BMW Navigator VI and Media Player- Garmin Response Jun 12, 2017

Discussion in 'Mapping & Navigation' started by Dakarider, Jun 12, 2017.

  1. Dakarider

    Dakarider Been here awhile

    Joined:
    Dec 26, 2003
    Oddometer:
    121
    Location:
    Spokane, Washington USA
    All VI owners,

    We are all aware that the Media player does not control the media on your phone at this time .

    Currently, you can initiate play manually form the phone or by using Siri in the voice dial function. I was told by a grumpy Garmin employee that the problem had been fixed by their engineering team but that it was being eval'd by BMW for suitability at this time. A fix is coming is the bottom line.

    The number for Garmin OEM direct line is 1.866.408.7419

    When I asked the tech if any of the high line features of Garmin's current line of Moto GPS's would arrive on the Nav VI he responded that it was not part of the initial feature set and that he doubted it. SO... no APP notification or Text message notification on BMW's Premium priced GPS device in the near future. When you see Garmin's unit at a much lower price offering the features our unit should have you feel a little gyp'd

    https://buy.garmin.com/en-US/US/p/536397


    I have published the Garmin number here for you to call and add your "bean to the Jar" if you will to see some of these useful features to our unit. Please let the BMW folks at BMWNA and the upcoming rallies know your mind.
    #1
    bnsutton likes this.
  2. FareWarning

    FareWarning Been here awhile

    Joined:
    Jul 27, 2014
    Oddometer:
    316
    Location:
    NorthVA
    wasn't the VI marketed as being able to control your phone thru the device? i was on the fence about buying the newest toy but maybe i should just keep my V.

    slowly climbs back down..
    #2
  3. Dakarider

    Dakarider Been here awhile

    Joined:
    Dec 26, 2003
    Oddometer:
    121
    Location:
    Spokane, Washington USA
    You are correct... it was touted as doing so but at the moment it doesn't. The screen is much brighter and I can read it when the sun is behind me and that is a plus... The unit refreshes faster.
    #3
    Fosters likes this.
  4. Fosters

    Fosters Adventurer

    Joined:
    Nov 6, 2010
    Oddometer:
    61
    Location:
    florida
    What would it take to have a small pop up for text messages, or even show the track playing while scrolling across the top of the map screen????
    #4
    Dakarider likes this.
  5. Dakarider

    Dakarider Been here awhile

    Joined:
    Dec 26, 2003
    Oddometer:
    121
    Location:
    Spokane, Washington USA
    The current Garmin unit does this for less money. Like I stated please let BMW KNOW AND GARMIN. repeated input from customers got the Sirius/XM radio enabled on the BMW Zumo product. Maybe we can do the same here.
    #5
    Fosters likes this.
  6. marco polo

    marco polo Long timer

    Joined:
    Sep 12, 2002
    Oddometer:
    1,070
    Location:
    Alexandria Virginia and Ottawa, Canada
    I can play the music stored on my iPhone by using the Media App on my Nav VI. I can also search by playlist, artist, song etc. I have Nav paired to my phone, and Nav paired to my Sena 10s. I do not have my phone paired to my Sena. All that said, before I head off on the bike, I check my Bluetooth settings on the Nav to ensure all the appropriate boxes have a green check mark. Sometimes I have to manually tick one of the "media" boxes. Whether I should have to do that is another question, but to this point it's not a big deal. As an aside, if I want to access Siri, I open the phone app on the Nav and tap "voice dial" (since my phone and Sena are not paired, I can't use the phone button on my Sena intercom to access Siri).
    #6
  7. dirtyfreebooter

    dirtyfreebooter Adventurer

    Joined:
    May 2, 2017
    Oddometer:
    68
    Location:
    Boulder, CO
    Sena 20s + Nav VI + iPhone 7s on latest iOS has to be one of worst GPS experiences ever. Nav VI what a POS. I have it setup exactly like @marco polo but none of the media player control buttons work. If I click browse it just says "something or the other about music being downloaded???". If I play the music from my phone directly, the track information updates most of the time in media player.

    I just had to sync my phone to sena like I always have, then sync the GPS to sena with GPS pairing and only get directions from the GPS to sena. Awesome $1000 BMW and Garmin, though Garmin is such a terrible company. They shouldn't be allowed to make hardware and write software.

