Any experience with Alamo BMW or Lone Star BMW (Central TX)?

Discussion in 'Tejas and the Gulf States' started by Dr. Mordo, Jul 25, 2008.

  1. Dr. Mordo

    Dr. Mordo Adventurer

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    Alamo is closest and they also work on Triumphs and I think they are gonna work on my Steamer carbs.

    Lone Star BMW is slightly further away. Because of the distance and a significant waiting list they are my second choice to work on my bike (they also work on Triumphs).

    There is no third choice.
    #1
  2. Motowalt

    Motowalt UNSTOPPABLE!

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    I test rode a Sprint ST at Alamo a few weeks ago. They treated me very nicely. I'm considering a GS in the not too distant future. It looks like they have a nice service area, but haven't had any service work done there. Let us know how it goes.
    #2
  3. Mr. Disaster

    Mr. Disaster Professional Gypsy

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    Got my first bike at Lone Star. My Dad has been a customer since before I could count. Great place and always helpful just one heck of a long waiting list.
    #3
  4. heavyjeffd

    heavyjeffd Godless Heathen™

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    I'm looking at a GSA at Alamo myself. Haven't made any steps to purchase but there is one coming in without all the driver aids (which is what I want) that is not spoken for.

    I will likely be going to see them again.
    #4
  5. Dr. Mordo

    Dr. Mordo Adventurer

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    Thanks for the posts. From a couple other forums I think Lone Star is the one, although Alamo doesn't have a bad rap as far as I can tell.

    OT: When I was talking to the dude at Alamo, he said they are selling far more Triumphs than BMWs, which really surprised me. Last time I was in there a few months ago they had just started carrying Triumph and the sales-gal said they really weren't selling.
    #5
  6. heavyjeffd

    heavyjeffd Godless Heathen™

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    Mordo: You'll have to let me check out your bike when you get it. :)
    #6
  7. Dr. Mordo

    Dr. Mordo Adventurer

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    I already have it, it just isn't running right. My bike is a 1996 Triumph Tiger. It has been dead for about three years and passed around as various owners tried to figure out what was wrong with it. I fixed the big problem (sprag clutch), but now am dealing with 3 years of carb buildup. I cleaned them and rebuilt them but can't quite get them tuned right.

    Everytime I go in there the bike I drool over is the Triumph Scrambler. They had two last week and both were sold awaiting pickup. The next bike I own will be a Scrambler.
    #7
  8. TexasPrairieRider

    TexasPrairieRider Texan

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    Some times the needeles and seats well be differant between the carbs for emmissions purposes. I had an FJ Yamaha that had a differant needle in one of the carbs to get it by the emmisions when idling, when it was installed in another carb it ran like poop not the stink I was use to. Jets too!. The POs could have mixed and matched them into the wrong carb. :huh
    #8
  9. Dr. Mordo

    Dr. Mordo Adventurer

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    That is interesting. I ordered new needle and seat assemblies for all the carbs, and they were the exact same part number and there was no description saying that one was specific to a certain carb.

    I'll have to do some research.

    Thanks for the help everybody!
    #9
  10. StormTrooper

    StormTrooper Go now.

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    I Just had the 12k service done on my GSA at Alamo. the guys were very professional and did a solid job. Kermit (I believe that is his name) the owner has more engine experience in his right hand than I do in my entire body! Very Knowledgeable.

    I have tried to deal with Lonestar several times since I live in Austin but when I get told there in a month long waiting list for a three hour job... sorry I am not waiting that long. They might be a bit better but not three weeks later. Rumor has it that they are going to be building a bigger location with more than three service bays. They need it to match their sales staff, which is a solid crew.
    #10
  11. Dr. Mordo

    Dr. Mordo Adventurer

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    A MONTH. I didn't realize it was so long. I haven't called them yet, because I'm gonna put a chain on it before I take it in so maybe they won't try to sell me one.
    #11
  12. Radar Rider

    Radar Rider Been here awhile

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    Lonestar is pretty highly regarded around here. However since I ride a Duc I have zero interaction with their service dept. Everything else totally topnotch and great people.
    #12
  13. slowGEEZR

    slowGEEZR Been here awhile

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    My Alamo story… I had my bike (GS1200) serviced at Alamo BMW. Later, about a hundred miles into a ride, I noticed one of the valve cover bolts was about an eighth of an inch out. I stopped the bike and tightened it and checked the other bolts. Turns out, all of the bolts on that valve cover were very loose, like they had been only hand tightened! The other side was fine. Apparently, they neglected to tighten the bolts after checking the valves.
    My Lone Star story…Since I didn’t want any more dealings with Alamo, I ordered new tires through Lone Star. At the time I still lived in San Antonio. They called me after the tires came in and said bring the bike in. I dropped it off and they said they would call me when done. I get a call three hours later that they had received the wrong size tire. So, reordered. I would have thought they would have verified the tires.
    Probably both places are ok, neither were stellar for me on these occasions. Now that I live in Round Rock, I will work with Lone Star again for service.
    #13
  14. ghostrider1964

    ghostrider1964 Edumacated Red Neck

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    I bought my bike from Lone Star and have been very happy with th detail of their service...drawback they have a 2 to 3 week wait during summer...usually tapers off in the fall... I ran into 2 Tiger riders at Lone star in July and noticed they had bought their bikes in Waco. Being from near there I inquired why they did not like the dealer there. Both were angry with the servce after the sale and said they would drive 100+ for better service...I know several riders that get their srvice there and never heard a complaint other than the wait..........:norton
    #14
  15. Oddfellow

    Oddfellow Beasty Rider

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    Lone Star is top notch. I have been dealing with them through 3 locations now. They have had the same head mechanic (Mike). The wait is a bitch but there that busy cause they're that good.
    #15
  16. Dr. Mordo

    Dr. Mordo Adventurer

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    Thanks for all the responses. Y'all talked me into it: I made an appt at Lone Star.
    #16
  17. JimNtexas

    JimNtexas Been here awhile

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    I stopped by Lone Star briefly for the first time just the other day. The folks there were really nice, and unlike the sales staff at the local Japanese dealers, they were old enough to vote also.

