Anyone bought from KTM Cycle Hutt?

Discussion in 'Crazy-Awesome almost Dakar racers (950/990cc)' started by Max49, Dec 3, 2010.

  1. Gila Monster

    Gila Monster Carnivore

    Joined:
    Oct 7, 2009
    Oddometer:
    117
    Location:
    Northern Arizona
    I've had great service from KTM hutt and prefer to order from them. It is great to talk to people who actually ride the bikes and have some first hand knowledge. But.... I ALWAYS call in my order to be sure that they have what I'm looking for in stock and to be sure shipping info etc. is correct. It seems like no matter what company I deal with for online ordering I find about 1/3 of orders get screwed up in some way. I learned in grad school that you have to TALK to people to be sure you are getting what you want and even then you better ask 3 different ways.
    #21
  2. Velvet

    Velvet El lobo solitario

    Joined:
    Nov 14, 2010
    Oddometer:
    289
    Location:
    White Signal, NM.
    I bought a 2009 KTM RC8 demo bike from them this past August and it was a straight forward deal with no salesman games and they shipped the bike to my door via Con-Way Freight without any hassles.

    I have ordered quite a few parts and accessories in the mean time. They have backordered a couple of items but never charged me until the parts were available. I will definitely order from them in the future if the need arises.
    #22
  3. Hair

    Hair Outside the boxer

    Joined:
    Dec 18, 2003
    Oddometer:
    14,244
    Location:
    Northern New Mexico
    Being from North Dakota I would try to use them all the time.

    After having put up with Jesus quotes, And swapped parts. They sent me some plastic from an MX bike. I ordered EXC. Then they tried to tell me that I could no longer get the EXC graphics. I decided to drop them.
    I still use their fiche all the time, I will never order from them again.

    Also they got in some trouble with KTMUSA for trying to register domain names for bikes that KTM wanted to produce.


    There are just to many good dealers out there who want to earn my business.
    #23
  4. maloryII

    maloryII more north, more wet

    Joined:
    Mar 13, 2008
    Oddometer:
    3,688
    Location:
    Tacoma, WA
    Never noticed that shit.

    They won't be getting any of my business now.

    I don't need my KTM parts with a side of Jesus. :bluduh
    #24
  5. advjackass

    advjackass orange crusher

    Joined:
    Aug 30, 2005
    Oddometer:
    928
    Location:
    wilson, wy.
    +1 great luck with them but i always call.
    #25
  6. BarkSlayer

    BarkSlayer Been here awhile

    Joined:
    Jan 6, 2006
    Oddometer:
    338
    Location:
    Northwest Ohio
    I'd contact Wheelsports KTM/Husaberg in Reynoldsburg, OH. Wally Wilson has been a KTM V-twin dealer from day one and has all of the factory training, special tools and specialized experience you need to service the LC8. He sells a bunch of them, too. Here's his link: http://www.ktmwheelsports.com/
    #26
  7. Dirt Gun

    Dirt Gun Adventurer

    Joined:
    Sep 23, 2009
    Oddometer:
    25
    Location:
    Lake Tahoe
    Ya I noticed that religious shit on there and that was that. unless the religion is ROOST "its all just fortune cookies to me" (The messengers) a good movie
    #27
  8. Tripndrag

    Tripndrag Tripndrag

    Joined:
    Oct 28, 2007
    Oddometer:
    76
    Always have had great luck with them. My wife always loads me up at Christmas with stuff from there and she has never had trouble either. Even had KTM wrapping paper one year on my presents. Not sure if that was from them or not but it was pretty cool.

    I also saw their advertising all over stunt rider TV show on Speed Vision and they showed some employees and their shop. The stunt riders were at an event/parade and stuff. They seem to support a lot of stuff I like, seemed like fun people on the show.
    #28
  9. HickOnACrick

    HickOnACrick Groovinator

    Joined:
    Dec 5, 2007
    Oddometer:
    2,505
    Location:
    Utarded in Lubbuttock
    Seems to be a regional issue. For those in the Rockies and Southwest, looks like Rocky Mountain ATV is now carrying OEM KTM parts:

    http://www.rockymountainatvmc.com/oemselect/make/KTM.3

    Maybe they were doing it all along, but I never noticed it before. $7 shipping for orders under $100, and free shipping above $100. Even in Texas they have orders to me within a week.

