Anderwerks BMW Calgary (resolved)

Discussion in 'Canada' started by jdcross, Aug 29, 2012.

  1. jdcross

    jdcross Adventurer

    Joined:
    Jun 2, 2010
    Oddometer:
    14
    Location:
    Qualicum Beach BC
    On Oct 2 Dave emailed me a store credit for the amount of the repair ($574.80) and said he would call me about it.
    He didn't call so I emailed him on Oct 3 and asked the credit be applied to my VISA so I could get my refund.

    I called Dave on Oct 10 to enquire about the VISA credit. The receptionist said Dave would call right back. He didn't call.
    On Oct 16 I called Dave again. I left another voicemail asking him to confirm my VISA credit or send a cheque.He didn't call or email back
    On Oct 17 I emailed Dave again pointing out he hasn't called as he said he would on Oct 2 and again I requested the amount be credited to my VISA.

    To date no reply from Dave from either phone calls or emails and no credit on my VISA account nor cheque received.

    A store credit is no use to me as I'm 1100 kms away.

    I know Dave has many fans in the Calgary area and perhaps one of them would like my credit and use it at Dave's store?
    Please email me at jdcross@shaw.ca if you are interested.

    Jim
    #61
  2. Steve G.

    Steve G. Long timer

    Joined:
    Oct 30, 2004
    Oddometer:
    7,464
    Location:
    West is the Best

    Perhaps friends of this shop are selective in what they want to believe. I must thank you for bringing this situation to my attention, so that I may avoid this shop at all costs.
    #62
  3. Lee C

    Lee C Been here awhile

    Joined:
    Feb 9, 2009
    Oddometer:
    655
    Location:
    Ontario Canada
    Wow this guy is a Scumbag
    #63
  4. MCP

    MCP Been here awhile

    Joined:
    Oct 24, 2003
    Oddometer:
    586
    Location:
    The Caribbean & Nanaimo, B.C.
    why does Dave who has been around a long time (I used him about 1999) let this go on and on like a bad dream for $574.

    Wouldn't you want to set this straight, and move on.:hmmmmm
    #64
  5. jdcross

    jdcross Adventurer

    Joined:
    Jun 2, 2010
    Oddometer:
    14
    Location:
    Qualicum Beach BC
    I surely can't explain why this is dragging on.
    There have to be some factors that I don't know about as the firm's behaviour is not normal.

    Maybe Dave has partners and he doesn't have the authority to send a refund without their approval?
    Or perhaps there is a bank or receiver involved who won't let Dave make refunds?

    I would love to have this sorted and finalized

    Jim
    #65
  6. RED CAT

    RED CAT Bumpy Backroader

    Joined:
    Jun 2, 2005
    Oddometer:
    3,065
    Location:
    Western Canada
    A $100. item there once and returned it the next day. Took an hour to get my crummy $100. back. Not sure I'd ever have any work done there. Don't have to worry now. Got rid of the Beamer. Got Yamaha.:evil
    #66
  7. Maggot12

    Maggot12 U'mmmm yeaah!!

    Joined:
    Feb 21, 2010
    Oddometer:
    6,750
    Location:
    Barrie Ont
    Shouldnt matter, the maggot should send you the 574 bucks in cash and let you keep the useless store credit, so you can sell it for a couple hundred bucks to a Calgary inmate. That's worth the aggravation costs over the last few months.
    #67
  8. MCP

    MCP Been here awhile

    Joined:
    Oct 24, 2003
    Oddometer:
    586
    Location:
    The Caribbean & Nanaimo, B.C.
    the same thing.

    Something is preventing him from pulling the trigger on your credit. You probably burned through $574 in aggravation and time already, so ask for $1148, good luck.:wink:


    #68
  9. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

    Joined:
    Apr 16, 2007
    Oddometer:
    1,873
    Location:
    Calgary, Too far to the mountains and too cold
    I think that he is hoping that it will just go away if he ignores it long enough. He doesn't know the staying power of bad press.

    Sent from my SGH-I747M using Tapatalk 2
    #69
  10. BeemerNut

    BeemerNut n00b

    Joined:
    Feb 15, 2012
    Oddometer:
    1
    I was charged a big bill for a light valve job, lightly touching the seats and valves on a 1,300 original mile 850 Norton my show and garage queen. International Norton Rally 1st place winner.
    Returned head from Raybor's with a butchered up valve job requiring Phil Radford the Norton GOD of Nortons requirting replacing valve seats, valves and valve guildes all that Raybor's destroyed.
    Not only my money back after mentioning next step filing a Small Claimes" case if not refunding my money into my account. I had Phil Radford repair all damage done by Raybor's Honda mechanc, Raybor told me later his Honda mech didn't know a thing about valve jobs on Norton heads.
    Hell Raybors forgot the intake valve seal on one cylinder, other cylinder had a stem seal installed.
    What I call a basket case or a parts bikes Raybor's have at $3,900 a rusty pile of crap in boxes like one 750 Triumph.
    Myself being too busy with a rally coming up farmed out my Norton head vs doing a valve job in my shop with my proper tools.
    Lesson learned to keep on doing my own bike work and repairs like the past 40 plus years, quality control by me.

