2012 R1200GS Rallye Edtion - 1000 Road Miles and Fork Seals are Leaking

Discussion in 'GS Boxers' started by Undermoose, Jun 16, 2012.

  1. Undermoose

    Undermoose Adventurer

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    Two and a half months since purchase and three visits to the dealership an hour away...

    The bike got dropped off 8/18 and after some back and forth with BMW, initial claim denied because they say they allow weeping but not leaking of seals, the dealer informs me BMW is replacing the forks.

    I get the bike back next week...
    #21
  2. GSBruce

    GSBruce Been here awhile

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    Undermoose, can you please the process of your back and forth - were you talking to the dealer who was talking to BMW, or were you talking to BMW, etc?

    Unfortunately, the consumer must now expect to have to struggle with BMW to get their warranties enforced. I've had a similar experience (denying the claim then "doing me a favor" by replacing the defective part) with my BMW car.
    #22
  3. Undermoose

    Undermoose Adventurer

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    The process has been to not let go of the complaint with my dealer, who has been very supportive, and made the initial claim on fork sliders after my 3rd visit on the issue. BMW denied the dealer's claim stating that they allowed weeping, but not leaking. In my case it's been clearly leaking, beads of oil appearing at the seal and oil running up the slider to the tree.

    It amazes me in this day and age that this problem continues, it has historical reference from many posts on the Internet over the years. It's also clear most BMW's with this type of suspension do not suffer from the problem. My friend's BMW's do not, and every BMW I've inspected at my dealer's shop waiting on service have been clean. I did see the problem on an R1200R once though at another dealer.

    I am a bit frustrated I've had to deal with this issue on a brand new $20,000 motorcycle, it's caused me several visits to my dealer, perceived frustration with me as a customer, and now the loss of the bike for two weeks in prime riding weather...

    I'll report back after the job is complete.
    #23
  4. EJ_92606

    EJ_92606 Rider

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    Wow, replacing the forks for a seal leak? Seems to be a rash of recent issues..I'm thinking they got a bad batch of seals or they have been putting too much oil in them. But the fact that they are replacing the fork indicates that perhaps there is another issue more significant than the seals.
    #24
  5. diabolik37

    diabolik37 Push Dumb C***

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    This it is probably a motorcycle that belong to the "Tuesday after long week-end production line".....:eek1

    If another problem arise in the near future, I would take it back and ask for a replacement......
    #25
  6. Undermoose

    Undermoose Adventurer

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    I've had enough visits to BMW repair shop for the same issue that if it happens again I will absolutely be invoking the lemon law in the state of CT.
    #26
  7. Undermoose

    Undermoose Adventurer

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    Forks replaced.

    Stormy day so only 50 miles since pick up, but so far no leaking.

    :clap
    #27
  8. The Evil Twin

    The Evil Twin Boxer Freak

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    Questions (because I'm a Telelever n00b):
    1) The forks have oil in them? I thought they were empty sliders because the Telelever uses a shock.
    2) Did they replace the forks, or the seals only? Seals are a fairly quick and easy job, but not as quick as slapping a new fork on.
    Thanks. Just trying to learn :D
    #28
  9. Undermoose

    Undermoose Adventurer

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    The forks have oil for lubrication.

    They replaced the seals first, after that reseated the new seals once, after that took pictures for BMW and took forks apart.

    Three weeks later my bike is returned to me, "new forks sir". I watched them affix the new VIN sticker and drove
    it home.
    #29
  10. The Evil Twin

    The Evil Twin Boxer Freak

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    Gotcha. Thanks, I haven't quite fully gotten to understand my little moose yet. Sounds like a tube was not true if new seals leaked, or they were damaged on install. I've done that :baldy Happy you now have your ride back!
    #30
  11. Undermoose

    Undermoose Adventurer

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    It's hard to say seeing as my dealer only told me they replaced the forks and not specifically what the problem was.

