So, my Sister is headed to the dealer for the 1000 mile service on her new bike, expressway for 30 of the 35 miles. She feels it getting mushy, thinks she has a flat, pulls over, checks tires, look as expected, not flat. Can't figure out what's wrong, she continues on, at a reduced speed, gets to the dealer. "All the spokes were loose in your front wheel, we've seen quite a few of them like that" Are you effing KIDDING ME? No safety recall? So they tighten them up, did the service, sent her on her way. Front end shakes, front brake is soft as shit, goes to the bar. WHAT IN THE FLYING HELL does it take to get good service? Look closely at the wheel images, the spokes for one side of the wheel have several threads showing, while the others are buried in the nipples. The WANKERS tightened all one side! WTF? That's me taking the brake to the bar, with FINGERTIPS!