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Old 07-01-2013, 07:37 PM   #16
Hikertrash
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I love Revzilla. I've spent quite a bit of $$ with them and their return policy is very liberal as long as you don't take it for a ride. They've even called me when a revit back protector was back in stock. And you can't blame them for recommending better quality jackets, you really do get what you pay for.
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Old 07-01-2013, 07:44 PM   #17
mrt10x
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Quote:
Originally Posted by concours View Post
Yeah, I'm done with them... I had to return a jacket, they say they never received it, I sent tracking info... no joy. My money goes elsewhere
Would sort of depend on what the shipping info said. Not enough information to make a judgement.
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Old 07-01-2013, 10:56 PM   #18
ElTigre1
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I love Revzilla. Mario has spent more time on the phone with me than I have a right to expect. Sizing, durability, quality, etc,, have all been discussed aat length when asked. Couldn't ask for a better online experience.
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Old 07-02-2013, 12:09 AM   #19
AceRider01
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Truth is he is probably right about ICON and others and while REV IT is well made, i dont consider it to provide substantially better protection the most of other genetic stuff.

The problem from a business point of view, is that the sales guy attempt to simplify things and treated you a certain level of contempt. I am sure he would say the the Gixer riders: "expensive REV IT gear are for BMW riders who wants all the flash, ICON is 90% of the product for 50% of the price"

By the way, at the end of day, they are there to sell you something whichever way they see fit, dont take their words as gospel, do your own research, check carefully and choose wisely.
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Old 07-02-2013, 05:58 AM   #20
N-m
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Quote:
Originally Posted by max384 View Post
My money is on the shipping carrier, not Revzilla. I always pay for insurance on returns.
IIRC that is actually Revzilla's policy which I happily complied with in order to try on two different helmets, neither of which were available in my area. I can't speak for anyone else but have had good results with Evzilla and others moto vendors.
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Old 07-02-2013, 06:05 AM   #21
concours
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Quote:
Originally Posted by mrt10x View Post
Would sort of depend on what the shipping info said. Not enough information to make a judgement.
I used shorthand when posting, figured it was self explanatory. If the damned tracker said NOT DELIVERED, well, then, it would be stupid to post here, right?YES, the UPS tracking info showed it delivered to them. YES, it had a return authorization number clearly printed on the box. YES I've been mail ordering motorcycle parts 20 years before Al Gore fathered the internet.
Sorry max384, you lost your money.
Revzilla was a pain in my ass, scorched me $300 and won't get another dime. I called, e-mailed, etc... "We have no record of receiving it"
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Old 07-02-2013, 06:25 AM   #22
Offcamber
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Quote:
Originally Posted by concours View Post
I used shorthand when posting, figured it was self explanatory. If the damned tracker said NOT DELIVERED, well, then, it would be stupid to post here, right?YES, the UPS tracking info showed it delivered to them. YES, it had a return authorization number clearly printed on the box. YES I've been mail ordering motorcycle parts 20 years before Al Gore fathered the internet.
Sorry max384, you lost your money.
Revzilla was a pain in my ass, scorched me $300 and won't get another dime. I called, e-mailed, etc... "We have no record of receiving it"
If in fact that is true then insurance wouldn't have helped. UPS shows it delivered....so why would they pay a claim. Does seem odd that RevZilla would not accept the shipping info. I have had great CS from them over the years and have returned a few items. I guess there is always a few bad CS stories with every company.
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Old 07-02-2013, 09:06 AM   #23
mrt10x
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Quote:
Originally Posted by concours View Post
I used shorthand when posting, figured it was self explanatory. If the damned tracker said NOT DELIVERED, well, then, it would be stupid to post here, right?YES, the UPS tracking info showed it delivered to them. YES, it had a return authorization number clearly printed on the box. YES I've been mail ordering motorcycle parts 20 years before Al Gore fathered the internet.
Sorry max384, you lost your money.
Revzilla was a pain in my ass, scorched me $300 and won't get another dime. I called, e-mailed, etc... "We have no record of receiving it"
Hey this is ADV rider,,, you never know does sound like Revzilla screwed you.. disappointing.
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Old 07-02-2013, 11:01 AM   #24
Twinz
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RevZilla has always done just fine by me!
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Old 07-02-2013, 11:05 AM   #25
AteamNM
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My experience with Revzilla is incredible. I think they have great CS and replied so many questions via email and the phone. YMMV?