    I'm a little concerned as the first words out of their mouth when I picked it up was they replaced the tubes only, and then corrected themslves and the entire fork was replaced. I saw the slider outside my old fork lying on the lift while waiting for parts, so now I suspect I'm not being given the entire story. It doesn't matter as long as it's fixed, but the dealer hasn't provided up repair paperwork yet. I got the "you're all set", and "no paper work needed" when I picked up the bike. It was a very busy Saturday morning as dealerships usually are, so I chalked it up to that... Really has me uneasy when the thing isn't documented properly though.

    So, a couple hundred miles today, no oil beads at the seal but I do see an oil film on the forks again... Uh oh... :huh
    #31
  12. Izzy3

    Izzy3 Freak of Unnature

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    Mine gets film, but it doesn't pool. The dealer fixed my fork seal, no questions asked. 2K more miles and still fine.:clap
    #32
  13. Undermoose

    Undermoose Adventurer

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    So they fixed it when you saw a film?
    #33
  14. Izzy3

    Izzy3 Freak of Unnature

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    No, it started as a wet film and then started pooling on top of the shock. I kept dabbing it up but after a few rides that got old and I took it in with a nice display pool up on top. Then they fixed it. Sorry for the delayed response.
    #34
  15. Undermoose

    Undermoose Adventurer

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    They said they replaced my entire fork, but film started immediately again. No pooling all this fall, but took a ride in December after the bike sitting a couple of weeks, it was 40 degrees out so not freezing, but at the end I noticed two small dots of oil at the seal along with some film.

    I'm going to wait until spring, but looks like I may have a lemon on my hands...
    #35
  16. Undermoose

    Undermoose Adventurer

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    It's happening again, noticeable oil at top of seal again...

    Went back dealer and was informed it's out of their hands now and BMW has to decide how to handle it. I can understand the dealer perspective, they've tried to repair it multiple times, and said they ate the expense of a fork replacement last September. Now it's happening again and told I can't even get the seals replaced without BMW's direct involvement.

    My dealer didn't produce a repair report when they swapped the forks last September, and when I asked for paper work at picked I was told there is none as it's a warranty repair... I'm not getting a warm fuzzy from this...

    I have looked at every R1200GS that is on the lot for service when I'm at the dealer and have never seen another one with the issue, but did see it on a used R1200R for sale at a dealer once. Why am I so lucky? :hmmmmm

    $20k vehicle and can't fix a leaking fork seal :huh, this issue started after about 1,000 miles on a brand new bike... I simply have to pursue this to resolution...
    #36
  17. cjack

    cjack Been here awhile

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    You probably know this but there is required paper work for BMW warranty repairs.
    #37
  18. Undermoose

    Undermoose Adventurer

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    Apparently the dealer filling out paper work for BMW warranty doesn't mean they have to produce the paper work for me. I find it entirely adversarial to not provide me with a copy of the repair receipt even if no cost to me. Record keeping, anyone heard of it? I probably should not have picked up the bike without it, but the owner wasn't there that day so figured I'd get it later, no dice. Good thing I recorded the event with BMW customer service.

    The dealership is a good one though, but doesn't mean there isn't a thorn in their side they'd just assume go away since best effort repairs aren't working.

    I'm in lemon law territory now, four times for the same issue in under a year & the law says under two years... What a headache for a minor issue, but it's a $20,000 vehicle...
    #38
  19. cjack

    cjack Been here awhile

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    After retiring, I part timed at a dealer and actually never considered whether we actually had to give the customer a warranty receipt. However it would seem riduculus and maybe even not according to statute not to. The warranty receipt was a standard part of the multiple copies of the finished work order and the customer's receipt did not show costs, but did show repair details...parts and what was done.
    Made sense to me.
    #39
  20. Undermoose

    Undermoose Adventurer

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    Yup, I'm adversarial not receiving that paper work, but they're in defensive because I contacted BMW customer service after not having my bike for 3 weeks waiting on parts mid-August to September after buying it in June and having it in their shop for the 3rd time.

    They did give me a loaner, but it ruined vacation plans... not happy here, but love the motorcycle. I'd like to put this leaking fork seal issue behind me, at least for a reasonable amount of use, we're talking week 1 here of ownership when it started. Sheesh.
    #40