Bad parts and parts suppliers

Discussion in 'Airheads' started by bushyb, Sep 26, 2012.

  1. bushyb

    bushyb Adventurer

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    I have recently had a bad experience with parts and parts suppliers. Anyone else with a similar experiences? For more than a month a big BMW parts supplier who did not supply all the parts that I ordered and paid for. What can one do about it especially when you are half a world away? <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" /><o:p></o:p>
    #1
  2. daveoneshot

    daveoneshot Been here awhile

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    Call one man : Hans Lowe at Hucky's BMW Parts.
    #2
  3. woodly1069

    woodly1069 Long timer

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    I'll second the Hucky's thought, he has most things right there! You may also try Re-Cycle in Ohio, those guys are top notch in my book!
    #3
  4. disston

    disston ShadeTreeExpert

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    bushyb,

    You don't say where this is you are. It's not in your profile. Is it a secret?

    Have you contacted the people you bought parts from? Have they said parts are back ordered and given you any time frame for their likely delivery?

    Was this supplier a BMW Motorcycle dealer or a known after market BMW parts house?

    When the order was placed were you under the understanding these parts were in stock?

    Your complaint is not unheard of and a lot of parts houses that have otherwise good reputations may on occasion be having problems.

    They should send you the parts or refund your money. What did they say when you contacted them?
    #4
  5. wirewrkr

    wirewrkr the thread-killer

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    More details please, before a business gets it reputation trashed, let's hear the facts, not opinions, on what happened.
    #5
  6. Wirespokes

    Wirespokes Beemerholics Anonymous

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    Emphatically agree!!!

    bushyb - thank you for not giving out the name of the offending party. And do fill out your profile!
    #6
  7. bmwrench

    bmwrench Long timer

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    And make sure you give them a chance to make it right. Go to the top of the chain if neccesary. Imagine (for instance) Bob Henig, Max Stratton, or Ted Porter's reaction to poor customer service from an employee. Heads just might roll.
    #7
  8. georgesgiralt

    georgesgiralt Been here awhile

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    Hello !
    Where I live, the friendly guy next door (quite literally) does all the modern BMW. His wife accepts to order for me the parts to keep my 30 years old machine running. Often she does not get what she ask for. But she keeps asking for them and one day, after month of waiting (yes months !) the part finally hit her counter...
    Bear in mind that some parts are seldom bought so not in stock anywhere and have to come from either a big warehouse in Germany or a contractor factory.... This takes time.
    Phone them and inquire about the status of the back ordered parts. And, depending upon the answer, ask for refund.
    The whole commerce is based upon trust. I trust my friendly part dealer. I know she is trying hard to get me what I need/want. So if she doesn't had what I asked for, I know she will get it one day or call me to say : "nobody has them anymore. What should I do ? Could we find an alternative ?" ....
    Talk to them.
    #8
  9. bushyb

    bushyb Adventurer

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    I do not want to mention the parts supplier, I am in New Zealand and tried ordering the parts here locally and they said they would have to see it they could get the parts for elsewhere. The parts I was looking for were 29 61 31 1 353 684 STOP LIGHT SWITCH and 23 34 21 1 242 791 SET: REPAIR KIT BRAKE MASTER CYLINDER which was for a 1982 R100RS.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" /><o:p></o:p>
    I ordered the parts over the internet from MAXBMW by contacting the internet parts manager via email. The shipping cost were about a third of the actual parts cost. I was happy paying this as they had stock and delivery was quick. On arrival of the parts I noticed there was a rubber O ring missing from the brake master cylinder. See the photo from their website with the missing part and link to the parts on their website http://www.maxbmwmotorcycles.com/fiche/DiagramsMain.aspx?vid=51647&rnd=03252011 <o:p></o:p>
    And my photos http://s801.photobucket.com/albums/yy298/bushyberster/?action=view&current=Oldkit.jpg<o:p></o:p>
    http://s801.photobucket.com/albums/yy298/bushyberster/?action=view&current=MAXBMWphoto.jpg<o:p></o:p>
    http://s801.photobucket.com/albums/yy298/bushyberster/?action=view&current=MAXBMWphoto.jpg#!oZZ5QQcurrentZZhttp%3A%2F%2Fs801.photobucket.com%2Falbums%2Fyy298%2Fbushyberster%2F%3Faction%3Dview%26current%3D2Oldandnewkit-Copy.jpg<o:p></o:p>
    I notified them of the missing part and it’s been to and fro of emails with no result. They have now updated the website with some parts photos and added more photos indicating the size of the O ring etc. The last few emails I have received keeps referring to the parts manager to reply but he does not respond so the problem. <o:p></o:p>
    The last email I received says If I am in a hurry I must return the parts for a refund and I should buy a new complete master cylinder and kit.<o:p></o:p>
    I replaced the master cylinder rubbers only because I was busy replacing the stop switch which has seized from standing in storage and thought it should be a good idea while I was busy with the brakes at the time.<o:p></o:p>
    I have in the meantime replace the kit all I want is the rubber O ring that goes on the top and holds the supply pipe. <o:p></o:p>
    <o:p></o:p>
    #9
  10. ME 109

