Beware: Rick Mayer Cycle (www.DontBuyRickMayerCycle.com)

Discussion in 'Vendors' started by fish, Jan 7, 2003.

  1. dejr2000

    dejr2000 Been here awhile

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    Fighting a similar issue here but still awaiting refund. I ordered my seat on 10-18 and emailed and called to cancel it on the 20th. Up until this point I had not received any response as to a schedule date or confirmation of order. After I canceled I got an email stating a scheduled date for my seat. After 2 more emails and a call that went to voicemail I got an email stating that I would get a refund minus the $50. Still haven't seen refund and needless to say I won't even consider doing any business with this company in the future.
    Wish I'd seen this thread before I made the foolish decision to order with these knuckleheads. :cry
    #81
  2. Mike Butt

    Mike Butt Agent Provocateur

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    Wow GB, six pages in seven years of complaints. Glad you came along an pointed this out. :lol3
    #82
  3. Blur

    Blur Peddlin' motorcycles!

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    FWIW - when a vendor is paid, the merchant gateway (whether CC company or Paypal) takes out a portion of the funds. When a refund is processed, the merchant gateway "adds back in" the percentage they charged the vendor. So, no transaction costs are incurred by the vendor when a refund is processed.
    #83
  4. Mike Butt

    Mike Butt Agent Provocateur

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    What if the vendor has to order raw material based upon demand? What if the vendor could have sold the spot to someone else if not for the deposit?

    If you order a steak dinner at Applebee's and decide before it hits your table that you don't want it, Applebee's should eat all of the cost? That's insane.
    #84
  5. fitzf15e

    fitzf15e n00b

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    I'm also having issues with RMC:
    Ordered a seat from Rick during the Redmond rally in July.
    They had originally misread my e-mail address on the order form, but we cleared that up the week following the rally,and I was told I'd receive an e-mail from them telling me when to send the seat in.
    Then the waiting game began.
    The original production date discussed at the rally (late Aug) goes by, no word from Rick.
    They charge my CC the remaining balance on the seat in early Sept.
    I discover this charge in late Sept, and am not overly happy since I'd never been notified to send the seat in for production.
    They realize that they "forgot" to send me an e-mail with my production date (but never explain why they charged the balance to my CC without ever trying to notify me there were any problems)
    I sent them the seat a month ago, and am told to expect a one and a half to two week turn time.
    Since then, I have received three separate shipping notifications from RMS, though the seat has yet to actually ship.
    On two of those occasions I got questions from RMC after the supposed shipping date asking "what are the colors for the seat cover". After the first time they'd asked this question I e-mailed both a specific answer and pictures (since my request was to match the stock seat colors/design, how difficult can that be). The second time I called and left a message, but didn't hear back.
    Since they've missed their third shipping date, have had the seat for a month now, and don't seem to be spring loaded to provide any kind of customer service I'm already finding myself very frustrated by a seat I haven't even gotten to ride yet.
    #85
  6. Boondox

    Boondox Travels With Barley

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    I was impressed by their quality when I first saw their seats at the Johnson City rally. But when I asked what the differences were between Rick Mayer and Bill Mayer seats I got a very embittered story about some ancient family dispute. The anger was enough to make me tuck my Visa card back into my wallet.

    Reading threads like this reminds me of the bullet I dodged...
    #86
  7. Blur

    Blur Peddlin' motorcycles!

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    Alright, I'll bite....

    I understood post #78 (which I quoted) to mean that the reason he (the customer) was given for not receiving a full refund was because he used a credit card which incurred fees to the vendor. My point in posting was to point out that this is a lie.

    You mention the scenario about the cost of ordering supplies for the seat. OK...... here's my response:

    The guy is in the motorcycle seat business. IMO, if he doesn't have a supply of materials on-hand, I wouldn't want to do business with him anyway. Adequate supply of raw materials is an indication that he's invested in his business.

    But, if you look at post #76, he posted "I than asked Rick Mayer cycle if I could get a refund since no work had started and no material was ordered. Rick Mayer stated refund would be no problem." As indicated, no material had been ordered.

    And, sorry, but your comparison to Applebee's is just silly. Applebee's raw material (literally) has a shelf life. I doubt saddle-making materials go bad within hours, days, weeks or even months. So, unless the customer wanted some god-awful color that RMC could never use, in my opinion, he shouldn't charge the customer for the raw materials either.

