$2000 spent at BMW dealer, bike still not running

Discussion in 'GS Boxers' started by ebohnet1, Sep 20, 2012.

  1. Beemerlover

    Beemerlover Been here awhile

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    Yep. I think the Denver area PD's must be experiencing the same thing, or something similar. They dumped their Harleys for BMW's a couple of years ago and a motor-cop recently told me that they're also thinking about getting into a Jap brand soon.
    #61
  2. Deuce

    Deuce Crazy Canuck

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    The 3 basics for an engine to run. The problem I find with todays tech's is that they forget the basics. The first thing they do is hook up the bike/car to a computer and cross their fingers that a direct fault pops up and tell's them what part to replace for a remedy. In this case I think his bike was dumped onto the youngest guy in the tech pool and he was too proud to say he was stumped. Just postulating here.

    Hope you get it figured out. I don't know about suing (this ain't the U.S.A.), but you could have a case for small claims court depending on what it says on your bill.

    :1drink
    #62
  3. AndyCap

    AndyCap Mineral Oil Anyone?

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    I disagree. Why did he choose to go to this repair shop? Most likely because they were a BMW dealer and certified shop. When I bring my bike to the shop, I bring it to a dealership because I imagined that if there was a big issue, I could speak with BMW about it. BMW may have terrible support and service, but I have to imagine they care about their image.

    I would point out to BMW NA that this shop is an extension of them, and makes them look bad. It would be one thing if this shop was just Joe Mechanic in his own garage, but they are a BMW dealership, and therefore must hold themselves to a higher level, or the brand suffers the black mark. Considering this, I know that next time I am looking to buy a new bike, it won't be a BMW, until they clean up their service centers.
    #63
  4. chasbmw

    chasbmw Long timer

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  5. Rinty

    Rinty Been here awhile

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    That thread is about 1200s. Eric's is an 1150.
    #65
  6. def

    def Ginger th wonder dog

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    Choosing the BMW repair shop means that the person has a reasonable expectation that his vehicle will be repaired using BMW trained technicians and parts.

    Also, look carefully and read the fine print on your repair order or receipt to see what the shop's limits of liability are.

    There are laws that govern your recovery. I do not know them. You'll have to do a bit of research (you were in Canada yes?).
    #66
  7. ebohnet1

    ebohnet1 Adventurer

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    Yes, I was in Canada.

    I plan on looking at the bike in the next few weeks. Want to pay this bill off before taking it to another dealer. Will keep you updated. I plan on swapping out the HES sensor and taking a look at the fuel pump/filter and going from there.
    #67
  8. duke944

    duke944 Adventurer

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    I'm completely confused about why you think you owe this dealer anything. If you haven't paid the bill in full, don't give them any more. If you paid by credit card dispute the charges asap. Not only did they not fix the problem, they didn't even earn a diagnostic fee for telling you what the problem is. You aren't approaching BMW correctly - call them and lodge a complaint against the dealer, of course they aren't going to help with the bill because the bike is out of warranty.
    #68
  9. AUSSIEADV

    AUSSIEADV Long timer

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    Bummer about the bike,

    What's the consumer law about having to pay/not pay for work not completed in Canada?

    They'd have a hard time getting the bucks outta my wallet!

    Remember, the noisy wheel gets the most grease!
    #69
  10. pcwirepro

    pcwirepro Aspiring Adventurer

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    duke944 has made a good point in his very first post.
    I would pay for parts but I wouldn't pay them a dime for labor. I'd love to see a training and performance history on the mechanic that worked on your bike.


    #70
  11. BobLoblaw

    BobLoblaw Comfortably Numb

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    You do realize that BMW Motorrad Canada and BMWNA are different companies, don't you?

    I sympathize with the OP but I think his only recourse is small claims court, which he or his representative must attend in Canada.(New Brunswick)
    #71
  12. Rinty

    Rinty Been here awhile

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    In Canada, jurisdiction over private property matters is vested in the provinces. In this case, the appropriate forum is probably a New Brunswick small claims court, and an action, if brought, would be based on breach of contract. An attorney would probably plead in tort as well, although it would be difficult to prove negligence, unless you could produce an expert witness.

