I had always heard Gerbings had great customer service but never had the need to contact them however, in preparation for an upcoming trip I wanted to buy a Gerbings vest to take along. I already have a full liner that i love for the real cold stuff but wanted the vest for use in trips when I just need to take the chill off and knowing the vest would pack up smaller. So after ordering from 2 well know on-line sources only to be told by both he vests are out of stock and back ordered I decided to order from Gerbings directly. Well a day after my order I get an e-mail from Gerbings telling me the vests are currently out of stock and may not be there in time for my trip. So I respond asking when they can have it to me. They respond they can "have one sewn for me but will need to overnight it to ensure it was here in time. Hmmm ... wow that sounds interesting so I call the woman who responded and confirm they are going to make one up special for me and she said yes. So I ask if they can make me a "custom" size in between XL and XXL and she explains she'd be happy to and it would be about a size 50. WOW ... that works. So she confirms it will be done next Monday and ship Tuesday so will need to be overnighted to me. I agree and am happy to know my vest will be here. WOW ... what great service and nice to speak to someone ON SITE in the USA! Also .... get this ... I ask why are vests to hard to come by and she explains they are converting to having all sewing in the USA and while the liners are being made in North Carolina the facility making the vests (forget where she said) was just now coming on line and filling orders. I confirmed ... .so ALL GERBINGS are made in the USA ... she said Yep! How cool is that. God Bless America ... and Gerbings!