Black Dog and Hyperlites Customer service praise

Discussion in 'Vendors' started by zeropoint, Mar 11, 2013.

  1. zeropoint

    zeropoint Been here awhile

    Joined:
    Apr 5, 2012
    Oddometer:
    272
    Location:
    UK Wetlands
    Hey guys just reporting back on some excellent customer service which deserves praise.

    I bought a set of LED hyperlites from Black Dog Cycle Works nearly a year ago and noticed recently that one module has gone down. I'm overseas in the UK and had a bit of trouble getting hold of Hyperlites initially.

    One email to Kurt at Black Dog and within an hour I heard back from him to say he had made contact with them on my behalf and they would be sending out a warrany replacement. It's now on it's way to me thanks to Joyce at Hyperlites.

    It's great when suppliers respond to their customers like this.

    Thanks you both !
    #1