Anderwerks BMW Calgary (resolved)

Discussion in 'Canada' started by jdcross, Aug 29, 2012.

  1. Lornce

    Lornce Lost In Place

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    The guy's a dick.

    Met an airhead rider in BC a few years ago who had a story to tell about Anderworks. Left his bike with Dave with instructions "Evaluate the bike and call me with an estimate." Dave called back several months later with the message "Come get your bike. The bill's $XXXX.XX"

    That's either larceny or extorsion, depending on your point of view.

    Fuck Anderworks.

    :brow
    #81
  2. Spiff Spiffster

    Spiff Spiffster Adventurer

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    This is an unfortunate incident that the should have and could have been easily resoved. It would seem that Anderwerks are guilty of commiting "ostrich". Burying their heads and ignoring the issue have made this issue worse than should have been.

    I don't think that any effort will make this climb on google. It seems one of those internet search specialist people have the first page covered including a one post adv thread from 2003. This thread is the first on the second which I feel shows it's legs.

    Jdcross i hope it all works out but at this point I doubt it. It will serve as a warning to others though, a small solice.
    #82
  3. motoged

    motoged Been here awhile

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    Yep....one apple in the box can spoil the whole box. I trust that Dave has done good work, has contributed constructively to the beemerphiles he has served....and has shot at least a toe off with this debacle.

    His "learning" from this episode will be demonstrated in future business practices.

    I hope you step up to the plate, Dave, with future service practices....:deal :ear:y0!
    #83
  4. Maggot12

    Maggot12 U'mmmm yeaah!!

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    You have to click on the Google link to this thread for it to grow.
    #84
  5. 250senuf

    250senuf Long timer

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    Exactly what I've been doing. Even taking the netbook to various places so it shows a different IP address. :D

    Even easier to do for folks with smartphones. Lots of free wi-fi around. Let's get it on top!
    #85
  6. bigbadandugly

    bigbadandugly Been here awhile

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    Ahhh...their daytime occupation is being a litigation lawyer?

    Yep. As everyone else, I don't know all the details, but my sense is the that OP would be satisfied if Anderwerks took the FD back and completed the work to his satisfaction. Unfortunately for whatever reason Dave has chosen to ignore the OP's issue. As a result, Dave's business is now getting lambasted on a highly viewed forum.

    The issue isn't that Anderwerks screwed up, but that it failed to address the customers concerns. Even if the OP is off base for whatever reason, a response from dave is warranted. Without the OP having to call via telephone.

    Exactly. Even if the OP called his daughter a fat, ugly ditch pig and Dave decided to seek revenge by botching his FD repair, Anderwerks has probably lost 10x that amount in business annually due to the bad publicity. And because the fire with the OP wasn't put out immediately, this thread was started which has resulted in a half dozen aggrieved customers coming out of the woodwork to add fuel onto the fire. All for $574?


    Too late. Two days after your post and it's now the third result on the first page. Ouch! And the large font title
    Anderwerks BMW Calgary Buyer Beware

    is an absolute killer.


    In all fairness, though, my wife owns a custom window treatments business and I've heard about the dark side of some customers. The small majority are unreasonable and vindictive and basically try to blackmail you to give into their unreasonable demands.

    One thing for sure is that Dave is guilty of poor customer relations irrespective of whether the OP is as he represents himself here (aggrieved pensioner) or a complete asswipe. Ignoring people's concerns as a small business owner is a sin. And is sounds as if Dave has a pretty sordid past. It also sound like he has admitted fault and has made less than a half-hearted attempt to make good. Hmmm...I now change my mind...RELEASE THE HOUNDS!

    BigBadandUgly
    #86
  7. Dan Alexander

    Dan Alexander Ride Far - Ride Fast

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    OK, this $500 is issue is getting overblown don't you think :deal

    File in small claims court, wait to have your say and a judgement, hopefully in your favor, report to BBB and move on.

    How many hours of peoples time are being taken up by this :huh
    #87
  8. Steve G.

    Steve G. Long timer

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    Excuse us while we collectively undertake setting up an internet thread custom made to your particular wishes.
    #88
  9. Dan Alexander

    Dan Alexander Ride Far - Ride Fast

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    My worthless opininon would be not to bother making any kind of custom internet thread just to harass someone into following the collectives wishes. There are legal recourses. Vigilantism is passe.
    #89
  10. MCP

    MCP Been here awhile

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    by overblown.

    I'm not on here to push this thread, but I have an opinon, as we all do, including you.

    I hope it highlights the quality of service at Dave's (or lack of) so next time someone has an issue in the Calgary area, they are aware of this thread so they don't subject themselves to this type of frustration.