    I finally received my order from the Hutt after 3 emails, a phone call, generous shipping charges, and 3 weeks of waiting...still have items on backorder, though. Last time I give them my money, but maybe they are better when you live in the North US.
    #29
  10. Denalidirt

    Denalidirt High Plains Drifter

    Joined:
    Jul 25, 2006
    Oddometer:
    945
    Location:
    Denali, Ak.
    I placed an order from them 2 weeks ago and still nothing. No order confirm no bo info nada. thinking there is a better choice.
    #30
  11. modeselector

    modeselector Common as muck

    Joined:
    Jul 2, 2009
    Oddometer:
    624
    Location:
    Washington USA
    Friendly staff who know KTM's and how to read a microfiche - 6+ years ordering from KTM CYCLEHUT and highly recommend. :thumb
    #31
  12. Treewakr

    Treewakr throttle junkie

    Joined:
    Aug 20, 2007
    Oddometer:
    33
    Location:
    land of cheese,trees, and 2nd gear singletrack
    I'm currently having issues with CycleHutt. Have two different orders with them on backorder since Sept. I'll be cancelling my orders.

    There is a history of problems with them over the past year. You can check it out over on KTMtalk.
    #32
  13. horizon seeker

    horizon seeker Adventurer

    Joined:
    Oct 30, 2006
    Oddometer:
    36
    Location:
    Horizon City, TX
    Waited almost 3 months for an order. Called them and told them to ship what they had and cancel the rest. Called around and finally found the parts I needed. Got everything in less than a week except the ones from KTM cycle hut. Took over two weeks and shipped in three different packages ( every thing could have fit in one ) and I paid all the extra freight. Trust me when I say that this will not happen again.
    #33
  14. modeselector

    modeselector Common as muck

    Joined:
    Jul 2, 2009
    Oddometer:
    624
    Location:
    Washington USA
    #34
  15. Andrejs2112

    Andrejs2112 ihatecars

    Joined:
    Dec 17, 2006
    Oddometer:
    677
    Location:
    Harbor Springs, Michigan
    KTM cycle hutt SUCKS!!!!! ALWAYS a backorder. Terrible customer service. I wouldn't order a single washer from them...even if they had one to sell me. There, I feel better now.
    #35
  16. sven520

    sven520 Adventurer

    Joined:
    Oct 9, 2005
    Oddometer:
    94
    I have been dealing with Cycle Hutt about 10 years. Never had any problems. If you are having an issue with them call and talk to Tami or Justin they will work it out.
    #36
  17. big-t

    big-t Been here awhile

    Joined:
    Oct 11, 2004
    Oddometer:
    492
    Location:
    left corner of VA
    Just checked on my order placed on 11-7-11.Probably won't see it before the 1st of Dec.They are saying KTM is backed up and not getting product shipped in a timely manner.

    Supposedly KTM will be working thru the Thanksgiving weekend and hope to be caught up by the 1st of Dec....:ddog
    #37
  18. Barman

    Barman Way Offline

    Joined:
    Apr 16, 2011
    Oddometer:
    1,166
    Location:
    Saratoga Springs, NY
    I ordered an injector and related parts FOUR frickin' months ago from them and the delivery date just keeps getting pushed back every time I inquire.

    During this "experience" my compadres have ordered the same parts from Munn and have received them in a timely manner.

    I hope they've spent my hard earned cash wisely....:lol3
    #38
  19. Goss

    Goss LC8 Adventurer

    Joined:
    Sep 9, 2002
    Oddometer:
    1,386
    Location:
    North Texas
    I have used them for many years and a recent order from last month has been on the back order list still.

    I did get a quick response from them when I emailed about an ETA on the order. But it still has not shown up.

    I also use Hole Shot KTM and KTM Twins. I like to share. The Hutt better get it together.
    #39
  20. skopiec

    skopiec Adventurer

    Joined:
    Nov 18, 2009
    Oddometer:
    68
    Location:
    Tucson, AZ
    Nice enough guys when you get them on the phone, but terrible when it comes to actually getting your stuff!

    Bought my son a new jersey / pants last May. Jersey came in a bout a week, but the pants took almost 3 months. Unfortunately, they didn't fit, so we returned for a different size. After waiting another few weeks, we called for a refund, which itself took almost a month to process....all told this whole transaction has taken almost 5 months! Funny how they can get around to charging my CC quickly!

    Shocking contrast to RMATV where I usually get my stuff in 2 days - without extra shipping costs. Never again.
    #40