Anyone ever bought from FC-moto in Germany?

Discussion in 'Equipment' started by swimmer, Jan 15, 2010.

  1. clintnz

    clintnz Trans-Global Chook Chaser

    Joined:
    May 17, 2004
    Oddometer:
    3,625
    Location:
    Rotoiti, New Zealand
    I bought an Airoh S4 helmet off them a few months back - took about 3 weeks to get to NZ, sharp price & cheap shipping, I'd deal with them again.

    Cheers
    Clint
    #21
  2. Backonthebike

    Backonthebike Giddy up

    Joined:
    Jan 13, 2010
    Oddometer:
    675
    Location:
    Adelaide, South Australia
    I ordered and paid for my Rev'it Jacket on 27 September. It arrived in Adelaide today, as described and well packaged.
    I'm 2 from 2 with this mob now.
    #22
  3. Jud

    Jud Long timer

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    Dec 22, 2007
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    Location:
    N.E. Ga. USA
    Wife ordered some Daytona boots from them,,,,,,, good service and the best price we could find on those exspensive azzz boots.
    #23
  4. Backonthebike

    Backonthebike Giddy up

    Joined:
    Jan 13, 2010
    Oddometer:
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    Location:
    Adelaide, South Australia
    I'm setting myself up to be the ADV Guinea Pig here.
    My Rev'it jacket arrived after 3 weeks, perfect condition but marginally too small for me.
    I've sold it on the Aussie Fleamarket tonight, so I'm ordering a larger one.
    Will keep you posted.
    #24
  5. swimmer

    swimmer armchair asshole

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    Location:
    tucson, AZ, It's a dry hate.
    If you wanted to be the real guinea pig you would have tried to exchange it through fc-moto and let us know how that went.:rofl
    #25
  6. Backonthebike

    Backonthebike Giddy up

    Joined:
    Jan 13, 2010
    Oddometer:
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    Location:
    Adelaide, South Australia
    Fortunately for me Rev'it is a relatively rare brand in Australia, so when I listed it on our Fleamarket yesterday morning, I had 6 offers by the close of work, and I got back exactly what I paid for it. SIgnificantly less hassle, and someone else down here gets to enjoy a great jacket.
    Also, I'm adventurous but not insane......it never occurred to me to attempt to return it for credit on a new one. I know my limitations.
    Cheers
    Tim
    #26
  7. swimmer

    swimmer armchair asshole

    Joined:
    Oct 9, 2007
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    Location:
    tucson, AZ, It's a dry hate.
    :rofl

    Well I may go where no man has gone before if my jacket doesn't fit when it shows up.
    #27
  8. Backonthebike

    Backonthebike Giddy up

    Joined:
    Jan 13, 2010
    Oddometer:
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    Adelaide, South Australia
    Or in the words of L.E.G. Oates, a member of Scott's Antarctic Expedition, prior to leaving the shelter of the tent to go to his death " I am just going outside and may be some time."

    However, from the same expedition, you might take strength from;
    "To strive, to seek, to find, and not to yield." [Carved on the cross on Observation Hill to memorialize Scott's polar party. From Alfred Lord Tennyson's Ulysses.]

    Gee, we're real advernturers, aren't we?
    #28
  9. swimmer

    swimmer armchair asshole

    Joined:
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    Location:
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    The jacket I ordered arrived a few days ago. It took a long time to get here. The 1st reason was that the pants I ordered with it were not in stock and that the manufacture could not deliver any until early November. They never told me that but once I found out (2 weeks later) I told them to just ship the jacket. They did ship the jacket promptly but it sat with DHL in Germany for about 2 weeks before it make the trek across the pond and then it took about another 7 days for it to arrive. Without the delay with DHL and the pants the order would have arrived pretty quick. I think the DHL delay is pretty standard. I would order from them again but make sure what I wanted was in stock or quickly available from the manufacture. Good place to get something if what you are looking for is not available in the US.
    #29
  10. MaxF

    MaxF Zee German

    Joined:
    Oct 10, 2006
    Oddometer:
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    Location:
    Urope
    I have ordered from them locally and can't really confirm the previous positive reviews.

    Overall my orders took very long to be processed and their prices are not all that great. They also messed up one order and it was a real hassle getting everything straightened out. Not very responsive to emails. Haven't ordered from them since and honestly haven't looked back...
    #30
  11. Backonthebike

    Backonthebike Giddy up

    Joined:
    Jan 13, 2010
    Oddometer:
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    Location:
    Adelaide, South Australia
    Well, it's November 16th and the second jacket has arrived here in Adelaide South Australia. Call it a fortnight. Correct size, properly packaged.
    Half what it would have cost me in a shop Down Under.
    That's three purchases from this crowd that have gone without a hitch.
    That's all I have to say about that.