AteamNM screwed with this post 07-02-2013 at 11:12 AM
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Old 07-02-2013, 12:00 PM   #26
Core10metal
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Location: Dirty Jersey...actually, clean north Jersey
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Revzilla has gone above and beyond for me. Even surprised me a few times with their customer service.
Example: pair of Klim Badlands pants were completely replaced under warranty by Klim. I bought grey, they gave me grey back. I called Revzilla and asked them if they would exchange for black but understood if they couldn't and no big deal. He got back to me saying they would and I wouldn't have to pay for shipping in either direction.
Revzilla will get my money every time. Others should take a lesson from them in customer service.
Btw, my grey, large Klim Badlands jacket is available lol...need black.
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Old 07-02-2013, 12:02 PM   #27
Albie
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Quote:
Originally Posted by concours View Post
I used shorthand when posting, figured it was self explanatory. If the damned tracker said NOT DELIVERED, well, then, it would be stupid to post here, right?YES, the UPS tracking info showed it delivered to them. YES, it had a return authorization number clearly printed on the box. YES I've been mail ordering motorcycle parts 20 years before Al Gore fathered the internet.
Sorry max384, you lost your money.
Revzilla was a pain in my ass, scorched me $300 and won't get another dime. I called, e-mailed, etc... "We have no record of receiving it"
If that happened to me I'd never do business with them again either, regardless of how many other peoples great experiences.
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Old 07-02-2013, 12:02 PM   #28
max384
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Quote:
Originally Posted by concours View Post
I used shorthand when posting, figured it was self explanatory. If the damned tracker said NOT DELIVERED, well, then, it would be stupid to post here, right?YES, the UPS tracking info showed it delivered to them. YES, it had a return authorization number clearly printed on the box. YES I've been mail ordering motorcycle parts 20 years before Al Gore fathered the internet.
Sorry max384, you lost your money.
Revzilla was a pain in my ass, scorched me $300 and won't get another dime. I called, e-mailed, etc... "We have no record of receiving it"
Just because they marked it as delivered doesn't mean it was actually delivered, or delivered to the correct address. If you do a Google search, you'll see that lost packages are shockingly common, which is why I always purchase insurance.

It certainly could be Revzilla that was at fault. However, I'm still placing my money on the shipping carrier.

What I'm confused about is that you seemed to take UPS's word as gospel and then attacked Revzilla. What proof did UPS offer that they actually shipped it, other than a note saying it was delivered? Remember, the tracking info that is provided is provided by UPS.

Quote:
Originally Posted by Offcamber View Post
If in fact that is true then insurance wouldn't have helped. UPS shows it delivered....so why would they pay a claim. Does seem odd that RevZilla would not accept the shipping info. I have had great CS from them over the years and have returned a few items. I guess there is always a few bad CS stories with every company.
That's not necessarily true. I filed a claim with FedEx when I never received a package that was marked as delivered. A few days later, while they were processing the claim, a neighbor a few streets down brought the package over, since it was delivered to their house on accident. There was no reason to believe that it would be denied due to being marked as delivered. I assume UPS has similar policies. Being marked delivered doesn't absolve the shipping carrier of all responsibilities.
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Old 07-02-2013, 01:12 PM   #29
IppoJ
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Quote:
Originally Posted by max384 View Post
Just because they marked it as delivered doesn't mean it was actually delivered, or delivered to the correct address.
It certainly could be Revzilla that was at fault. However, I'm still placing my money on the shipping carrier.
...
That's not necessarily true. I filed a claim with FedEx when I never received a package that was marked as delivered. A few days later, while they were processing the claim, a neighbor a few streets down brought the package over, since it was delivered to their house on accident.
I have had packages delivered to the "Street" equivalent of my "AVE" address and, of course, they are marked 'delivered'.
Every package is insured for $100 iirc.

I also shipped and insured a set of wheels as one delivery, four packages (1 of 4, 2 of 4, etc) when the buyer only received 3 of them I called UPS. They were not helpful *at all* until I said "OK, I need to file a claim then".
Magically the next day UPS found and delivered the 4th wheel. On a Saturday I should add.
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Old 07-02-2013, 01:28 PM   #30
RogerWilco
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U.P.S. will have a proof of delivery in their system. It will show what time the package was delivered, where (front desk, warehouse, etc.) and they record an electronic signature from whoever signed for the package.
If Revzilla received the package it should be quite simple to verify this via U.P.S.'s "track a package" feature on their website.
That being said, I've ordered from them several times with good results but I don't recall returning anything.
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