$2000 spent at BMW dealer, bike still not running

Discussion in 'GS Boxers' started by ebohnet1, Sep 20, 2012.

  1. Rinty

    Rinty Been here awhile

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    Eric:

    Let us know what the eventual diagnosis is.

    When that is known, I would take the matter up with BMW Canada.
    #41
  2. fasterlaster

    fasterlaster Been here awhile

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    Thanks def. I read your comment about 'adequate compression' and assumed it was fine and turning over in a manly sort of way. Thanks for the clarification, that makes a heck of a lot more sense.
    #42
  3. def

    def Ginger th wonder dog

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    The Harley guy was really exasperated when he and his buddies couldn't get the engine to start after he had ridden it into the bar on it's own two cylinders. Apparently, the clutch adjustment had vibrated loose while he was trashing the bike between his house and the bar.

    This was an impatient, arrogant sort of guy who wanted desperately to show off to his audience and lost it when the Harley didn't cooperate.

    I felt sorry for the guy but not so sorry that I didn't accept a beer to unlock the mystery to starting his Harley.

    His later accident ended his reputation at the bar due to the live stock he hit and injured severely. It was a ribbon winning steer that was worth thousands. The Harley apparently had no insurance so he was sued successfully by the livestock owner.

    Moral? Don't screw with the bull or you'll get the horn. Also, control your temper when you ride or drive anything. If you don't know what your doing, don't do it. Finally, when rookies show off, they usually pay the price.
    #43
  4. MotorradMike

    MotorradMike MIL-TFD-41

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    This isn't so bad really.
    They should be ashamed for charging the $150 and even more for throwing in the towel but if you got your $150 back you're way ahead of most.
    It's OK to refuse work, not so OK to charge for doing so.
    #44
  5. AndyCap

    AndyCap Mineral Oil Anyone?

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    Any update on this? Figure it out yet?
    #45
  6. KMC1

    KMC1 There is no spoon.

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    I'm actually angry FOR YOU..... This is BS....a dealer is the place you go when YOU can't figure it out. To charge you for basically wasting your time and money like that is ridiculous. A good dealer would have sent a pickup out to get you, and would have made a hotel reservation for you, and would have gotten this obvious electrical problem FIXED for you.

    To just take your money for basically doing what an untrained mechanic would do, after costing you the time and money to travel home and then back, without resolution ( not to mention that HUGE towing charge - holy crap ) is just BS. I wouldn't expect that kind of treatment from any dealer - never mind a premium brand like BMW.

    :huh :ear
    #46
  7. def

    def Ginger th wonder dog

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    I'm not surprised by the dealer's actions. Many motorcycle dealers out there are dolts...poor businesspeople, poorly trained staff and inept service technicians. Many people are just not savvy when it comes to running a business; A motorcycle shop, an ice cream parlor, a lemon aid stand or President of the United States. I am a bit surprised that the dealer was unable to identify and fix the problem.
    #47
  8. rdwalker

    rdwalker Long timer

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    I am.
    I know the dealership in question; I had some (admittedly routine) service done there and the place felt professional.

    Then again, it was 4 years ago - things change.

    That's a really rough deal for the OP. I do sympathize. Please keep us posted on any further findings n the quest to diagnose the trouble.
    #48
  9. KMC1

    KMC1 There is no spoon.

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    I'm really not sure I would have paid this dealer after putting me through the time and expense of traveling back and forth and being without my bike like that. Had they fixed it, then at least they could say they took care of the problem - even if they were very inefficient at doing so.
    It's just not right. And now what? Send the guy home (which he could have just done at the time it happened) on the bike, not even knowing if its going to leave him stranded? What kind of dealer would do that? Not one who is a true motorcyclist, anyway. And then to take two trucking grand on the fiasco?! Just obscene. I'd be burning up the phone line with BMWNA I can tell ya that. That dealer is obviously not meeting the standards to be a dealer and have the franchise.

    And I agree with you, a kid who ran a lemonade stand would at least understand a privileged upbringing combined with some unicorn farts and rainbows don't negate the damage and ignoramus can do to a business.... Or a country.....:evil :wink:
    #49
  10. slartidbartfast

    slartidbartfast Love those blue pipes

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    I went back and read your early emails and the following (highlighted in yellow) stood out:
    The above symptoms make me think it could be water in the fuel. You would hope the mechanic would have checked for that early in the process and/or fixed it by default if they drained the tank to remove/inspect the fuel pump - but you never know... possibly they got so wrapped up in their computer diagnostic tests, they ignored the basics.

    The other possibility that comes to mind would be a chafed plug wire arcing out to the underside of the tank (another thing that should have been relatively easy to find and fix).

