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Old 07-09-2014, 09:54 PM   #1
summerinmaine OP
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What the f..k is wrong with Smuggy?

Every time I try to access my smugmug account, I get shuffled to this page that forces me to fucking "preview my new fucking smugmug account" and then gives me no option to get the fuck back to my actual account!!


Fuck a bunch of this shit!!!!

I just paid my $30 for a renewal, and now I get jack shit in return!!!!
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Old 07-11-2014, 04:54 AM   #2
bush pilot
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Big problem with smugmug.

Smugmug is now new smugmug.

I elected to keep my old smug mug which worked fine.

Now when I login I get a pop up for the new smug which prevents access to my galleries.

This really is unacceptable. I pay good money for the hosting site and to be harassed into accepting a new format is outrageous.

Fuck you and your Nazi shit. I'm really fucking pissed off.

Sent an email but so far no response. Fuck you!

This really is fucked up. I pay for access and some stupid popup add from the site prevents my access. Fuck!

My account is this email: stinson48@hotmail.com

I'm really pissed off about this crap. I signed up for a service and now because I want to stick with it I'm blocked from my galleries.
Fuck you Web designers whoever you are. Cut the crap now!




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Old 07-11-2014, 05:01 AM   #3
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I tried both with Firefox and Google chrome browsers and I'm locked out..The stupid new smug pop up won't allow anything.

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Old 07-11-2014, 05:04 AM   #4
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This really pisses me off. I was trying to post a RR and I can't access my pictures. Fucking bullshit!

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Old 07-11-2014, 06:23 AM   #5
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Righto, I be fucking livid also. I don't have regular access to wifi so I have to go out of my way to get it. Only to find I'm locked out because a stupid fucking popup for a new-smug. Kiss my fucking ass. This is bullshit. Waste of my time big time. Then a big waste of bandwidth time to post this rant. Fuck!
You guys better be handing out some freebies after this fiasco. I liked the old smug it worked just fine.

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Old 07-11-2014, 06:56 AM   #6
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So has it been fixed? Do we get an apology? Plus a free year for this fiasco?
I'd like to kill pop up advertisers as it is. But when some stupid pop up blocks my access to a site I'm paying for I don't just wanna go ballistic I wanna go nuclear.
The fucking idiot here should be ground up into sausage and served in Scottish breakfast.


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Old 07-11-2014, 12:46 PM   #7
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Apparently not fixed yet. More than 12 hours gone by and no word via email or PM here about resolving the problem.

Though some very diligent fellow managed to merge my OP on the subject with this thread.

Seems we are more concerned about covering our asses than actually practicing the art of customer service.

I recall great effort went into the software change here on the open adv forum. I thought it was handled quite well.
But now the pay site; new smug software change is absolutely fucked up. And the lack of customer service is equally disappointing.
I think at the very least an apology would be forthcoming and some assurance that "the Wolf was on it" and I had no worries.

Seems like the new crop of IT wizards could use some lessons in customer service.
If I was running the show I'd be really pissed off. As a fucking paying customer I'm absolutely livid.
Chop chop get your act together.

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Old 07-11-2014, 01:32 PM   #8
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Would you FFs like some cheese with your whine?

Just switch to the new format, it works fine and looks great.
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Old 07-11-2014, 01:36 PM   #9
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Quote:
Originally Posted by WayneJ View Post


Would you FFs like some cheese with your whine?

Just switch to the new format, it works fine and looks great.

I'd be willing to, but the pop-up page gives me no option to even do that!

I can scroll through three panels of preview, but there are no links or options to either revert or go forward.

And if I could contact smuggy support, I'd go that route. But there's no link to even do that!


I'm effectively locked out of my account!
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Old 07-11-2014, 01:51 PM   #10
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Plus, I just tried in Opera, my streamlined browser with no script or flash player blocking, and still the same result.
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Old 07-11-2014, 02:45 PM   #11
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I found a fix!!!!


When the site first loads, there's a preview button at the top, and I'm given about three seconds before the redirect to the Page of Death! I quickly clicked on preview, scrolled through the options, then the page allowed my to revert to old Smuggy.

I'll probably switch to new, but at least I'm no longer locked out!!



The whole experience still sucked tho . . . Big Time!!!!
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Old 07-11-2014, 05:45 PM   #12
bush pilot
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Quote:
Originally Posted by WayneJ View Post


Would you FFs like some cheese with your whine?

Just switch to the new format, it works fine and looks great.
There isn't even an option for that now with the latest popup freeze out. At this point I would gladly switch just to access my galleries.
And still not a fucking word from customer service.
I think some response would be appropriate. After all I've been a paying customer for several years now, WTF!

I just want access to want I paid for. Is that too much to ask?
Apparently barbecuing the offending Web site technician is out of the question.


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Old 07-11-2014, 06:39 PM   #13
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Quote:
Originally Posted by summerinmaine View Post
I found a fix!!!!


When the site first loads, there's a preview button at the top, and I'm given about three seconds before the redirect to the Page of Death! I quickly clicked on preview, scrolled through the options, then the page allowed my to revert to old Smuggy.

I'll probably switch to new, but at least I'm no longer locked out!!



The whole experience still sucked tho . . . Big Time!!!!
That's something I reckon. I'm afraid my access to a pc is very finite, one or two hours every couple days. So the popup freeze out is unworkable for me. And I haven't got time to learn and study any new formats.
This is a true piece of crap.

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Old 07-12-2014, 11:50 AM   #14
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Originally Posted by bush pilot View Post
That's something I reckon. I'm afraid my access to a pc is very finite, one or two hours every couple days. So the popup freeze out is unworkable for me. And I haven't got time to learn and study any new formats.
This is a true piece of crap.

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So the problem for you is that you're using a public computer, where you're not remembered/logged in automatically?

In my case, when I first open the site, I saw my old style homepage for a few seconds, just enough time to click the preview button before the pop-up redirect, and I was able to proceed from there. I guess that won't work for you.

Sorry I can't be of more help.

But keep in mind here that ADV is not part of Smuggy, and vice versa. So you need to email Smuggy customer service directly. Or maybe if you hit the whine button Baldy or some other mod will see your post and have someone from Smuggy contact you. Good luck!

Edit: Tho I just noticed that my thread title has been Bowdlerized, so obviously some mod has already seen this thread.
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Old 07-12-2014, 03:42 PM   #15
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I'm using my own computer either on public wifi other wireless network.
I did manage to get past the popup like you suggested. But still now have to load the new smug page with my galleries before I can get back to my old gallery homepage. I've decided I like the old smug better. But it seems they're determined to force this new format feature on everyone.

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