I made 2 orders through them on the same day, about 5 products totaling over $300 for Christmas gifts. A week later they sent an email that said "the 'item' will ship in 4 or 5 days. Then a couple of days later, another email said, "the item (they don't name the item) is on back order until 12-24-10. They asked if I still wanted "the item". I replied and asked them what item was on back order and why did they charge my credit. card for both orders if they didn't know if I still wanted it. I also asked them when the other items would be shipped. That was 2 days ago and they still haven't replied. I can see they are no Rocky Mtn MC, but are they a good company? Has anyone ordered from them before and were you happy to deal with them? I was real glad to find them; but so far I'm a little disappointed. Thanks in advance.