Anyone bought from KTM Cycle Hutt?

Discussion in 'Crazy-Awesome almost Dakar racers (950/990cc)' started by Max49, Dec 3, 2010.

  1. boardrider247

    boardrider247 Weekend Anarchist

    Joined:
    Aug 24, 2008
    Oddometer:
    761
    Location:
    Forest Lake, mn
    Here is my story in a nutshell

    Place order 5/5 some of it is plastic. I know it will be special order.
    6/5 I send email asking whats up. I am told my parts were on backorder and I will see them "next week"
    6/18 again I send a email asking where my parts are
    6/19 response saying blah blah blah "should be shipped in 1 to 2 weeks"
    7/12 again ask where my parts are
    7/18 I ask when I can expect to see my parts
    7/19 told my parts are still at drop shipper and my order will get put on the "priority list" to get pushed through
    8/12 again where are my parts email sent
    8/17 again nastier where are my parts email, I ask for a refund
    8/20 response telling me they won't issue a refund on special order parts

    So this morning I send another email asking where my parts are. They finally admit that my order was lost and offer to issue a refund or re-order the parts. I tell them I want a refund.

    Then they send me this email

    "Your order is canceled.

    If you need assistance with your refund, please contact your credit card company because we are no longer issuing refunds for orders in our old system.

    We apologize for any inconvenience.

    Thank you,
    Customer Service
    CYCLEHUTT Sturgis"

    I send a response telling them no way. I want a refund from them I don't want to deal with the credit card company.
    Just now I get this

    "Your order is canceled.

    If you need assistance with your refund, please contact your credit card company because we are no longer issuing refunds for orders in our old system.

    We apologize for any inconvenience.

    Thank you,
    Customer Service
    CYCLEHUTT Sturgis"


    Basically they are telling me to get bent.
    I paid via paypal. So I have setup a claim with them. But I don't have much hope.

    PLEASE NO ONE PLACE A ORDER WITH THIS COMPANY EVER AGAIN.

    As far as I'm concerned they stole my money.
    #81
  2. boardrider247

    boardrider247 Weekend Anarchist

    Joined:
    Aug 24, 2008
    Oddometer:
    761
    Location:
    Forest Lake, mn
    Oh and I will be bumping this thread periodically with updates as to how they respond.
    If nothing else it will help warn others off of them.
    #82
  3. boardrider247

    boardrider247 Weekend Anarchist

    Joined:
    Aug 24, 2008
    Oddometer:
    761
    Location:
    Forest Lake, mn
    Paypal says my case doesn't qualify for their resolution system.

    This morning I filed a claim with the BBB, let's see if it goes anywhere.
    #83
  4. xcflyn

    xcflyn Long timer

    Joined:
    Mar 20, 2010
    Oddometer:
    1,156
    Location:
    Rocky Mountains
    Maybe a the head ass clown should get a link to this thread sent to him. All though he or she is probably sitting on the beach on the Bahamas' spending the money they screw people out of :jkam
    #84
  5. adventure95004

    adventure95004 Adventurer

    Joined:
    Mar 25, 2007
    Oddometer:
    87
    Location:
    The sand box
    Always have had good service from them, but I have always called in my order. Shipping times were always fairly accurate.






    Sent from my EVO using Tapatalk 2
    #85
  6. KTMforget

    KTMforget Been here awhile

    Joined:
    Oct 29, 2003
    Oddometer:
    884
    Location:
    Sandpoint, ID
    I too had a bad experience with this company. Six weeks later, no communication, contacted them multiple times, same old things - delays with drop ship company, product is backordered, etc. Very poor business practices to say the least.

    I called to cancel the order, then received an email a week later saying my order would ship the next week - REALLY?

    Will never do business with them again. That is for sure.

    Companies like this make us look REALLY good without trying.
    #86
  7. booger1

    booger1 Been here awhile

    Joined:
    Mar 10, 2010
    Oddometer:
    975
    Location:
    Arizona
    I've ordered from them before, seemed like it took awhile but still got my stuff. However post like this always change peoples minds. I don't think I'll order from them again.
    TAKE THAT CYCLEHUTT FOR SCREWIN WITH ADV PEEPS.
    #87
  8. Hipster

    Hipster Long timer

    Joined:
    Aug 31, 2004
    Oddometer:
    1,820
    Location:
    Mpls, Mn.
    KTM must have dropped Cycle Hutt as a dealer, this past June they didn't have any new KTM's on their showroom floor.
    #88
  9. boardrider247

    boardrider247 Weekend Anarchist

    Joined:
    Aug 24, 2008
    Oddometer:
    761
    Location:
    Forest Lake, mn
    Cycle hutt finally responded to my BBB complaint. Here is a copy of their response.

    "I am very sorry for the inconvenience this has caused you. Unfortunately, we had a complete system crash on 10/15/12 and lost all of our information. We are only able to see orders from 10/16/12 and on. When the system crashed we lost all of the information for every order ever placed in the system as well as all of the customers and there contact information.

    Because of this I am unable to look up your order. Unfortunately we are unable to see what orders have shipped and what have not. We are advising all customer who have placed an order before 10/15/12 to contact their credit card company and file a charge back or to request their money back through PayPal. Every chargeback filed is being automatically approved as long as the charge was before 10/15/12.

