Hello Little Foot, I understand what you are saying about the process, but when I put deposit I was told the first bike was arriving in 2 weeks, and mine was behind that. So I assumed it would be another couple 3 weeks for mine. I was kept totally in the dark and phone calls not returned, and when I did get to talkto someone I had to explain who I was and what I wanted. By the way the owner of dealership has never spoken to me, and I have been in that shop for years looking at GSAs. Maybe I expect too much, as some people say this is an elite brand and maybe I dont fit the profile. I was welcomed and thanked by owner of LS for buying from him and thanked again on my way out with the bike, I feel much better about spending so much on a motorcycle because it seems at least that they care about you and your machine. I am looking forward to many happy miles. Thank you. D.