    * edit, sena, nav vi, ios all updated to latest firmwares before i even started the pairing..
    #7
  8. Dakarider

    Dakarider Been here awhile

    Joined:
    Dec 26, 2003
    Oddometer:
    121
    Location:
    Spokane, Washington USA
    To MarcoPolo's comment...

    You seem to be an anomaly. From what I can gather in other forums,this has not happened for a majority of users. When you check all the media buttons.... where are all the other locations? I only see the 1 in the Bluetooth settings under phone.
    #8
  9. marco polo

    marco polo Long timer

    Joined:
    Sep 12, 2002
    Oddometer:
    1,070
    Location:
    Alexandria Virginia and Ottawa, Canada
    I'm on the road (in a car), so I can't confirm by actually firing up the GPS. I haven't had any problems since I started confirming Bluetooth settings on Nav at startup. I'm running latest iOS version on my iPhone, and latest firmware versions on Nav and Sena.
    #9
    Dakarider likes this.
  10. MikeinSA

    MikeinSA The sheep lie

    Joined:
    May 12, 2009
    Oddometer:
    5,294
    Location:
    San Antonio
    Same issue here. Iphone 6, 20s, Nav VI. I've had a case open with Garmin for about a month, still no answer, just "we're still working on it". I can see my phone's song library in media player, start a playlist, but that's about it. Once started none of the media player buttons work on the Nav. I can't stop, skip, etc.
    #10
    Dakarider likes this.
  11. Dakarider

    Dakarider Been here awhile

    Joined:
    Dec 26, 2003
    Oddometer:
    121
    Location:
    Spokane, Washington USA
    I cannot emphasize enough that if you are having a challenge please call the number listed. If their phone is ringing and calls are logged it is a problem. a few calls and a whole lot of people logging onto this and other forums waiting for an answer will do nothing. the Voice of the Customer gets manufacturers motivated.

    PLEASE CALL!! 1.866.408.7419 and log your complaint and product suggestions.
    #11
  12. nobody0101

    nobody0101 Been here awhile

    Joined:
    Jun 16, 2015
    Oddometer:
    813
    Location:
    Michigan
    Well that takes away practically the only reason I'd upgrade from the Nav V.

    Maybe Nav VII this feature will work in place of whatever new feature is announced for that device. :|
    #12
    Dakarider and RoundTrip like this.
  13. dirtyfreebooter

    dirtyfreebooter Adventurer

    Joined:
    May 2, 2017
    Oddometer:
    68
    Location:
    Boulder, CO
    Hahah

    [​IMG]
    #13
    Deano747 likes this.
  14. Tommy Gunn

    Tommy Gunn Adventurer

    Joined:
    Jan 26, 2007
    Oddometer:
    99
    Location:
    N. GA
    I have been a Garmin user since year 2000 and find their products to be very reliable. Of course, the reality is that these units are simply a tool and you need to know how the tool thinks in order to best use them to your advantage. Sometimes, you need to do a "work-around" to make it fit your specific use for navigating or to enjoy any of the other functions you like. I talk to many folks in depth about how they use their GPS's and am amazed at the various levels of understanding of the technology and the various levels of expertise in how one uses Nav Tool. Specific conversations about the units are difficult because each of us uses it in a very personal way.

    I am currently enjoying an incredibly flawless experience with my Nav VI, SENA 20S and iPhone 6. I can stream from iPhone, I can enjoy MP3 from the Nav VI, I can enjoy crystal clear phone conversations, I can even hear the annoying Nav directions if I wanted to. Yes, I am disappointed about some of the Apps like Tracker for example but I realize that these are a work in progress and Garmin will eventually get it right. If you don't like it, you could always go to TomTom.

