I got sucked in at the TO Motorcycle show mid December and went to A Vicious Cycle in New Dundee, Ont. the following weekend to pick up some Motech Racks, Aluminum Trax Panniers and included dry bags as part of the bike show deal. I paid the full amount and was given a couple of open boxes with the panniers in them and no packaging, and one of the panniers had a 1/2" chunk taken out of the powdercoat lid exactly where your boot would go if you weren't careful dismounting your bike, and I didn't think I should have to take the pannier. I call a few weeks later and am told that an order has been placed but that a driver is late. I call a month later and someone else tells me they can only order in quantity and that my order will be placed today. Two months goes by and I finally go to pick up the pannier but it is dented and scratched to shit. I'm told that i'm going to dent the panniers anyway and the whole experience was me being ostracized for wanting something undamaged when I paid over a grand for new. I am told that another claim for damage has been put in with no time frame for when the pannier will arrive and that they are crossing their fingers hoping for something undamaged to arrive :huh and they kept blaming their distributor Twisted Throttle for sending them damaged product. I wait another month and am still getting the run around so go to their shop for a refund and have the person at the counter roll their eyes at me telling me that some people are impossible to please because all I want is a pannier without a dent in it, and that I received a great deal even though I'm on the third round trip of 220Km to their shop. I'm then accused of not paying thirty dollars owing but luckily had a receipt. They then try to charge me a restock fee if I return everything back so I only ask for a refund of the one pannier that wasn't delivered and am offered a personal check, would you allow me to make payment using my personal check? :huh They give me a postage bag and tell me to send them back the locks and carry handles which I initially wanted to purchase but had thrown in. I gladly obliged with their promise in an email to send me the dry bag after I had returned these items, so as I see it we're going on four months waiting for a dry bag which I'll probably never see. I took my business to Dual Sport Plus in Stoney Creek, On and received a right side pannier in a box and packaged with no dents, scratches, gouges, and I should have went there first, quick purchase - no drama. I understand if there's a problem with a distributor but in this case the product wasn't even packaged so I doubt Twisted Throttle has anything to do with the crap A Vicious Cycle is trying to pawn off on their customers, and even so, the dirty tactics employed by A Vicious Cycle is something THEY choose to do and they'd be well served to take a lesson from their competitors. That's all I have to say.