    There is consumer legislation in New Brunswick, but I don't know if any of it would apply to a situation like this. Here is a link to the N.B. provincial consumer rights agency:

    http://app.infoaa.7700.gnb.ca/gnb/pub/DetailOrgEng1.asp?OrgID1=1462&DeptID1=45

    Unfortunately, in the event of a dispute such as this one, most dealer's won't release the bike unless the bill is paid, and in some provinces they have the right to a possessory lien until payment is made.
    #72
  13. duke944

    duke944 Adventurer

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    In this world, people get paid for results - not time spent trying. A certified BMW tech with a diagnostic computer should have no problem figuring out a no start problem. Are the plugs sparking when the engine is turning over? does it have compression? if yes and yes, it's a fuel issue. It just isn't that fucking complicated, this is clear cut incompetance.
    If I read the op's last post he still owes part of the bill? for cripes sake don't pay any more. If you paid by check or cash just forget it and move on. If you paid by credit/debit card I almost guarantee a victorious dispute. Say the only reason you paid is because they wouldn't let you have the bike back after an unsuccessful attempt to fix your bike. I've disputed bad service before and won - write up a detailed report with any emails, they will have to prove they earned your money - how could they possibly do that?
    #73
  14. ebohnet1

    ebohnet1 Adventurer

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    I am currently disputing the charge with my credit card so we shall go from there. Will keep you guys updated.
    #74
  15. def

    def Ginger th wonder dog

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    Yes, facts are stubborn and the fact is you contracted with the dealer for a result and paid money in good faith even though the expected result was not achieved. So, no the result was not achieved and so no you don't have to pay.

    Now, I have no idea what the N.B law is but, if you used AMEX, they tend to stand firmly behind the cardholder if he or she can produce reasonable evidence in support of the lack of performance.

    I have never lost a dispute with AMEX at my side.

    Good luck and we're all awaiting the outcome......


    :lurk:
    #75
  16. justacommuternow

    justacommuternow Been here awhile

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    How much did you authorize when you first dropped the bike off? It seems you shouldn't be liable for anything beyond the initial authorization limit.
    #76
  17. Chip Stevens

    Chip Stevens Been here awhile

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    It would upset me if I spent that much money without results. I just spent 1500 to get a vibration out of a Jeep Wrangler front drive with no results. I worked closely with the shop and their staff and a Jeep dealer. I have a extensive mechanical background and my input was not ignored. The problem was never compleatly solved. During this time I came to a realization. In America we spend our money on services or products. Most products are warranted. Far fewer services are warranted. Most lawyers don't promise they will win. Most surgeons don't warrantee you will be 100% after surgery. I have a brother-in-law who goes in on the 22ed to have a tumor at the base of the brain removed. They will go through his nose to get access. The operating room is reserved for 24hrs I'm sure he would love a warrantee. There are some things you just can't warrantee. The parts that went into my Jeep were warranted and if they proved to be bad they were replaced but I paid the labor. (In the end the shop gave me a brake on the labor.) Lemon laws were written to protect the consumer from a product that the dealer just can't make good on a warrantee.
    What I'm trying to say hear is cut the dealer some slack. I feel the OP should talk with the dealer and see if they can come to a compromise and if it were me I would keep that compromise confidential. chip
    #77
  18. def

    def Ginger th wonder dog

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    My 1995 Ford Taurus had a bad vibration from mile one. It went back to the dealer many times in an effort to correct the problem. new drive shafts, new hubs, front end alignment, new wheels and other parts had no effect. I told the dealer that I was suspicious of the OE tires that were installed on the vehicle. They insinuated, "What do you know about tires and cars. Leave it to us...we'll find it". They never did. Fast forward to about 45,000 miles, I replaced the OE tires and guess what, I still own that Taurus and it rides very smoothly at any speed, any RPM in any gear. Oh, and it still has the OE spark plugs in it and gets 27 MPG and it has cheap Wal-Mart house brand tires on it that are wearing like steel, ride well and have good wet grip.

    Moral here is, if I had been asked to pay for the service attempt to fix the problem, I would have paid with a CC and immediately refuted the charges upon my return home.

    There is no excuse for inept work that nets no result and does not meet expectations. In this case, the expectation was reasonable...fix my motorcycle so I can ride it...
    #78
  19. def

    def Ginger th wonder dog

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    #79
  20. duke944

    duke944 Adventurer

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    Surgery, court outcomes and machine repairs make for very poor analogies, sorry you pissed $1500 down the toilet. In some cases the ripped off need to take a bit of responsibilty. There is no way in hell this situation would have ended the way it did if I or some others replying to this thread were the customer. The op surely must be a very passive person, and the service manager took advantage of that. Most people go with the flow, avoid conflict and want to separate themselves after the fact, thats probably why they aren't expecting a dispute on the cc.
    Chances are excellent they won't even fight it, chances are even better of that happening if BMW inquires about this fiasco - which is why I'd be talking to/emailing with anyone who would listen at BMW about it.
    #80