    May I suggest that your pairing sequence could be the issue with your equipment set-up. Very easy to introduce conflicts into Bluetooth communications when you are using multiple devices. Check out Richard Battles YouTube videos for a summary of EXACTLY how you must pair all of your devices and in what sequence or maybe just give him a call. He's very helpful. I'm certainly no expert but mine is working great and in general, this is what I did:
    1) make sure ALL devices are cleared of ALL previous pairings (un-pair ALL devices.)
    2) Do a factory reset on SENA 20S (you may have to go in and re-set things like Audio boost, FM stations, and other misc. settings, etc. on your SENA 20S after you do the Factory Reset (its good to do this anyway as SENA seems to have regular firmware upgrades and now you are sure your're up do date))
    3) Pair your SENA 20S with Nav VI using A2DP Stereo communication (pair using the phone button on 20S)
    4) Pair iPhone with Nav VI.
    5) Pair SENA 20S with Nav VI using HFP (Multi-Point Paring using the jog button on 20S for pairing.)
    Hope this helps.
    #14
    Bill D, Fosters and AZgman like this.
  15. AZgman

    AZgman Addicted to curves

    Joined:
    Jan 1, 2014
    Oddometer:
    183
    Location:
    Casa Grande AZ
    Why would you pair the Sena to the Nav VI twice (steps 3 and 5)? This does not make any sense to me, and it is not how I have my setup working successfully. I basically just omitted your step 5.
    #15
  16. ObiJohn

    ObiJohn Screaming Banshee

    Joined:
    Jul 22, 2010
    Oddometer:
    935
    Location:
    Seattle suburbia
    You'd pair it twice to get two different BT profiles, A2DP (Advanced Audio Distribution Profile) and HFP (Hands Free Protocol). A2DP controls audio streaming, HFP controls the ability to send and receive phone calls. However, this may be a Sena-specific set of instructions.

    I have the Scala Card G9x headset, and I pair the headset to the Nav V with HFP and A2DP, and pair the phone to the Nav V with HFP and A2DP... so the headset can control the GPS and the GPS can control the phone, and audio can be routed from the phone to the headset along with Nav V GPS voice instructions. I let the devices pick the profiles they'll pair with to get the optimal functionality. My G9x has the ability to pair with two separate devices also, but I don't want to pair it with the phone, and use the GPS as the controlling device. I haven't tried streaming audio, but I do have my Galaxy S8+ on a handlebar RAM mount, and can navigate with Google Maps or OSMAnd+, use Smartphone Link on the phone to interface with the Nav V, and can navigate with the Nav V. The annoyance about not being able to pick a destination on Google Maps and then send that address to the Nav V with Smartphone Llink is something I'm thinking about writing a small app for... the Galaxy/Google Maps sends the GPS coordinates while the Nav V expects a street address. Or, Garmin could just fix their app (actually Google broke it by changing the expected functionality, but they aren't going back).

    Regarding bugging Garmin by spamming their customer support email and/or phone lines, given that I work in the tech industry I can tell you that Garmin, like any company, is busily working on the fix. It may be that they have a hard time deploying updates on their end and thus we have to wait a little bit for them to get enough enhancements and fixes to make an update cost-effective for them... but I'm pretty sure they're actively working to ensure a promised bit of functionality actually works. The engineers there are just as eager as you to get this fixed, I'm sure... because that's how it is at any tech company.
    #16
  17. AZgman

    AZgman Addicted to curves

    Joined:
    Jan 1, 2014
    Oddometer:
    183
    Location:
    Casa Grande AZ
    OK, I get the idea behind the double pairing. Can you now press the phone button on the Sena and voice dial, or, do you press the option on the Nav VI for voice dialing? If it is the later, then there is no need for the second pairing.
    #17
  18. nobody0101

    nobody0101 Been here awhile

    Joined:
    Jun 16, 2015
    Oddometer:
    813
    Location:
    Michigan
    HFP gives you the turn by turn navigation. A2DP for your music and whatnot.
    #18
  19. ObiJohn

    ObiJohn Screaming Banshee

    Joined:
    Jul 22, 2010
    Oddometer:
    935
    Location:
    Seattle suburbia
    Yes, that's why you can stream music from the Nav V as well as get nav instructions, and why you should be able to stream music from the phone as well as talk on the phone, get nav information from Google Maps, etc.

    My phone (S8+), my headset (Cardo G9x), and my Nav V all support multiple BT connections. If I can't stream through the GPS, then I can connect my headset to my phone directly and thus stream directly from either the Nav V or the phone. Should be able to do the same on the Sena.
    #19
  20. Tommy Gunn

    Tommy Gunn Adventurer

    Joined:
    Jan 26, 2007
    Oddometer:
    99
    Location:
    N. GA
    What ever. Do it however you like.
    #20