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Discussion in 'Vendors' started by sherco, Sep 27, 2012.
If you don't like capitalism you should probably post about that in JM, not here
Interestingly I ordered an Airhawk from this vendor and it came in printed box that cast some doubt as to whether the neoprene version I paid up for was inside or the lower quality version; confusion caused by the manufacturer not the retailer but interesting all the same and I digress. Having lost a small fortune running an Internet retailer - we sold high-end children's clothing - I can certainly see both sides of the argument here. It's a pain in the ass to go on the Internet, order stuff, have it shipped to you, unpack it, fit it, find out it isn't as expected, contact the seller, re-pack it, goto the shipping place and send it back. As for the seller his margin is being driven down by manufacturers who sell direct as well as potentially dozens of other guys who are seeking to under-cut his price. He has to have some policy otherwise he is out of business; trust me, I know. I will not make any judgments here except to say it all comes down to expectations. There was once a time you could go into a fully stocked store, get some good advice, examine the item, try it on, etc and, for the privilege pay m.s.r.p. some people know what fits, don't need advice, refuse to pay full-price and now we have what we have now which - at least in my experience - are brick and mortar stores with no stock and hit or miss on service. Personally I find I can't win; oftentimes, even when I am willing to pay full boat, I go into a full-price store, get sh-tty service and they still still have to order it for me. I know everyone is going to throw grenades at me for this but it's a monster of our own creation as American consumes. We want it all. We want it cheap. Who can blame us. As much as we may want it the sad truth is you can't have it all. That bring said. Advice to the vendor - as this will cost him thousands if not tens of thousands of dollars - is suck it up. The customer is always right. $60 - or whatever it is - is a rounding error in the annuity value of a loyal customers future purchases. Good will is paid back spades ask ll bean, ect.
If you go to the vendor's website, this is what it says in big red letters...notice the selective retractions below that...this is what is hurting this business, they are not totally straightforward in their presentation, this copied segment alone would drive me elsewhere. I also see both sides of this dispute, but offering one thing in big red letters and then taking part of it back in little black letters is not forthright. Also, if a saddle description says it's lower I think it's reasonable to expect that it is in fact lower...anyway, from the vendors front page...
And then, just try yourself to find the Return Policy, if you go to Help in the upper right of the page there are many topics, but none currently posted that state the policy. Under International Shipping you can find a link that says What Is the Return Policy, here's what you get if you click it...
So the Terms and Conditions is not directly linked on the help page, it is linked under an answer in the wrong category of the Help section (should be under Shipping and Returns, not International). I'm surprised that it's not in Urdu or Cyrillic.
So if you're ordering something from this vendor, you need to do some extraordinary detecting to find the info, all of which belies the bright red letters in plain sight on the front page saying nebulous things like Hassle Free Returns. I have shopped on sites where the restocking fee is clearly stated in plain sight.
Link to Help Page
Here's what it looks like right now...a typical buyer might think, from looking at the Help page, that there was no domestic return policy at all...
just read this thread... how did this ended up????
briefly scanned responses, but didn't see what's got to be the most important factor.
" Did the seat come in exactly as described?"
if seat is indeed a brand new Sargent seat, low version and received in excellent condition. then seat belongs to buyer with no fault to seller.
if seat came in wrong, IE standard height. then seat belongs to seller and should pay for shipping back with no re-stocking charges. unless terms of sale specifically states otherwise.
Well, i just got done with an order from this same place. I have to rate the experience as underwhelming, if not a touch shady.
I wouldn't really have thought much about the fact they marked the items as shipped on the third 3 business day via Amazon. However, the UPS tracking number showed it didn't even get the label created for another 3 days. So why mark it shipped when it's not even got a label--to meet the Amazon metrics?
Then UPS routed the package the most obsene way possible (are they located on the dark side of the moon?) further causing more delays. So, basically 13 days from order to arrival.
Put a fork in me, as I am done--I really doubt I will be a repeat customer.