$2000 spent at BMW dealer, bike still not running

Discussion in 'GS Boxers' started by ebohnet1, Sep 20, 2012.

  1. ebohnet1

    ebohnet1 Adventurer

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    Jul 12, 2011
    Oddometer:
    75
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    Granby, MA

    I instructed them to stop working on the bike and i will be bringing it back to the states
    #21
  2. def

    def Ginger th wonder dog

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    ^^^ Sad.
    #22
  3. fishwich

    fishwich El Borbah

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    You've spent time and money on a failed repair and now you've got to spend more time and money to pick your bike up.
    The definition of frustration.
    I would write out a well thought out email and send it to every BMW mgr and exec in North America you can find including other dealers.
    Shame these half wits for their lack of competence and dedication.
    Good luck.
    #23
  4. ebohnet1

    ebohnet1 Adventurer

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    Jul 12, 2011
    Oddometer:
    75
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    Granby, MA

    Last I looked, it was fine. When you turn the key on, everything looks as it should. lights work and everything. To start it, throttle needs to be given.
    #24
  5. Hennepinboy

    Hennepinboy Have battery will travel.

    Joined:
    Feb 7, 2006
    Oddometer:
    518
    Location:
    Minnetonka Minnesota

    That rules out the Hall Sensor as part of the problem.
    #25
  6. Hikertrash

    Hikertrash Wasted Rock Ranger

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    Not sure what good that would do. Look how bad Victory BMW service guys are and they're still in business. They use the same method of replace everything until the problem is fixed.
    #26
  7. Rinty

    Rinty Been here awhile

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    587
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    Calgary, Alberta
    So now are you sending it to the best diagnostician in New England?

    Your situation reminds me of one we had with a Volvo 740 that we used to own. It took 18 months to diagnose. :cry
    #27
  8. Clay Spinner

    Clay Spinner Been here awhile

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    Nova Scotia
    Mate if I was home I'd collect it and have a look for you...these bikes are never that difficult to sort out... well mostly anyway. Good luck with the transport back to the US.
    #28
  9. ebohnet1

    ebohnet1 Adventurer

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    Jul 12, 2011
    Oddometer:
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    Granby, MA
    I got the bike back yesterday. Total cost was 1856.60 and the bike was the same as when i dropped it off. The bike will not start at all, cant turn over.

    So now the fun begins....
    #29
  10. def

    def Ginger th wonder dog

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    How did the repair facility substantiate the charge when the bike was not repaired?
    #30
  11. ebohnet1

    ebohnet1 Adventurer

    Joined:
    Jul 12, 2011
    Oddometer:
    75
    Location:
    Granby, MA
    Charged me for labor and parts (that clearly was not needed). I contacted BMW north america, and shall proceed there.
    #31
  12. STUFF2C

    STUFF2C We Ain't Left Yet!!

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    Look at the bright side... It'll make a great winter project. (sorry I had to say it since I live in Fl) Good Luck!!!

    QUOTE=ebohnet1;19714526]I got the bike back yesterday. Total cost was 1856.60 and the bike was the same as when i dropped it off. The bike will not start at all, cant turn over.

    So now the fun begins....[/QUOTE]
    #32
  13. MotorradMike

    MotorradMike MIL-TFD-41

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    ^^^^ THIS x 1000
    #33
  14. def

    def Ginger th wonder dog

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    I recommend a campaign to let all know of this dealer's poor service and ridiculous charges.

    I wonder if there are any legal implications in your favor?

    Also, I would stop payment for obvious reasons.
    #34
  15. fasterlaster

    fasterlaster Been here awhile

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    Alright, I'll bite on this story. My only exposure to kick starts was my old Triumph, but I'm having a tough time making a connection between engine spark (since compression and fuel were good) and the clutch cable being tight. Mind enlightening me?
    #35
  16. def

    def Ginger th wonder dog

    Joined:
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    Location:
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    On many older kick start motorcycles, the clutch must be engaged for the kick starter to rotate the engine. In this instance, the clutch was slipping due to the poor adjustment.

    Engine spark, fuel and compression were fine. Because the clutch was slipping, the kicker would not turn the engine over past TDC.
    #36
  17. allonsye

    allonsye ("lets go!")

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    :*sip*

    Good feedback from the collective. I'd definitely be looking for a bad ground and checking the fuel system for flow.

    Otherwise the only I can offer is empathy over the rape of the bro's wallet. Was there an agreement that this puppy would be "fixed"? If so, services were not delivered and you have a case.
    #37
  18. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

    Joined:
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    Location:
    Calgary, Too far to the mountains and too cold
    :lurk

    A few years ago, I had a similar problem with the wife's '93 Acura. One day it stopped running, I was busy at work, so I took it to the local dealer. After they messed with it for a day, the service guy told me that they didn't know what the problem was and since it was an OBD-I car, they were unlikely to be able to figure it out without just replacing a bunch non-returnable electrical parts. :huh

    I said, "Are you telling me you don't want to work on my car?"

    Service guy, "Pretty much, sorry."

    I had to go the GM of the dealership to get them to eat the $150 "diagnostic fee", since they hadn't diagnosed anything.

    Luckily for you, there a lot of oilhead experts out there.
    #38
  19. ragtoplvr

    ragtoplvr Long timer

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    central USA
    Take them to small claims court and dispute the charges there. It will not go well for them.

    Most judges take a dim view of dealers that do not know their stuff.

    Rod
    #39
  20. eepeqez

    eepeqez Long timer

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    Location:
    Melbourne, Australia
    Honda CB250T/400T models from about 1978 to 1980 had a kick starter which was after the clutch, on the input side of the gearbox.
    If the clutch was disengaged and the bike was in neutral, the kick start lever had virtually no resistance and did not turn the motor over.
    If the clutch was disengaged and the bike was in gear, the kick start lever turned the rear wheel; faster in higher gears!
    #40