Anderwerks BMW Calgary (resolved)

Discussion in 'Canada' started by jdcross, Aug 29, 2012.

  1. Steve G.

    Steve G. Long timer

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    So,,, you are saying that this whole incident now rests at the hands of the customer, basically it's his fault because he didn't call??? Clearly they do business way different in Ottawa fucking Ontario than anywhere else in this galaxy.

    I say sic-em boy, go after this company to rectify or refund. Very simple.
    #21
  2. gsstampeder

    gsstampeder Long timer

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    Sounds like someone's havin a baaaaad day!

    hope you don't fly off the handle like this in your business.....customer relations being what they are.
    #22
  3. R12Battletub

    R12Battletub nooblet

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    Are you intoxicated or do you have incredibly poor reading comprehension skills? Where THE FUCK did I say it is "basically his fault"? Did you see the part where I agreed with the customer that Anderworks has dropped the ball? Quit hating and start reading.:lol3
    #23
  4. Steve G.

    Steve G. Long timer

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    Having a great day. Just got back from Cirq du Sole with a lovely lady, great meal. Just defending a thread starter from guys quick to call him out because they feel an e-mail [or 6 in this case] is inadequete correspondence to a business which has shown every indication to back away from it's responsibility.
    Our customer relations are fantastic, because we actually communicate with our customers. In any medium they wish.
    #24
  5. edwin

    edwin Been here awhile

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    What does Anderwerks have to say about this topic?
    #25
  6. triplenickel

    triplenickel Long timer

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    That applies to several in this thread! Where's Dave no doubt he's read this by now, cooking up a good story maybe?
    #26
  7. Mercenary

    Mercenary Mindless Savage

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    Unfortunately this kind of situation is becoming all too common today with some businesses and business owners. Jim here took all the necessary steps to show Anderwerks the problem and they chose to ignore it IF we are to believe everything happened the way Jim explained. IF it indeed went down the way Jim is describing here....then its a hell of a way to run a railroad.....

    A company that makes a mistake or screws up in someway shape or form gets TWO chances with me. One is by e-mail and the other is a direct call. If I'm not satisfied afterwards then I usually dispute the charges through pay-pal or my credit card company. THAT gets their attention right quicky.

    Jim. If you paid by credit card then you can dispute the charges if service wasn't rendered properly. You're well within your rights.
    #27
  8. basepc

    basepc Adventurer

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    I was raised by a mechanic. I took my bike to Dave 2x's. He did all the things my Dad taught me that mech's do to screw customer's. Two times because I gave Dave a chance that the first was an off day.
    #28
  9. skrider

    skrider 2011 Strom

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    Obviously I don't really know if the repair was done right or not, but I do know that if you're running a successful business you're probably doing a lot of it via email and internet. Pretty sure Anderwerks doesn't place its yearly inventory order with BMW Canada by carrier pigeon.

    This isn't really about debating the quality of work anymore. It's about a problem that seems to be only getting worse. Good customer service is an exception, not the rule. I guess its not surprising that motorcycle service/sales is falling into the same trap but it was always nice for it to be the last home of really caring that a customer rode away happy. Maybe its the sense of community among riders? I don't know, but getting my bike serviced these days feels a lot more like Canadian Tire than it does an owner-operated shop with a passion for bikes and riders.
    #29
  10. MCP

    MCP Been here awhile

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    the OP has a valid beef.

    Forgetting the quality of the work, the least Dave could have done is respond to his emails and calls. If Dave doesn't agree with the OP, then say so, but to leave a customer hanging for weeks during the riding season isn't right.

    I had a similar experience with a U.S. aftermarket seat manufacturer and it was incredibly frustrating. Take a guess who:lol3

    There's another side to this story of course, but based on the OP's info, I'd have to side with him.

    I did have a bike serviced at Dave's years ago and I was quite happy; but this type of posting would make me think twice now.
    #30
  11. gsstampeder

    gsstampeder Long timer

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    Glad to hear you were having a 'great day' Steve....cause I'd really wouldn't want to hear your thoughts if you were actually having a bad day. :huh

    I think all R12 was referring to was that after one or two unanswered emails a phone call 'might' have helped determined what, if any, action Dave was prepared to do. I"m sure I would have started out with an email to Dave as well, but if after the first or even the second went unanswered I would be calling him to see if he was even receiving the emails....
    Apparently you don't agree with that, and that's ok too. You just might consider holding back on your insulting accusations about someone being 'completely wrong' because they do not share your vision of what procedure is the acceptable way to deal with a problem. I happen to to agree with R12, (as did a lot of others who have posted here, including jd) that a phone call might have helped resolve this problem.....but then again I live near 'Ottawa fucking Ontario'....so maybe it's a regional thing. :1drink
    #31
  12. edwin

    edwin Been here awhile

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    so still, what is anderwerks gonna do?
    now is the chance for this said shop to see what this guy with the drive shaft problem is talking about...get that bike back in and see.
    this story COULD have a happy ending if chosen.
    #32
  13. triplenickel

    triplenickel Long timer

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    You should reread the thread, it's mentioned like 3 times that they replied to one of his emails. Not only do they read them but they were aware of the problem. I don't understand how anyone thinks there could be a grey area.
    #33
  14. gsstampeder

    gsstampeder Long timer

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    Ok I reread the original post and I as I understand it, there was at least a two week period from the first email (or second actually from my count) to the first reply from Dave's tech that worked on the bike.

    To me, that two week wait, would have been a warning sign that either my emails were not getting thru or more likely, nobody from Anderwerks cared enough to reply.
    I wouldn't wait two weeks without a reply to an email that should have been answered immediately. I would have called to speak with Dave, regardless of how busy he was. But it looks like jd wanted to give Dave time to think it thru....I wouldn't have been so generous. Especially with no response at all! Or least nothing for two weeks.

    I am not defending Dave or Anderwerks at all. I totally agree he dropped the ball on this one... big time. I've had my own experience with Dave and this does not surprise me at all. I quit taking my bike to Anderwerks long before I left Calgary. ..... but that's not what this thread is about.
    #34
  15. Dan Alexander

    Dan Alexander Ride Far - Ride Fast

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    :scratch

    Confusing post taking up space for nothing.

    So what you're actually saying is ..... it is ...... but it isn't .....
    #35
  16. triplenickel

    triplenickel Long timer

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    I'm really not sure why some are confused, they knew about the problem, contacted him then did nothing and ignored him. Pretty cut and dry.
    #36
  17. Dan Alexander

    Dan Alexander Ride Far - Ride Fast

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    Exactly, he tried hard to contact them and get some response back and nada. Does he need to camp out in front of their door and have them trip over him to get something?

    So IMO small claims court here we come :deal
    #37
  18. Nacho911

    Nacho911 Been here awhile

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    Sounds frustrating. Sorry to hear of your woes. Many friends hate Blackfoot in Calgary from poor treatment, but I have never had a problem. Someone should bring this thread to the businesses attention, and hope it gets resolved. ADV is a big place, I'd hate to see an honest mistake fuck a much needed BMW resource up. That will just make the lineup longer for service at Blackfoot etc. I'm sure the families the staff feed don't want to get thier livelihood from ripping off customers. Someone call AW and tell them about this thread.
    #38
  19. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

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    I sent Dave a link via email on day 1, asking him to respond. Of course, if email getting through is an issue........:lol3
    #39
  20. gsstampeder

    gsstampeder Long timer

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    Maybe you should call him to tell him about the thread......






    :hide
    #40