    In regards to "saving the spot" - if he's in that high of a demand, then I'm sure he could've found some grateful soul to take it.

    But guess what? Our opinions don't matter! Here's what it says on his site (as of 10/29/2010):
    "We consider an order form a binding legal contract. We incur costs the moment an order form is received. If an order is canceled for any reason prior to 7 days before its assigned start date, $50 is charged against any monies collected. Cancellation requests are not accepted less than 7 days before the start date or after production has begun."

    So, RMC was within his stated guidelines for holding the $50.

    I'm curious as to what costs he incurs "the moment an order form is received". He sounds like a greedy bastard to me. I hope he's better at making saddles than running a business. :loco
    #87
  8. JDLuke

    JDLuke Ravening for delight

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    I suspect that he is. I have one of his seats and it's really great. I had no problems with my order, and knew ahead of time that if I wanted to cancel it would cost me money. Fortunately, I didn't want to cancel, and I absolutely love the work he did.

    That being said, I think that organization is not a strong suit for Rick. My suspicion is that his paperwork is a mess. I say this because several weeks after I got my saddle back from his shop, I received a second one. I was nice enough to let them know about it, and they had UPS pick it up. Someone had to wait too long for their work as a consequence. The funny thing is that he has you write your name and location on the bottom of the seat pan before sending it in, most likely to prevent this from happening, but it did not really work for that other guy.

    I think Rick might do better as an employee or contract worker for a custom saddle shop than as an owner. The actual work is really very nice, and probably the best 250 bucks (he was running a special) I've ever spent on my bike.
    #88
  9. Treadless

    Treadless Long timer

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    That is a misconception on your part. There are quite a few horror stories from the other one also. Their father was a talented seat builder. They on the other hand are just full of themselves. :puke1
    #89
  10. Blur

    Blur Peddlin' motorcycles!

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    Reminds me of a book my bro-in-law (a very talented CPA) gave me a few years ago called "The e-Myth". It's related to the myth that just because you're good at something doesn't mean you'll be successful running a business doing that something.
    #90
  11. levain

    levain STILL Jim Williams

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    I'm not sure it matters all that much. There's a big picture here. He's working in a small niche market. The internet is alive and well. People talk, and they talk alot of shit.

    It seems like eating $50 on occasion would be the cost of doing business. He could be known as the guy that makes great seats, but is a shitty business man that takes care of his customers when he makes a mistake. He's known as the opposite.

    There's another vendor on this site known for the same business practices peddling equipment. Too many stories floating around for me to spend any money with either of these clowns.
    #91
  12. ikonoklass

    ikonoklass Kountersteering Krew

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    FWIW, I've got two Rick Mayer saddles and love them. However, I do look forward to trying a Russell one of these days. Maybe on my DR650! :lol3
    #92
  13. Hodag

    Hodag native

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    I think you nailed it. He's a good guy, even met him a few times. I really liked my seat he did, but it was delivered late. Turn around on a slight "mod" was really quick. I would order a seat from him again, but I would also know that it will run late.
    #93
  14. JimVonBaden

    JimVonBaden "Cool" Aid!

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    My ex and I ordered RM seats within a week of each other, hers an R1200ST and mine an R1200GS. We were told a max of 6 weeks. At ten weeks we were told a few days. At 12 weeks we were told 2 more weeks. He promised a $100 refund for her, and a free seat cover and seat conditioner for both of us. We finally received the seats at about 15 weeks, no covers or conditioner, and no apologies!

    The seats were OK, though the die faded fast, and the edges were pretty rough in less than a year. Good comfort, very poor customer service. My off the shelf Sargent seat now has nearly 80K miles on it and looks better, and was just as comfortable, for a lot less money.

    Jim :brow
    #94
  15. Tall Man

    Tall Man Freelancer

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    I'm just coming off of a RMC seat order, and I agree with JDLuke's suggestion here.

    The Good:
    Sale price and flat $35.00 shipping fee. I saved $150.00 off the normal seat build price. I saved an add'l. $15.00 or so by not having having to pay the actual return shipping cost.

    Appearance and build quality of the custom seat. What RMC does with a motorcycle seat takes skill, period.

    Rick. I spoke with him on the phone (finally!) (see below), and he couldn't have been more knowledgable, articulate or polite.