    Once again I am greatly sorry for the inconvenience this has caused you. If you have any problems, questions or concerns. Please feel free to contact me directly at 605-561-4888 ext 16. I would be more than happy to assist you any way I can."

    I will simply say this for now. This is a lie. I have a email from them dated 10/12/12 stating that their system had crashed and they were unable to issue a refund. Unless they are able to predict the future they are trying to blow smoke.

    I did send a paypal request for funds and noted it was for a refund of this order. If they don't send the money back by the end of the day tomorrow I will give them a call before pushing farther with the BBB claim.
    #89
  10. thorinoakenshield

    thorinoakenshield ya mo be there

    Joined:
    Dec 22, 2011
    Oddometer:
    449
    Location:
    my $0.02:
    munn racing is awesome.
    i just ordered a part and it was in stock :clap and shipped the same day :clap.
    Two-day shipping 'cause I'm in a HURRY!!
    just call them to order.
    #90
  11. crudmop

    crudmop eTard

    Joined:
    Sep 10, 2008
    Oddometer:
    227
    Location:
    NY
    I've had the same experience as others with Hutt - ordered a few items, no word, no parts, called a few times after a week to find out stuff was back ordered. I don't mind that parts might take time to come in, but damn, you could drop an email and let me know. One month goes by, no parts, I even forget I ordered stuff - call them back, back ordered, can't say when the parts will be in and can't promise they'll keep me posted. Done.

    Ordered same parts from Munn, here in 3 days. I have since ordered probably 10 times from Munn, stuff always comes fast and if anything is back ordered I get an email and a call following up. Can't beat those guys.
    #91
  12. go2cnavy

    go2cnavy Dont Worry Be Brappy

    Joined:
    Apr 2, 2009
    Oddometer:
    574
    Location:
    Newport, RI
    The story is the same as previous posts. Instead of issuing a hefty refund, they charged my card again. I called back only to have it happen again. Finally had to call my bank and they put the money back in my account. Thank goodness my bank (USAA) was awesome or I'd have been out nearly $1000.
    #92
  13. Cdaledude

    Cdaledude Long timer

    Joined:
    Jul 20, 2006
    Oddometer:
    1,150
    Location:
    Rhinebeck, NY
    I have my Auto and one bike through USAA, I was thinking of switching my bank over to them, this is good to hear about them.
    #93
  14. go2cnavy

    go2cnavy Dont Worry Be Brappy

    Joined:
    Apr 2, 2009
    Oddometer:
    574
    Location:
    Newport, RI
    I have everything through USAA except moto coverage. Bank, CCs, Mortgage, Life Ins, Auto Ins, etc. I guess you could say I'm non diversified :lol3
    #94
  15. ShadySmurf

    ShadySmurf Does Own Stunts

    Joined:
    Aug 26, 2010
    Oddometer:
    540
    Location:
    Labama
    I remember seeing this post awhile ago, but like the dumbass I am, didn't pay attention to it. I ordered some parts about 40 days ago, no response, or confirmation of the order from them, aside from the charge to my account. Called them and they said due to a server crash they lost all the information..even though the crash happened 2 weeks after my order. Anyway, they wouldn't refund the charge, had to call USAA and start a dispute.

    I understand server crashes, but that happened 2 weeks after the order was placed with no correspondence. Coupled with reviews from other people on this and other sites, personally my business will go elsewhere.
    #95
  16. go2cnavy

    go2cnavy Dont Worry Be Brappy

    Joined:
    Apr 2, 2009
    Oddometer:
    574
    Location:
    Newport, RI
    Don't feel bad I did he same thing. I had to learn the hard way.
    #96
  17. boardrider247

    boardrider247 Weekend Anarchist

    Joined:
    Aug 24, 2008
    Oddometer:
    761
    Location:
    Forest Lake, mn
    After sending them a payment request through paypal noting it was for a refund of my order, they finally decided to refund my money. 6 months after my initial order.

    So long story short don't ever order anything from this dump.
    #97
  18. akarob

    akarob Green Cantern

    Joined:
    Apr 8, 2009
    Oddometer:
    7,980
    Location:
    Skuncasville, CT
    I swear I responded to this thread already, but I can't seem to find my rant.

    Anyway, I just want to be sure that I'm counted in the people saying Cycle Hutt can kiss my ass. Fuck those thieving motherfuckers to the lowest level of hell. They wont be around for long, until then, stay far away.
    #98
  19. Capt. REDBEARD

    Capt. REDBEARD TWECO

    Joined:
    Oct 29, 2008
    Oddometer:
    1,135
    Location:
    buzzards bay
    wow.
    bullet dodged.

    I ordered parts. shit got held up because of b.s. - i told them to send it now. I had to do that thrice in as many days but it got sent - all of it.

    that was this past summer.
    #99
  20. go2cnavy

    go2cnavy Dont Worry Be Brappy

    Joined:
    Apr 2, 2009
    Oddometer:
    574
    Location:
    Newport, RI
    Already replied, but bump to top to prevent anyone else from getting the Cycle Hutt shaft with no lube.