Black Dog and Hyperlites Customer service praise

Discussion in 'Vendors' started by zeropoint, Mar 11, 2013.

  1. zeropoint

    zeropoint Been here awhile

    Apr 5, 2012
    UK Wetlands
    Hey guys just reporting back on some excellent customer service which deserves praise.

    I bought a set of LED hyperlites from Black Dog Cycle Works nearly a year ago and noticed recently that one module has gone down. I'm overseas in the UK and had a bit of trouble getting hold of Hyperlites initially.

    One email to Kurt at Black Dog and within an hour I heard back from him to say he had made contact with them on my behalf and they would be sending out a warrany replacement. It's now on it's way to me thanks to Joyce at Hyperlites.

    It's great when suppliers respond to their customers like this.

    Thanks you both !