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Discussion in 'Airheads' started by bone13, Jun 12, 2013.
Do you have any reports of any that have failed? I'd love to read them.
So can the next guy.
BMW reported them themselves, hence the recall. Knowing how careful BMW is before jumping to recalls (paralever failures, ABS failures etc) they took this seriously enough.
Maybe after the cost of this recall, they strategised to avoid offering further ones as best they could.
More recent readings of this recall suggest it's still ongoing, but the availability of wheels is diminishing. A gold coloured wheel was being offered as the replacement.
The 18" front snowflake wheel on the R65 and R45 bikes was not part of the safety recall.
Only the 19" snowflake wheels were involved.
Yep, I know about the recall memo. Was wondering if there are any reports of actual failed wheels on civilian bikes (not police service bikes).
I talked to a guy in England summer before last, while we were at the Goodwood Revival. He was a dispatch rider in London in the late 70’s/ early 80’s. They were running several airheads.
He said he came to a stop at a light, and the front end of the bike suddenly sagged. The hub had broken away from the spokes. He was really glad he hadn’t been moving. I believe he said they found at least one other bike with cracks. He thought it likely that their outfit was the impetus for the eventual recall.
(He’s retired now, and was still farting around on cafe’d airheads. )
Quoted from Boxerworks:
"I called my local dealer on May 19th 2016 and sure enough was informed that recalls that were this old were not honored, end of story. After seeing pictures of what can happen to these wheels I began to be pretty concerned and called BMW Motorrad Germany on May 23rd 2016 who in turn put me in touch with BMW Group in Germany, who in turn put me in touch with BMW USA. Alas BMW has no record of this recall ever taking place and of course there is no record of my VIN in any of their systems. Interestingly my local dealer couldn't find a record of my VIN either, so apparently my bike is a figment of my imagination and was never manufactured.
BMW USA finally got back to me and gave me the number for the BMW Recall Hotline (800) 525-7417. The first lady I spoke with told me she was extremely concerned that my dealer would tell me a recall wasn't being honored, as BMW takes recalls very seriously especially when they concern customer safety, and they NEVER expire. While she couldn't find a record of the recall in her system she said she would research it. She went as far as to say she was virtually positive BMW would take care of this somehow. I wish I could remember her name as she was great and I would give her kudos here if I could. She issued me a case number 201-614-107-388 and asked me to email photos of the bike, the vin and closeups of the wheel in question to email@example.com.
The next day I got a call from my local dealer telling me that BMW Corporate got in touch with them and they are sorry about the bad info on the recall they gave me but it looked like I was out of luck because the snowflake wheels are no longer in stock anywhere... in the world.
I contacted BMW Motored in München (+49-89-382-32857) and Werner Meier confirmed the Silver Snowflake Wheel was out of stock worldwide, however the identical wheel in gold (part number 36 31 1 238 960 - see image below). This was fine with me as I'm doing a complete rebuild on the bike and am sending the wheels to powder them gloss black.
The following week I began to receive phone calls from Zach and Tim, my BMW Customer Relations case managers. I told them the gold replacement wheel was fine. They proceeded to promptly call every Monday at the same time, like clockwork, to update me on the progress of my case. This usually consisted of telling me that they are still waiting to hear back from BMW on the issue. They called with precision every week, for 6 weeks without fail. I was very impressed with the system they have in place for this, I've never had a company call me every week to tell me they haven't forgotten about me and were still working my case. This seriously goes a long way in developing customer loyalty, especially considering this is a 38 year old vehicle.
Anyway I finally got a call yesterday from Zach telling me that the replacement wheel has been approved and the dealer should have it in two weeks.
So bottom line is that BMW is still honoring this recall (if you don't mind a gold front wheel). I've done all the legwork so if your dealer refuses to help you, use the contact info below and cite my case as a reference that BMW is still honoring this recall. Get your wheel switched out at no cost and rest a little easier in those high speed corners perched next to 200 foot cliffs.
I have an appointment in two weeks to pick up the new wheel. An inner tube, balancing, weights and clips are included and covered by the dealer (ultimately the dealer is reimbursed by BMW North America)."
BMW Recall Hotline: (800) 525-7417
Holy crap, almost two years to the day from your first contact. You could be dead by now, . . . glad your not. Hope that smoking mountain leaves you alone, too.
I would buy a fine German biere for Zach and Tim for their corporate dedication.
Not my snowflake wheel, but thanks. Wind shifted back to moderate trades; the haze is GONE!
By the way that wheel didn't break like that while in use. The spokes and the rim were cut and the "hairline fractures" that were observed were forced to break at a lab to determine how deep the hairline fractures went. This allowed BMW to redesign the wheel stiffening ribs.
Here's more: http://bmwmotorcycletech.info/19inchrecall.htm
Wouldn't you know the Snowbum would have the skinny on the Snow Flake . . . .
If you're willing to read a day or month or two.
How does onw determine whether a wheel is subject to the recall?
I have a 1978 R100RS and 1980 R100RT, both of which are of the proper age.
Whether the wheels have been changed is the question. How to determine the production date?
The production date really doesn’t matter. This is a visual inspection.
If you have spokes with small stiffening ribs coming out of the hub, perpendicular to the major axis of the spokes, you're ok.
If your “spokes” only have one lateral cross-section coming off of the hub, you’re screwed.
Post-mod wheels have an “X” cross-section leaving the hub, pre-mod wheels have an “I” cross-section.
I need a picture to make this easy, but do you get the point?
There is a manufacturing date code stamped into the side of a 'spokes crossover point'. If the date code is 9/82 or before, and, there are no support ribs, then see your BMW dealer for a new tube, new bearings, seals, ...and a new wheel!
@warmas1 ...if you have a 19" wheel without the reinforcement "webbing" then I'm pretty sure it's a recall wheel. There are descriptions re: the number of spokes etc, but regardless of that, it's the absence of the webbing on 19" wheels only...that means /7 onwards. No 18" R65, G/s or monolever Y spoke wheels were involved. Add a picture of your wheel and the bike it's on for confirmation.
This is a BMW notice in Oz at the time, but it's a worldwide recall.
Any 19" front snowflake wheel with a date stamp prior to 10/82 is subject to the recall. Even if it happens to have the reinforcement webbing. The issue was metalurgy. So check your wheels.