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Old 06-05-2013, 10:14 AM   #9
SnowMule
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I've had the same issue with their warranty/repairs... jacket had a couple of holes and seams tearing, took them two tries to get that right.

$300 sled pants got holes in the knees after about 200 miles of riding, and I got a "Nope, not covered under warranty, but we'll fix each hole and tear for $50 each!" Thanks but no thanks.
Local lady quoted about $50 to fix ALL the holes/snags, in addition to reinforcing the knee panels, altering the waistline, and adding belt loops. Sledders are apparently all either short and skinny, or tall and fat... no gear for tall-skinny riders.

It's good gear when it holds up, but I certainly wouldn't pay retail (or near-retail) in hopes that they honor their warranty when the time comes...
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Old 06-05-2013, 10:17 AM   #10
Smoke Eater 3
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This is good to know. I was about to drop a grand on Klim gear.
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Old 06-05-2013, 10:21 AM   #11
Albie
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Quote:
Originally Posted by Cerberus83 View Post
Neither is herb
huerb????
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Old 06-05-2013, 10:32 AM   #12
BlueLghtning
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Disappointing to hear they wouldn't honor your warranty claim. When you are out riding and the gear you are wearing fails, you have to do what you can to continue on. I do agree with max384 that the rest of your complaints was just petty stuff you were pissed off about. Failures can happen in any gear, but them denying the claim is definitely something to wonder about.

I bought a Klim Lattitude Jacket and Traverse pants last year and my wife is wearing latitude pants and a Traverse jacket we got this year for her. We are both really enjoying it and so glad to not be screwing with rain gear anymore. At this point, we'd still continue to buy Klim gear and seems pretty well built. We've been through lots of other crap gear over the years.

My gear has been worn a lot and so far is standing up to it very nicely. I really like the Overland jacket that came out.
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Old 06-05-2013, 10:42 AM   #13
L.B.S.
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Quote:
Originally Posted by Albie View Post
Why do ya'll add that useless, unneeded "U" to words? I mean it still sounds the same without it. HONOR. Go ahead and try it, it won't hurt you.

OK, back to your prepubescent finger pointing.

Get back to us with how well spelling: nife, sord, sutle, scool, riting and so on, works out for you.



The Tom of the unown soljer?

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Old 06-05-2013, 10:54 AM   #14
slartidbartfast
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Quote:
Originally Posted by Cerberus83 View Post
Neither is herb
That one is spelt correctly whichever side of the Atlantic you are on. Most Americans simply don't pronounce it correctly.

While the commonly cited their/there/they're and similar butchering of the language irritates me too, moaning about spelling on here is irrelevant and pretentious
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Old 06-05-2013, 11:10 AM   #15
Mr. Canoehead
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If the OP is Canadian (and with KVR in his name, he probably is) then "honour" is the correct spelling, eh.

We can't all dumb down English. just because it makes sense!
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