    Your RD problem, hell yeah file a small claims case against this POS shop should he not refund your money, this also looks good for others to read and stay away from this said shop.
    With Tom Cutter correcting the RD problems you have a good shop (Cutter's) backing your up in small claims.
    I hope it was worth future repair job losses by others reading this and your RD repair.
    Good luck don't give up, shops (some dirtbags around) should not be in business screwing people over plus not correcting.
    With my case I refused to have Rabor's "try and correct their damage", no thanks. Radford yes.
    .....~~=o&o>......
    #70
  11. klondike1

    klondike1 Nobody in particular

    Joined:
    Feb 12, 2010
    Oddometer:
    510
    Location:
    Ontario, Canada
    Send him a link to this post. It will let him know that the issue is spreading very far and that people from other provinces/countries and continents will be very wary of his dealership. Might be enough to get him off his ass to correct the problem.
    #71
  12. jdcross

    jdcross Adventurer

    Joined:
    Jun 2, 2010
    Oddometer:
    14
    Location:
    Qualicum Beach BC
    Another forum member said that Dave is aware of this thread so I don't need to send him the link.
    I'm still trying to reason out why Dave would not simply refund the money, and move on.

    We all make mistakes in life.
    Its how we handle these mistakes that show how much substance there is to a person or a business.

    I'm still hoping Dave will show he's an honourable person and do the right thing.

    Jim
    #72
  13. gsstampeder

    gsstampeder Long timer

    Joined:
    Oct 18, 2006
    Oddometer:
    1,088
    Location:
    Wandering

    I'd say its a few months late for that...:puke1
    #73
  14. Hektoglider

    Hektoglider One with Life

    Joined:
    Jun 10, 2006
    Oddometer:
    2,536
    Location:
    Lone Pine Ontario (or travelling)

    10-4


    you cannot "unring" a bell
    #74
  15. klondike1

    klondike1 Nobody in particular

    Joined:
    Feb 12, 2010
    Oddometer:
    510
    Location:
    Ontario, Canada
    No offense but i think the coming good for it ship has sailed. I do feel for you though.
    #75
  16. Rick West

    Rick West Function not Farkles

    Joined:
    Jul 6, 2006
    Oddometer:
    1,222
    Location:
    Out West For Awhile
    No chance of that happening. When Touratech dropped him as their Canadian Distributor it was for "a lack of customer service" but there was much more to it than that.

    Like the title of this thread says: Buyer Beware!
    #76
  17. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

    Joined:
    Apr 16, 2007
    Oddometer:
    1,873
    Location:
    Calgary, Too far to the mountains and too cold
    I sent Dave the link very early on and then I talked to him as noted above. I also noted what he told me, which was that they screwed up and he was taking steps to make it right. Obviously, our definitions of "make it right" are quite different as I don't consider that he has done anything near making it right.

    I don't think Dave understands the power of social media and the effect that it can have on a business. Right now, if you Google "Anderwerks", this thread comes up at the top of page two. If this thread keeps alive long enough, it will keep climbing and that will cost him business.

    So, if you want to help Jim out, reply to this thread, post a link to it somewhere else or better yet let Dave know that you are aware of the thread, are watching it closely and expect him to man up.
    #77
  18. klondike1

    klondike1 Nobody in particular

    Joined:
    Feb 12, 2010
    Oddometer:
    510
    Location:
    Ontario, Canada
    Email to Dave sent.
    #78
  19. motoged

    motoged Been here awhile

    Joined:
    Feb 26, 2006
    Oddometer:
    908
    Location:
    Kamloops, BC
    Two years ago I sold a 1981 R80G/S to a Calgarian and it was through IBMWR classified....the buyer wanted me to deliver the bike to Anderwerks (I agreed to deliver bike from BC to Alberta as part of sale) so that Dave could evaluate it....which I thought was weird but agreed as I was confident the bike was good and had a LOT of upgrades....and was a fair price $4600 considering everything.

    Dave and I had an interesting conversation, he looked at the bike, and I pointed out a few things that needed attention....we agreed on its general condition and he told the guy "Good Deal".

    I later had Dave tell me the bike was in poor condition and that he had to sell the guy a newer GS airhead....

    Maybe true.....but maybe Dave runs his business in mysterious ways. I would not take a bike to him as I think he is a bit of a BSer...

    The "Crap Bike" :

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG][​IMG]

    [​IMG]


    Other improvements were an improved Brembo system on front with EBC floating rotor ($500)..... Race Tech cartridge emulator and progressive fork springs ($1000 Cal BMW work) as well as what you see in pics....a few grand alone in take-off improvements.....

    Who knows??????
    #79
  20. Maggot12

    Maggot12 U'mmmm yeaah!!

    Joined:
    Feb 21, 2010
    Oddometer:
    6,750
    Location:
    Barrie Ont
    Let's get this to page 1. :deal
    #80