    I understand how the dealer could run up a big bill with lots of time spent troubleshooting - but they should have capped the charges well before $2000 and persevered until they found the problem. I realize the (potentially inept) mechanic still needs to be paid but the dealer certainly should not be making ANY profit from you, and if they have real integrity, they will be taking the financial hit, simply because it is the right thing to do. Only if they had to replace something really pricey such as the ECM or complete wiring harness (and it actually fixed the problem) could there be any justification for a bill approaching that magnitude.

    Do you have the itemized bill?
    #50
  11. ebohnet1

    ebohnet1 Adventurer

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    Okay, so I contacted BMW North America and their response was a hearty "That is terrible, but we can not help you. Your bike is out of warranty so we can not help you."

    What do I do now? Can I do something? Anyone have ideas for me? Keep e-mailing them? Face it that BMW has terrible customer service?

    Any advice would be helpful.
    #51
  12. fasterlaster

    fasterlaster Been here awhile

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    I'm sure others have dealt with BMWNA on this, and can likely help with how to proceed. Your gripe isn't that the dealer didn't fix your motorbike under warranty. The issue seems more along the lines of a BMW dealer who didn't uphold the standards expected of a dealer, and because of such essentially wasted your time and money. I'd keep at them, and good luck.
    #52
  13. marty hill

    marty hill The Energizer Bunny

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    That's on hell of an over reach. Lousy dealer, not BMW! I just had 2 expensive parts replaced by a good dealer and BMW.
    And yes, my bike is and was out of wty. If your going to throw rocks, work on your aim.
    #53
  14. slartidbartfast

    slartidbartfast Love those blue pipes

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    I don't think it's an over-reach at all. Whomever was contacted at BMW, rather than saying something like "I'll pass your concern on to the local rep." or "We'll look into it", or having the balls to say "We stand by our dealerships and parts-swapping is the preferred troubleshooting method because (insert excuse here), no matter what the outcome or expense.", chose to divert the answer to something totally irrelevant. The issue is not that the bike broke down, or whether it is under warranty, it's that the dealer charged $2000 for not fixing it. The customer service rep with BMW NA is either too stupid to understand the issue or too much of a pussy to try and address it.

    Personally, I DO think the OP should pay something, even if the dealer missed an obvious issue. It certainly seems like the mechanic did a fair amount of work on the bike. It wasn't clear to me whether the dealer said they would keep plugging away at it in their spare time or whether the OP said "No more work unless you do it for free." - at which point the bike was pushed to the back of the shop and ignored.

    Not fixing the bike is an annoyance which may or may not point to incompetent mechanics but the size of the bill is the potential injustice IMO. I would probably have paid with a credit card when I picked the bike up, then disputed the charge and used that as leverage to get the dealer to cut back his bill - but only after having a chat with the GM to get his position on why he believes the charge is justified - The answer to that question (or how it was dodged) is what would show the dealer's true character.
    #54
  15. marty hill

    marty hill The Energizer Bunny

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    Your 100% right if if fact he talked to a CS Rep. Normally you have to go thru the dealer to do that. As I'm sure you know if you just call BMW in NJ, you usually get some kid who finds a way to tell you to work thru the dealer who will then go to the rep.
    #55
  16. dancerdave

    dancerdave Been here awhile

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    Your fuel filter inside your tank is cracked..my 1100 rs did the same thing. The pump just pumps the fuel right back in the tank and only a small amount goes to thru your hose. Same set up as the rs.. Good luck
    #56
  17. luckyjr

    luckyjr Adventurer

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    I maintained a fleet of BMW's for a large police dept. Eighteen bikes. We also had Harleys. The warrenty work went on forever. Day one = one engine replacement+ two transmission replacements. Finally they recalled all of them due to a brake issue. BMW grounded them (do not ride), and came for them with a trailer. When they came back they were the most expensive bikes we ever had. Harleys were not much better. The old KZ Kawasaki was the best.
    #57
  18. Spaggy

    Spaggy Long timer

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    LAWYER!! Sometimes when you're being bullied, you just need a bigger bully. Sue their asses.
    #58
  19. scooteraug02

    scooteraug02 Dog Rancher

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    Couldn't that be easily checked by hooking up male/female end of a quick disconnect to some fuel line. Hook that fuel line to the fuel tank quick disconnect, turn the key on and see if fuel pumps out steady? Put the other end of the hose in a catch tank.

    Cycle-Tech Motorsports
    Rich George This guy is 90 miles from Granby
    Others in NH and CT

    I want you to get it running and tell us what the problem was.
    #59
  20. dancerdave

    dancerdave Been here awhile

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    i can only tell what i experianced ..sounds like the trouble i had and if they put a different tank on it and it ran that should tell something..the filters crack at the seam... good luck and hope i have helped
    #60