Fighting a similar issue here but still awaiting refund. I ordered my seat on 10-18 and emailed and called to cancel it on the 20th. Up until this point I had not received any response as to a schedule date or confirmation of order. After I canceled I got an email stating a scheduled date for my seat. After 2 more emails and a call that went to voicemail I got an email stating that I would get a refund minus the $50. Still haven't seen refund and needless to say I won't even consider doing any business with this company in the future. Wish I'd seen this thread before I made the foolish decision to order with these knuckleheads.