A little jacked of with ktm-parts.com

Discussion in 'Crazy-Awesome almost Dakar racers (950/990cc)' started by ciedema, Jan 26, 2012.

  1. Seth S

    Seth S Will _____ for _____

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    sanity?
    Ponder this: Getting laid is a good thing as is getting off....but getting laid off is not such a good thing. :evil
    #21
  2. DSM8

    DSM8 Where fun goes to die....

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    There are enough people on this board if you really wanted to I am sure someone would be willing to get the order for you and then forward it to you overseas.

    Hell I will be willing to do it, I also have a commercial account with UPS which makes it a little easier.

    Maybe this service needs to be set up hmmm....
    #22
  3. brents347

    brents347 Trusting my Cape...

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    I don't see anything slanderous about the original post. He placed an order and didn't reciee what he ordered and was charged for. The only claim he makes is "lousy attention to detail" which he should be allowed to claim even if he hasn't placed an overseas call not on a Monday yet.

    Good customer service will see this matter cleared up quickly and to the customers satisfatio by KTM-parts.com. If so, I suspect we will hear about that here and if not, I'm sure we will hear about it again.

    CodyY, exactly what insults or slander did you read here?
    #23
  4. WVdyhrd

    WVdyhrd mudhole 400 guy

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    (I usually would not use a public forum to conduct buisness matters, but I feel it is appropriate in this case)

    Sir,

    Thank you for bringing your complaint to our attention; albeit on a public forum. Please contact me as soon as possible regarding your order; you should have multiple messages in your personal email.

    If we have made a mistake we would be happy to rectify it. Before doing so I need to know what exact items were missing, and determine where they may be.

    Also if you review our shipping policies at Our fact page (we only ship ktm hard parts to US addresses, per KTM N.A. policies), it means that maybe you utilized an outside company to export the parts to you. Since they often repackage before export, I assume you have contacted them also about this issue?

    Again many factors could be at play here; and we are always more than happy to correct what we can, when we can. Just please contact us and give me a chance to fix this. You may reply to our email attempts, or contact me here. But my included office information below would probably lead to the quickest attention.

    Also thank you to the inmate that let us know about this post; so that we could address the issue ASAP.

    Sincerely,

    Michael
    Parts Specialist

    KTM-Parts.com / Appalachian Off-road MC
    #24
  5. CodyY

    CodyY ADVenture Capitalist

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    yup. I went so far as to click "SUPPORT" on your webpage and copy/paste the link to this thread.

    damn, that was tough, maybe in Australia the "support" button is on the right side of the screen?
    #25
  6. ciedema

    ciedema мотоциклист

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    Just further follow up.

    I have received further correspondence from ktm-parts.com, but no resolution as yet, they have asked me to check with the freight forwarder. Hopefully we can get there.

    Also I have been advised that some e-mails from their call logging system have not been delivered as expected. I am now checking the call logging system daily as we work through this.

    Michael thanks for your reply here and very speedy follow up reply to my e-mail, hopefully we can get this sorted. Just FYI I don't pay my freight forwarder a repacking fee, just the base amount (I use Bongo).

    Cody - no slander, just expressing my frustration with an order partially supplied, if you had bother to read what I wrote as opposed to taking shots at my grammer, you would have realised.

    a) I am just a little annoyed, not foaming at the mouth, it is the inconvenience of not having the parts here more than the cost and that was what OP was about, satisfactory outcome or not.
    b) I am a little annoyed about the turn around time on the responses, given my initial email to them was on Thursday morning (25th).
    c) That factually reporting my issues is not slander.
    d) I am using the support system.

    I do agree that 'lousy attention to detail' was unnecessary and unhelpful and I withdraw that without reservation.

    At this stage, given the nature of what has been expressed by ktm-parts.com both here and in personal correspondence, I am hopeful of a satisfactory outcome.

    www.ktm-parts.com is not one of them however, refer to that support link that apparently I can't find because I am a dumb Aussie.
    #26
  7. ciedema

    ciedema мотоциклист

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    Just a further follow up.

    After doing some digging with the freight forwarder and reviewing their paperwork against the ktm-parts.com invoice it is possible that the items were lost in transit between ktm-parts.com and my freight forwarder.

    As I said earlier the box was quite damaged, but well sealed. It is possible that the damage occurred in transit to Bongo and they have resealed the box without throughly checking the paperwork against the items.
    #27
  8. ciedema

    ciedema мотоциклист

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    I have requested that this thread be removed, it paints ktm-parts.com in much worse light than I intended, judging by the responses in it.

    Apparently a little jacked off (or a little pissed off) comes through as these guys are the biggest bunch of a/holes and I will never deal with them again. Neither is the case.
    #28
  9. Seth S

    Seth S Will _____ for _____

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    sanity?
    that is the danger of posting on a forum. if you do post these things you need to be extremely selective in your wording. You are safer not to post until you have either resolution or are facing a real issue.
    #29
  10. CodyY

    CodyY ADVenture Capitalist

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    :freaky
    #30
  11. Wanted

    Wanted Been here awhile

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    I looked at ordering some products from KTM twins internationally (shipped to Australia) but for some reason they do not subtract the VAT that should be taken off the order. Sly or??
    #31
  12. MOLAHS

    MOLAHS Sisyphus

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    I think you'll find that VAT doesn't apply to USA. KTMtwins is a US based site.:deal
    #32
  13. Pete640

    Pete640 Long timer

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    VAT is UK based.

    I've never been slugged a local tax when I've purchased from the UK or US.
    #33
  14. RENCRN8

    RENCRN8 Been here awhile

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    This is really frustrating for me. I have mail ordered thousands of dollars worth of parts from various vendors and have had good and bad experiences. What pisses me off is I have NEVER gotten jacked off! How rude.
    #34
  15. EastSideSM

    EastSideSM Isn't that dangerous?

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    Nice!!!!:lol3
    #35