My tale begins the week before Labor Day. I had a chat with a representative online regarding a tire purchase, knowing that my 1400 mile round trip to Maine would be skating on thin tread without alleviation: Chat Transcript info: Please wait for a BikeBandit.com Live Help operator to respond. info: You are now chatting with 'Mark - Sales & Dealer Services' Mark - Sales & Dealer Services: Hello, welcome to BikeBandit :) firstname.lastname@example.org: hello email@example.com: I'm inquiring about shipping a tire firstname.lastname@example.org: I'm riding to Maine for the weekend, and I'd like to have the tire deliverd there, so I can put it on before riding home email@example.com: however, it needs to get there by monday at the absolute latest Mark - Sales & Dealer Services: Ok I see, which tire were you looking at by chance? firstname.lastname@example.org: bw502 email@example.com: 7534750-001 Mark - Sales & Dealer Services: If you were to order that tire today you would get that one by friday, latest case would be saturday :) firstname.lastname@example.org: awesome email@example.com: do i need to select espress shipping? Mark - Sales & Dealer Services: Oh no, with our tires we use a premium service, that quotes with ground shipping :) Mark then went on to inform me that my coupon had expired: "Mark - Sales & Dealer Services: Ah I see, that one expired but what I can do is once you place the order, you can give me the new order id code here in chat and I will credit the ground shipping back to your card of purchase Mark - Sales & Dealer Services: Im sorry not the ground shipping but the 10%" Emailing Mark the order number led to a different rep telling me they couldn't do that after I'd made the purchase. No 10% off. Surprise, Surprise! The tire, ordered and slotted to arrive in Maine for my weekend festivities, didn't arrive until the Wednesday after labor day, over a week after having ordered it. Chats with Phyllis led to more frustrations. She was unable to recall the tire, even though I wouldn't be in Maine to receive it. She was unable to reroute the tire to a better location. Both of these options were given to me with quick calls to the shipper, UPS, who told me they only needed a rep from the originator to get those done. Arriving back home, tire issue solved in other ways, I sat down an email to BB, explaining that I'd be posting my experiences, and I was displeased about the lying and failure to provide service. I received a favorable response this time: "Hello George, Thank you for writing in! We have reviewed the chat that you had with the previous sales rep and we do apologize for any inconvenience this may have caused. We have placed a credit in the amount of $37.40 which includes the 10% you were supposed to have received, ground shipping as well as the handling charge on your order. Please allow 3-4 business days for this to show back to the CC used to place this order. We have also placed a 10% discount on your account for the next 30 days. Any item ordered will have an automatic 10% taken off of it once you have added it to your shopping cart. Once again, we do apologize for any inconvenience. Please let us know if there is anything else we can do to assist you. " Excellent! Pleased again, I begin my shopping. First on the list is a KN air filter. Hmm, they're not the best price, even with shipping and the 10% discount. What's this? They offer a price beating guarantee. Off goes my email with the price to match. A day passes, I receive this canned response: "We strive to make our customers happy, but in this case, we couldnt confirm the submitted advertised price for the AIR FILTER SU-1002. If you feel that there may have been something we missed, feel free to contact our Customer Service team." I reply: "here's the URL: http://www.kensautowholesale.com/servlet/the-25593/K&N-Air-Filters-and/Detail will you match it, or not?" Another day passes: "Hello George, Thanks for writing in! Unfortunately we are not able to match the price on the website you provided. This is because the retailer is an automotive, and not a powersports online retailer. If you have any questions, just give us a click!" Hmph. I've had it. My final word: "With this bit of word parsing to add to my list of experiences with BikeBandit, I can assure you that despite recent actions taken to correct mistakes previously made by your establishment, which did include a 10% reduction on future purchases, I will not be purchasing ever again from your website. The message below is such utter bullshit, that I don't even know why you advertise price matching. Whatever your internal company policy tells you, I would be ashamed to tell my patrons this kind of nonsense. Respectable is a word on my least likely list for your business practices. Bandits, indeed. In short, FYYFF. Regards, George Overkamp Former customer, never again." Feel free to order from them if you want, but I'll be doing my parts buying elsewhere.