BEWARE: Biker's Garage/Moto Kuri in Cancún

Discussion in 'Latin America' started by stickfigure, Dec 16, 2008.

  1. stickfigure

    stickfigure Fiendish Fluoridator

    Joined:
    Jun 10, 2007
    Oddometer:
    524
    Location:
    Please don't call it 'Frisco
    [Update: The owner of Moto Kuri emailed me to say that Biker's Garage (where the work was done) is owned by someone else and that he had nothing to do with my bike. The Biker's Garage people had told me that Moto Kuri is just their parts department, but this might very well have been (yet another) a lie.]

    I was cheated by a dishonest motorcycle shop in Cancún, and thanks to the internet, you get to read all about it. The owner lied to me outright. I have since learned that I am not the only person to have trouble with this shop. This post is a warning to others.

    Biker's Garage and Moto Kuri have adjacent storefronts and share the same owner; one is the mechanic and one is a retail store [see note above, this may have been a lie by BG]. They are located in Cancún on Avenida Xel Ha.

    I brought my KTM 640A to the shop in October for a few items, the most notable of which were to replace the chain and front and rear sprockets. I dropped off my bike and went out to Isla Mujeres for a week. I've replaced some of these parts in Mexico before, I know what they cost, and I was not paranoid enough to demand prices before the parts were changed. This was a mistake.

    You can read the email exchange at the end of this message. The quick summary:

    • The first bill they sent me listed $250 usd for front and rear sprockets, $180 usd for the chain, and $190 usd for the labor to change them. This is almost exactly double what these items actually cost in Mexico, and $190 usd for labor is absurd.
    • I wrote back saying the prices are double what they should be and to give me the bill in pesos.
    • They wrote back a new set of prices: 2500 pesos for the sprockets, 1800 pesos for the chain, 1900 pesos for labor.
    • I wrote to them saying that I had these parts changed at Motoaltavista in DF and they cost half that. I demanded to know how many hours of labor were involved and what was the cost per hour.
    • They wrote back a nasty email and ignored my questions.
    • When I picked up the bike he told me that Motoaltavista sold me non-KTM parts and that his prices were fair. I knew this was a lie.
    • I paid the bill in disgust, got my bike, doublechecked the information, and now I am publishing his lies.

    I checked the prices of the *actual KTM parts* in Mexico with my friends at Motoaltavista in Mexico City. In fact, all KTM shops in Mexico - including this one - get their KTM parts from Motoaltavista.

    The actual prices? You can call up Motoaltavista and check them yourself:

    • Front sprocket, KTM factory part: ~$35 usd
    • Rear sprocket, KTM factory part: ~$90 usd
    • Chain: ~$100 usd for non-KTM chain. Biker's Garage lied about installing a KTM chain. Motoaltavista doesn't even sell them.

    I also found out an interesting story. Biker's Garage apparently tried to ludicrously overcharge one of the owners of Motoaltavista for a service, and (as with me) was unapologetic about it. Motoaltavista cut them off from parts. Now, when Biker's Garage needs new KTM parts they send someone to drive to Mexico City to buy them anonymously over the counter.

    Assholes.

    You can read the email exchange below:

    #1
  2. tedder

    tedder irregular

    Joined:
    Jun 8, 2004
    Oddometer:
    8,800
    Location:
    Portland
    Are these the guys, and does that seem like the right street/shop?

    [​IMG]
    #2
  3. quicktoys2

    quicktoys2 ADVrider junkie :)

    Joined:
    Feb 26, 2007
    Oddometer:
    632
    Location:
    Patras, Greece
    In Greece there is Tourist police that you can contact and they can actually close a business down and/or fine them for taking advantage of tourists. Maybe you should look into contacting the Police and seeing if this is fair labor rates and fair pricing.

    Soto
    #3
  4. BeniciaRT_GT

    BeniciaRT_GT Reformed Hoon

    Joined:
    Feb 27, 2008
    Oddometer:
    39
    Location:
    SF Bay Area
    I doubt it would be an immediate remedy, but you can try:http://www.profeco.gob.mx/

    From their website:
    They may be able to at least save another person down the road...

    Sorry to hear your of troubles, but I'm sure enjoying your ride tale!!!
    #4
  5. stickfigure

    stickfigure Fiendish Fluoridator

    Joined:
    Jun 10, 2007
    Oddometer:
    524
    Location:
    Please don't call it 'Frisco
    Doesn't look like them, although it's possible there could be other people I didn't meet. Definitely not the street; Av Xel Ha is wide with a center divider.

    Jeff
    #5
  6. stickfigure

    stickfigure Fiendish Fluoridator

    Joined:
    Jun 10, 2007
    Oddometer:
    524
    Location:
    Please don't call it 'Frisco
    Thanks! I'm not losing any sleep over it. I'm just posting here to spread the word and help our community avoid this particular predator :shark

    BTW, from the stories I hear from my friends in the DF, it sounds like this shop is perfectly happy to cheat Mexicanos too!

    Jeff
    #6
  7. tedder

    tedder irregular

    Joined:
    Jun 8, 2004
    Oddometer:
    8,800
    Location:
    Portland
    Gotcha. Definitely not the same shop, then- these guys do half their work on that street (and the rest of it inside the tiny yard).
    #7
  8. mookymoo

    mookymoo Mookish Mook

    Joined:
    Aug 26, 2007
    Oddometer:
    4,400
    Location:
    Either UK or Australia ...
    Maybe Mexico is different from Peru in this regard - but man, there you ask for prices first...

    Sorry you got ripped off...
    #8
  9. stickfigure

    stickfigure Fiendish Fluoridator

    Joined:
    Jun 10, 2007
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    Location:
    Please don't call it 'Frisco
    #9
  10. duitswes

    duitswes NAM Biker in CA

    Joined:
    Jan 22, 2006
    Oddometer:
    298
    Location:
    Bay Area
    I ended up having a good experience with Biker's Garage, so the situation may be a bit fluent.

    I communicated with Stickfigure beforehand, so I was planning on giving this shop a miss. The thing is, both the local BMW shop and the locals riders are OK with this shop. In fact, the local BMW shop refered me to him. So I ended up giving him a try and everything worked out well.

    I got the parts from the US and bought tires of him at roughly full US MSRP (2 Avon distanzias for 4600 pesos). When the tires came in, I dropped the bike off at 6pm and got it back at 9pm. Labor was 600 pesos for fitting two tires and replacing the waterpump seals, which is a good price. I assume he made some money on the tires, but overall the transaction seems quite acceptable. Especially the part where he was able to get me going soonest.

    For BMW parts he first recommended that I provided the parts. The prices he gave for next day delivery was about 2 to 3 times the US over-the-counter price. Part of which can maybe be justified, depending on overnight shipping cost and different import taxes in Mexico. I bought the parts in the US.

    So I am quite happy with the service provided. Just relax, get everything in writing, and don't be in a hurry. In my experience, this shop is an asset to the ADV community.
    #10