    I was really impressed that every new bike had the 'out the door' price clearly marked on it. :clap

    They had a 1200GS 'low' model that was really sweet.
    #17
  18. Noonen

    Noonen Adventurer

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    Just had a bad experience at Alamo myself:

    So, I recently got back from taking my new BMW down to Alamo for my 'included' run-in service, and here is my story.

    I had decided a few months ago I wanted to see if I could find a good deal on a BMW r1xxxgs. I was mostly interested in 2002-ish r1150gs Adventures, or 2008+ r1200gs (either adventure or not). After shopping around a bit, and checking out a few, I was getting disheartened by the overall condition of the ones that were good 'deals' (i.e. priced aggressively), or the miles, and basically came to the conclusion that they do NOT depreciate very favorably for used purchase unless you luck into a cupcake. I did see a few of those out there, but I kept missing them. I decided that I would consider a new 2012 since BMW was offering a $1000 dealer rebate on their remaining '12s. I wasn't sure I'd find one that I liked, but figured I'd look.

    In negotiating to purchase the r1200gs I had found a few dealers in snow-belt states closing out their 2012's. I was particularly interested in the 'Rallye' model, and focused on those. I found a few likely candidates in Ohio, New Hampshire, Arizona and New Mexico. I also found one at Alamo BMW in San Antonio, but they weren't advertising a discount at all beyond the $1000 rebate. I sent emails/left messages at each of the dealers and started contacting all of them. I confirmed the prices, got my financing together, and generally lined things up to purchase. At that point I contacted Alamo to confirm they still had the Rallye, and they did. I sent them my list of 'comps' and asked if they could match the cheapest since I'd prefer to buy local-ish. The salesman - Jim - said they couldn't, BUT he did offer a small discount putting them in the ballpark, and said they'd include the run-in service. My research online suggested that prices for the run-in service varied between $170-300, so that and not having to fly/ride a bike back from some far-off locale sealed the deal. We made the appointment and I picked up the bike on December 29th. I paid a price that I was very comfortable with given the prices I was seeing '08+ r1200gs's sell for online.

    It had 0 miles when I got it, and the break in service is supposed to be performed at 600-ish. I scheduled the service for this weekend figuring that'd be about the time I should hit 600 miles. I went a bit long, 750 miles by the time I got to Alamo this morning. The ride down there was great, a few tight radius twisties, and many really good sweepers lie on the 620/71/12/32/473/474 route that I took between here and there. It was a bit chilly traveling thru the hill country at 8:00am, but was at least above freezing, and I am used to commuting in the cold. I got there promptly at 10:00 for my appointment and asked if they had a demo I could run down to Rudy's (3-4 miles round trip) for Tacos, and they didn't :( so I just camped out in the waiting area watching SpeedTV. It took them about an hour to get to my bike (10:00 appt), but they still finished not long after 12:00 - maybe 12:30 or so. That is when things went wrong. They presented me an invoice for $280.58. The invoice also was for two hours labor... they must have rounded up?

    I said - "Hey, Jim said the initial service is included!" They said "No problem, let us go check your file" - they checked the file and there was no documentation that the service was included. They showed me that I had signed off on their 'we owe' accessory form as nothing being owed(I thought it was for accessories), so they said 'Pay up sucka!" I should have made sure I got good documentation of the free service, a coupon or something…

    After speaking with both owners (Kermit and Suzanne) - they refused to waive the charges and I refused to pay, so I called the Sheriff to take a report. Alamo offered to split the cost of the service with me, and the Sheriff said I was welcome to leave, but couldn't take the bike unless I came to terms with the shop. The Sheriff documented that they had offered to reduce the service charge to $140.29, so I paid the $140.29 and got out of there asap (at around 2:00). Sheriff said I am welcome to take it up in civil/small claims. I already filed with the BBB and will contact my card to see if they can initiate a dispute on Tuesday - I just have to make sure they won't lien the bike, hopefully the credit card people can hash it out.

    The ride home was awesome, weather was in the high 50's low 60's the whole way, the curves were even better without the fog of the morning, and I was able to get my average mpg up to 44.3 and my average speed up a few mph as well :evil

    Lesson learned - no matter how excited to take delivery when buying a new bike, make sure EVERYTHING included in the deal IN WRITING - especially with Alamo BMW/Triumph. BTW - they still owe me a key since one of the two keys they gave me was split at the keyring loop - I don't expect to receive it now, because nothing was in writing... I am glad Lone Star is local to me for the future.

    BTW - I LOVE the bike, so even though I will gladly avoid Alamo at all costs from here on out, I couldn't be happier with my Rallye :thumb
    #18
  19. Meriden

    Meriden Yea whatever

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    I pass three closer Motorrad dealers to go to Lone Star.

    m
    #19
  20. Lobby

    Lobby Viel Spass, Vato!

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    Was Jim involved in the discussions when you had your bike there for service? Did he not remember your deal?

    :scratch
    #20