    The Not So Good:
    Communication habits. I'm convinced that RMC's e-mail address and telephone number were established for the exclusive convenience of RMC, period. Cold war spies would be impressed with RMC's radio silence skills. Their phone goes to VM after two quick rings. Returned calls? Yeah, right. :lol3

    Details. The stepped portion of the seat, where the pilot sits, was not moved as far back as I wanted and as Rick had preemptively suggested he would do for me. The stepped portion is higher and flatter, and it is a big improvement for me in terms of posture and comfort. It's just that I gave enough information for a 100% improvement to the seat, and got ~85% in return. It isn't cost effective for me to chase this any further, not when actual shipping each way is $50.00+.


    The Bad:
    Shipping. Holy Jeebus. The "box" used to return my custom saddle to me had obviously gone through the ground shipping conduit several times before. There was a battered piece of cardboard taped on top; I guess it was supposed to serve as a cover piece to protect the tattered flaps of the original carton. The internal cushioning materials (bunched up paper) was stuffed in and around the seat itself with no obvious forethought, and the external packing tape was applied in the most haphazard manner I've ever seen. It's a miracle that the box held together and that the seat was not damaged whilst in transit. I also received a phantom tracking number several days in advance of receiving the second, genuine tracking number. Weird.

    Anyway, here we are:

    [​IMG]
    #95
  16. moymurfs

    moymurfs Play stupid games, win stupid prizes!

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    I will stay loyal to Russell. They built a custom seat for me incorporating my suggestions from the orthopedic seat coushins for people with broken tailbones (like me). That saddle was freaking awesome as was the communication/feedback and time :clap .
    #96
  17. Jamie Z

    Jamie Z Long timer

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    That is almost precisely my experience with the Rick Mayer seat I got for my V-Strom.

    Jamie
    #97
  18. Whaler

    Whaler Adventurer

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    My experience with Rick has been fantastic. The first seat he built was for my RT in 2004. It was a mail-in job, and he did what he promised, when he promised, and I loved the seat. The next seat was in 2008, and I did it as a ride-in for my R1200GSA. I showed up the day before he was due to leave for the races at Laguna Seca. He built a wonderful seat, and then invited me to join him and the other guys for the weekend at the races, something I would have loved to do, but couldn't manage because of scheduling. The following summer I decided that he was right -- that I should have covered my saddle in leather -- so I made an appointment to recover the saddle on the way to my niece's wedding. When I got to his shop he wasn't there. It was immediately apparent that there had been a scheduling screw-up. His daughter, a sharp kid who was about to graduate law school, had made the appointment forgetting he was scheduled to be away. They got Rick on the phone, he and I talked, and one of the other guys in the shop tweaked my seat for me and recovered it in leather. They apologized for the error, gave me a fair discount for the hassle, and sent me on my way. I love the seat -- just like the last two he built for me.

    Rick is a basically a two-man-show, with a capable daughter who occasionally helps with scheduling and office-work, a capable guy who works the sewing machine, and some extra help managing the basics, like seat disassembly and the like. When his life is turned upside down, as it was when he crashed and fractured his pelvis and other major parts, there's undoubtedly some slippage, but he's a good guy, he builds great seats, and he's honest and fair. I'm about to get another seat built, and I'll turn to Rick again. :thumbup

    If you appreciate quality work, you like supporting good people in their efforts to build a small business, and you're not going to jump off the roof if your custom seat takes an extra week in the mail, Rick is a great bet. (Of course, if you do a ride-in appointment, you'll be able to see your seat being built and get a tour of his home -- and it will be done on the date and time agreed upon. You'll also have a chance to ride the seat before he stitches it up, so he can add, remove or reshape before you leave. My seat was perfect both times, so I didn't need any tweaks.)
    #98
  19. DantesDame

    DantesDame Ridin' Fool Super Moderator

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    Understatement of the century!!!!

    He conveniently "doesn't have any record" of my purchasing a seat from him 3 years ago. Long back story here, so don't jump to conclusions on the lapse of time, but he's now using this as a basis to not refund my money, despite his constant offer to do so throughout those three years if I was not satisfied.

    Details to follow once this has been cleared up. Oh, and there's a "custom seat for an 11XX" for sale on ebay right now. I'm sure that the "11xx" will really do a lot with the search engines :rolleyes
    #99
  20. DantesDame

    DantesDame Ridin' Fool Super Moderator

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    Just wanted to quote this, seeing as it reflects my opinion exactly.