Best SoCal KTM Dealership Service Department?

Discussion in 'West – California, the desert southwest and whatev' started by Zen Slug, Oct 24, 2007.

  1. Zen Slug

    Zen Slug Spineless Adventurer

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    So after my nightmare experience at AV KTM I have vowed never to return. In addition to taking twice as long as they said and sending me away on a bike that was unsafe to ride they also failed to complete two of the outstanding TSB's on my bike.

    Unfortunately that means I have another dealership visit in my near future and I am trying to figure out where to go. I live near Pasadena, but am willing to travel a ways in search of the elusive "good dealership experience."


    Leaning towards Two Brothers Racing at the moment, but open to suggestions! :ear
    #1
  2. scorpion

    scorpion Two arm bandit

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    I was just going to post the same question.
    A new 990 adv is in my future and I want a good dealer to start with.

    Please don't out me with the bmw crowd. :D
    #2
  3. jonz

    jonz Miles are my mantra

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    I can't remember the name exactly but I think it was z line racing or something like that in orange county (714 area code). I bought my 520 from a guy that used them and I bought parts from them. Seemed knowledgeable and fair. iirc, they usually have an ad in cycle news.
    #3
  4. soloyosh

    soloyosh Dad and husband

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    Z Racing in Anaheim. Orangethorpe just west of the 60 Fwy.
    #4
  5. posole vato

    posole vato Vato Loco

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    orale vato loco hommie !!!!!

    greetings from the eastside of l.a!!!!!!!!!!!!!

    the best place to take your 950 is to Z RACING in orange.... across the the street from IRV Seaver BMW.....

    even though i don't own a 950.... i still take'm my 640.... and they doo a great job!!!!!!!

    also..... their hourly rate is $50 an hour versus other local place in l.a. that charge $70 or more per hour

    z racing is worth the drive.......

    http://www.zracinginc.com/

    good luck!!!!!
    #5
  6. NSFW

    NSFW basecamp4adv

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    Sorry to hear about your experience ZSlug. I'm just interested to see who are the preferred dealers or shop that many will recommend. I can surely benefit from this thread. :clap

    As a GS owner, been very happy with the dealers in and around LA. I like the 950/990 but not ready to go big orange until we really see a reliable and local shop. Just one reason world travellers prefer a BMW!

    h8c
    #6
  7. schlim66

    schlim66 Lone Rider

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    Eric's cycles, in Pasadena on Walnut just west of Hill. Although I think you probably know about them, being local.

    Schlim66
    #7
  8. scorpion

    scorpion Two arm bandit

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    That's the first time I've ever heard that!
    Youre talking about Louisiana right?
    #8
  9. Zen Slug

    Zen Slug Spineless Adventurer

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    I've been told that Eric only performs TSB work on bikes that were purchased from him.


    If that's true, it would definitely be a deal-breaker for me. :puke1
    #9
  10. sito

    sito Time to start the next chapter!

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    I hate to say it but Eric's is probably your best bet in this area. It's true that he dose not like to do Warranty work but he well do it if it's needed. I found it was best for example to bring your bike for it 600 mile tune up or oil change and then request if he could do the warranty work at that time. That way the bike is apart already. If you bring him the bike just for warranty then he may fight you.

    He's a weird guy but he's done a lot of work for me and I couldn't be happier with his work. The more work he dose for me the better he is to deal with. ($$)

    Here's a good example: My tork limiter is acting up and I asked if he could get it fixed. He looked at and said it's not to the point where he could condemn it. But when it happens all the time he would take care of it.

    All that being said, Eric and his guys know what they are doing and are good at it.

    Given the remote places I go on this bike it gives me peace of mind knowing that these guys did the work and not some guy following a book to figure it out.

    Don't get me wrong it will cost more money but you get what you pay for. I try to do all the simple stuff but when it come to the heavy tec shit I'll stay wih Eric's.
    #10
  11. canpile

    canpile Trail User

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    Zen, I took a friend's 950 over to Eric's a couple weeks ago for an oil change and he did the rear brake tsb thing without me even asking about it. The bike was purchased elsewhere.:deal
    #11
  12. NSFW

    NSFW basecamp4adv

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    Sorry, I mean L.A.

    Wish we could do more tech days! Fork overhaul is one of them!
    #12
  13. GoNOW

    GoNOW Long timer

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    I didn't make it to the last tech day due to a gate issue, but that may be your best bet.

    3 Bros in Temecula is OK. They did my rear brake TSB and I didn't buy the bike from them.

    Can't say the service is perfect. They didn't get all the air out, and over tightened the oil drain plug. (different issue) But I have yet to find anyone that will service anything to my demanding standard. It's why I do just about everything myself.
    #13
  14. scorpion

    scorpion Two arm bandit

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    Speaking of SoCal dealerships, WTF is the deal with West Valley Cycles?
    Is it just me that woman hates, or is it ALL customers?

    Someone please defend them, because I don't understand the mathematics of a business plan that can function by being openly rude to new customers walking in the door with pockets full of money?
    #14
  15. LKN4DRT

    LKN4DRT Mended

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    Go straight to Scuderia and don't look back. I know it's a drive but Don monitors the forum and has an impeccable reputation with the lc8.
    #15
  16. focallength

    focallength Long timer

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    does it have to be a dealership? If not I can reccomend one of the best mechanics in So.Cal

    Hes near colton ( I know its a ways away from you ) he does excellent work and has reasonable prices

    Canyon racers 909-825-7064 ask for mike.

    Other than that, I wouldnt trust a dealership to replace the batteries in a stomper.
    #16
  17. nfranco

    nfranco over macho grande?

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    the bimmer place on saticoy? Yea they've been rude as long as I can remember, my buddy and I first went in there in high school 86-87 and were made to feel very unwelcome every time, granted we were kids but still.
    Needless to say my friend has bought all three of his BMWs from another dealer and made a point to call and tell WVC each time. Juvenile I know.
    #17
  18. nfranco

    nfranco over macho grande?

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    Z Racing :clap
    #18
  19. BAGSTR

    BAGSTR BAGSTR

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    Have you tried Malcom Smith in Riverside? They have two mechanics that ride LC8s. I've known owners from here in San Diego that travelled up to Riverside for service. I have no personal experience.
    #19
  20. SocalRob

    SocalRob Long timer

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    I've used the following independent shop for some work on dirt bikes (hondas) and noticed they work on at least dirt KTM's, maybe road KTM's also?

    ESP Exceptional Suspension
    3512 Foothill Blvd
    La Crescenta, CA 91214
    (818) 249-6744

    They did well by me on the dirt bikes. Drop em off on Mon (or is it Tues?) & pick up on Fri before a weekend trip.

    They are busy but look professional.

    Regarding West Valley Cycles, yes they are wierd, however, they have decided to live within their current income, can't service more bikes than they currently do, and really don't want to take on new costomers, who in turn will expect to get their bikes serviced.

    They are like a Jewish Rabbi when you ask to convert to Judism, you have to ask 3 times before they help you as they want to make sure of your commitment. (at least I think thats how it works, not being Jewish).

    I bought my R1200GSA from them, but called for the 6K service too close (12 days) to a trip I was taking, they said they could not work me in, Ventura BMW did it (with extra work to boot (tires & some other stuff)) a about 5 days later, and gave me a fun R1200ST as a loaner to boot.

    Maybe WVC doesn't like me anymore?:lol3
    #20