    ME 109 Long timer

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    I haven't seen that rubber ever in a reco kit.
    Generally, it would last the life and beyond of the master cylinder. (imo)
    I didn't see the pic of the rubber on the website, maybe a direct link would help.
    Basically, if the rubber you're after is shown as 'a part' of 'their' service kit, then they are under obligation to supply it.
    #10
  11. pommie john

    pommie john Long timer

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    If that o ring is all you're missing, I'd be off to the local bearing supplier if you have the size.
    I might cost 50c.
    #11
  12. bushyb

    bushyb Adventurer

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    Tried the local bearing suppier, its a steeped O ring.

    The link I suppied is correct click on brakes, Click on diagram 34_ 0615, then scroll down and look at the kits they supply.
    #12
  13. ME 109

    ME 109 Long timer

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    That o ring (grommet?) would be a shit to find anywhere but a supplier of bmw parts, unless you were in the know.
    It isn't a hugely critical part as it isn't under pressure.
    #13
  14. pommie john

    pommie john Long timer

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    #14
  15. boxerboy81

    boxerboy81 Stay Horizontal

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    23-RS is what we're talkin' about.


    [​IMG]

    23 34 21 1 242 791 SET: REPAIR KIT BRAKE MASTER CYLINDER (from 09/80) 0.07 1 $42.11

    Fits only models 1981-1984 and measures 14.29mm.

    There's always Motobins or Motorworks in the UK. Excellent service and quick post.
    #15
  16. cycleman2

    cycleman2 Been here awhile

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    Seeing as that looks like the piston/plunger, any O ring on there would be needed. Looks like you might have to bite the bullet and order another kit from another source. A friend of mine has had problems with a suppler similar to yours, so I've just been using Motobins in the UK.

    I'd send the kit back for a refund ( if shipping is not too much ) or else just throw the bits into your BMW parts stash, they may come in handy down the road.
    #16
  17. ME 109

    ME 109 Long timer

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    The part Bushyb circled in his picture is the grommet that goes into the top of the master cylinder and accepts the supply pipe from the brake fluid reservoir.
    It's a tight fit to get the hard plastic 'end' of the fluid line back in there.
    Almost the exact same dimensions will need to be obtained if a grommet is found elsewhere, otherwise it will be difficult to fit the pipe, or it will be loose, or the grommet will not grab the hard plastic pipe end and hold it properly.

    It's in Max's kit picture, so...........they should cough up.

    Ready for flack if I'm mistaken about the grommet/o ring.:D
    #17
  18. lphil

    lphil lpihl

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    I have had no issues ordering from motobins and motorworks in the UK the GST /VAT savings usually pays for the post.
    #18
  19. JimX

    JimX .. .

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    ME109 is right....that was never included in a BMW sourced repair kit. It is a listed part on some Ducati models (clutch slave and rear brake m/c), and is also available from Brembo retailers.

    Ducati P/N (includes a elbow fitting with the grommet is 631.4.008.1A
    #19
  20. _cy_

    _cy_ Long timer

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    if you don't want to mention alleged bad supplier... why did you post it on Adv?

    kinda like ... no picture, it didn't happen
    #20