    PS, I sold an XL (which was a bit small), ordered an XXL just to be sure and now think it might be a bit LARGE; remember Goldilocks and the Three Bears?. I'm not sure I'm up for another attempt.
    #31
  12. gunga

    gunga n00b

    Joined:
    Feb 23, 2012
    Oddometer:
    1
    All i can add to Backonthebike's post is be prepared for a very long delivery time.

    I ordered from FC-Moto and though they say they are using DHL, DHL have informed me they actually use Deutsche Post and have told me it could take between three weeks and seven weeks for a parcel to arrive from Germany to Adelaide Australia.

    Three weeks have passed, so guess the three weeks was optimistic.

    Hopefully i get the correct size and don't have to experience the three time lucky scenario that Backon has endured.
    #32
  13. Tnfan

    Tnfan Adventurer

    Joined:
    Oct 17, 2009
    Oddometer:
    15
    Location:
    Middle Ga
    I tried ordering a Rev'it Jacket from them lately (last 2 weeks) and e-mailed them as to availability which they said they had in stock only to find out a couple of days later they did not have any. Hopefully my credit card is refunded with no hassles; not the best option for orders from the states but maybe the only option. At this time I would order from them again; maybe.
    #33
  14. gecko164

    gecko164 n00b

    Joined:
    Jul 30, 2010
    Oddometer:
    2
    I ordered a Vemar Helmet and a Held Jacket a month ago ...... still waiting ..... apparently not in stock ..... I am not even sure if the helmet is the market yet as no other website has that model.... I might cancel the Helmet and just ask them to ship the Jacket .....
    #34
  15. rockydog

    rockydog just a guy

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    Feb 11, 2007
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    okieland
    don't know if biker-land de carries what you need but I have had excellent all around results with them. Have no experience with fc
    #35
  16. anthem

    anthem Adventurer

    Joined:
    Dec 23, 2011
    Oddometer:
    28
    I ordered two items and when nothing was shipped with no status - finally cancelled after 4 weeks. . . So yes, I don't think they have anything remotely close in inventory of what they have online and they are notoriously difficult to get an actual accurate response to.

    I have had great experience with Mario @ bikerland-de. Very responsive, ships quickly and helpful. .
    #36
  17. stilldointime

    stilldointime Fast and Loose

    Joined:
    Aug 19, 2007
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    Location:
    Norf Cack-a-lacky
    I attempted to order a helmet. Waited about 6 weeks. As others have said - they ship VIA German post office and NOT DHL. Tracking number went to the "export" point in Germany and nothing....... I never received the order and had to fight with them to get a refund. I had to file a compliant with VISA to get my money returned. Despite what FC-moto said...over a year later, I've never got the product, so if it actually shipped...who knows where it is at!! I would never suggest to anyone to use this company. Spend another $ or two and save yourself a lot of ass pain and actually get the product.
    #37
  18. painkilla

    painkilla MeTaL HeD

    Joined:
    Feb 25, 2006
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    Location:
    in front of you
    purchased the rev'it rogue jacket , arrived 10 days later , no problems.
    #38
  19. AceRider01

    AceRider01 Fully Loaded

    Joined:
    Oct 28, 2008
    Oddometer:
    653
    Location:
    Brisbane Australia
    from my own experiences and what i can gather from my searches - this summerise FC Moto:

    1) most staff speak english - if there's a serious issue - call them;

    2) unless item of your order is in stock, expect long delay. I think they must order from the suppliers only when sufficient quantity are needed

    3) no online display of stock status, and email response are slow, inaccurate and generally frustrating

    4) Your credit card is "authorised" for the amount of the order but the authorisation goes away within 7 days if they dont ship and you wont be charged until the order is ready to ship - this can be months.

    5) Shipping is by German Post, although i see UPS courier is now an option at not too outrageous price.

    6) they are the cheapest if you dont mind waiting (potentially for a long time);

    7) Bikerland seem to have better customer services but their price & shipping is higher in most cases AND their range is narrower.
    #39
  20. LoneStar

    LoneStar WhoopDeDoofus

    Joined:
    Dec 8, 2006
    Oddometer:
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    Location:
    Texas Hill Country, Zip Code EIEIO
    Tried twice to order a helmet from them. Ordered through the website and received an email(s) saying they had the order and were processing it, yada yada, 3 weeks later nothing received and no emails or updates. Wait another week and then email them asking about status to which I received a reply another week later that the helmet size was not in stock and they had cancelled the order. No notification or anything.

    I went back online and the website still showed the helmet in various colors as being available in my size, so I decided to email them and ask which colors actually were in stock before going thru the same process again. They never responded to any emails so I finally gave up on dealing with them. Seems to be a hit or miss proposition :deal
    #40