    I don't travel through Calgary often, but when I do, should I need some beemer service, I won't be stopping at Daves.

    Lastly, the OP has a legitimate beef that Dave is aware of and is not addressing. This could have all gone away a long time ago for $574.00 There is one person out of pocket $574 at the moment and its the OP and from what I have read he is only posting the facts waiting for Dave to step up..


    #90
  11. GP640

    GP640 Long timer

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    If it was my $574 I'd be raising holy hell too.
    I don't know how that amount could be seen as insignificant.
    #91
  12. motoged

    motoged Been here awhile

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    Apparently not: :eek1:dog:puke2:yikes :amazon :pot :hung
    #92
  13. Dan Alexander

    Dan Alexander Ride Far - Ride Fast

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    Last month I gave a client an updated invoice for extra's incurred during the renovation a house into two rental units. The invoice was for about $6k. They said we agree all the work was done but we'll pay you $4k. I raise a stink but it is what it is.

    How much blood sweat and tears is it really worth to start some campaign against them, picket the house, tell the neighbours, get myself all worked up, yadda, yadda? ?

    I'll learn a lesson and move on, there's enough stress in life ... especially for $500. IMO
    #93
  14. GP640

    GP640 Long timer

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    Not all of us work with as many digits ahead of the decimal point.
    #94
  15. edwin

    edwin Been here awhile

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    dan a...
    if you go to safeway and buy a bunch (bananas, grapes...) do you care if they charge you for 1 or 8 lb ?
    i do, esp if i was only buying 1 lb...kapeesh?
    #95
  16. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

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    Dan, if you did the work on that house and made a mistake that made the house uninhabitable, would you stand behind your work, or avoid the homeowner for months then belatedly offer a credit for next time? (I'm desperately avoiding QC construction industry jokes here).

    I own a small business. If we screw up, we make it right. We don't make mistakes often, but sh*t happens. Dave admitted to me that they made a mistake. It's how we deal with mistakes that defines us as businessmen.

    OTOH, if we get screwed by a customer, we can take a loss against profit and write it off on taxes. It doesn't make it right but it makes it a little less painful. We can also write off any legal costs in getting paid and we can lien their property. You can bet that if the work had been done and Anderwerks didn't get paid, there'd be a mechanic's lien on the bike. A retired person getting his bike fixed badly doesn't have the same opportunities but he can post his story on the Internet.

    Finally, what lesson should the OP learn from this? Not to deal with Anderwerks? That they don't stand behind their work? If he learns those lessons, shouldn't he pass it on? As an Anderwerks customer, I hope that is not the lesson here.

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    #96
  17. DaveBall

    DaveBall Long timer

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    I have read thru this thread several times. I agree that Anderwerks has dropped the ball on this, but I think that maybe it is about time to drop it. If the owner of the company is not willing to do anything about the issue that statifies the customer, then there are only 3 things the customer can do.
    1. Take the business to small claims court - in this case, pretty hard to do, and would cost the customer more than the claim.
    2. Let anyone and everyone know exactly what happened, and what the results were - This is called bad advertising and it is obviously working. Lots of people have found out and may think twice about dealing with this business.
    3. Drop it. Sometimes it just isn't worth getting all worked up about, when you just know the company is not going to do a damn thing for you.

    I had a bad experience with a company in Errington, BC (close to Parksville) that quite possibly could have taken my life. The fix cost me over $600 and loss of use of my bike for 2 weeks. I went back to the company and as the owner would not do anything for me, I make every one I talk with aware of the poor quality work done by this shop, and the fact that they do not stand behind their workmanship. If you live in the area, you will know the company by their barrage of constant advertising on Craigslist Nanaimo.

    I know that I have steared many people away from this company and made many perople wary of dealing with them. That is probably the best and easiest way to deal with companies like this. Bad advertising by word of mouth, with real life examples, is the worst type of advertising any company can get.
    #97
  18. jdcross

    jdcross Adventurer

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    Forum Members

    I am very pleased to advise the forum members following this thread that today Dave Anderson sent me an Interac payment of the full refund of $574.80 and it is in my bank account as we speak.

    Dave called me last week and we had a good discussion.
    He stated he would stand behind his work and apologized for the length of time it took to get this matter resolved.
    Dave came through at the end of the day and I thank him for that.
    The matter is now closed as far as I'm concerned.

    I would like to thank the forum members who made thoughtful comments on this thread and supported me in my efforts.

    Thank you

    Jim
    #98
  19. 250senuf

    250senuf Long timer

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    All's well that ends well. :freaky

    But ...... :huh
    #99
  20. motoged

    motoged Been here awhile

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    Glad to hear that a resolution has been achieved. I hope our comments were helpful to you and Dave in some way.

    Over and out. :ear :clap