Bought a US phone from inmate...have a question,need help

Discussion in 'Canada' started by theshnizzle, Sep 26, 2017.

  1. theshnizzle

    theshnizzle Long timer

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    i recently bought a unlocked US Samsung Phone off an inmate here. T mobile. He said he bought it new and unlocked. I figured unlocked would mean unlocked as in I could pop in my Bell or Rogers SIM card and it would work.

    But it doesn’t. I am going to assume I need to get it unlocked, again, to use on the Canadian networks. Bell specifically. I have gone on a few unlock sites and googled for some answers but I am a bit lost. I see on a unlock site there is a T mobile unlock app but I don’t think I would need that, the seller assured me that the phone was unlocked from t mobile.

    I am not calling bell because I don’t have the rest of the riding season to sit on hold and they will tell me no anyway, then try and up sell me a phone.

    Anybody have any experience with something like this and can pass on some advice.?
    #1
  2. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

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  3. SPX

    SPX Been here awhile

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    Definitely does not need to be unlocked again. I'd first start by verifying that the phone is unlocked.
    Based on the information above, it seems that the frequency isn't the problem. That said, it pretty much leaves one of two things: (1) Network configuration issue, or (2) The phone isn't unlocked at all.

    Perhaps you can share with us what the phone is doing or saying on screen when you insert your SIM card?
    #3
  4. theshnizzle

    theshnizzle Long timer

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    20170926_170416.jpg 20170926_170536.jpg

    I really don't want to think I was snooker ed by a inmate here. He promised me the phone was unlocked.
    #4
  5. theshnizzle

    theshnizzle Long timer

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    Those 2 pics are with a Rogers Sim inside. Says the same with a bell Sim.
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  6. theshnizzle

    theshnizzle Long timer

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    Mr. canoe head, that link you helpfully posted, is that just for messaging and web browsing or to have full function of the phone?

    24B432D1-AF14-4B2E-A044-3CE9697468BD.jpeg D782EE2C-3B00-4C13-BB61-3C5A9006D574.jpeg
    #6
  7. EmmEff

    EmmEff Long timer

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    Have you tried pulling the SIM card and reseating it? I have an old Google phone that sometimes doesn't "see" the SIM card.
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  8. C-Stain

    C-Stain Long timer

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    Have you talked to the service provider? I thought that even with a SIM card there were things to be configured to the network
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  9. theshnizzle

    theshnizzle Long timer

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    I unlocked a Sammy phone a couple years ago,can't remember what model it was now,and once I powered up the phone after the unlock my Sim worked fine.



    But that was a Canada bought phone unlocking a Canada provider.
    #9
  10. The Maz

    The Maz Clueless and lost

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    Have you went into settings and selected the desired network?
    Settings-connections-mobile networks-network operators. Then select the desired network provider.
    If you don't see Bell, Telus, Rogers.... The phone might not be set up for Canadian networks.
    #10
  11. The Maz

    The Maz Clueless and lost

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    You might need to buy a new SIM card or try to transfer the IMEI number to the old sim.
    Do a full factory reset before inserting sim
    #11
  12. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

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    When I bought my daughter an unlocked phone off ebay, I had to enter all the info before the phone worked at all. At least that's how I remember it, not that my daughter could care less about phone service...

    It does look like it just doesn't see the sim for some reason, though
    #12
  13. theshnizzle

    theshnizzle Long timer

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    It doesn't see it whether it's my bell or Rogers Sim. I will try a couple of these suggestions
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  14. 250senuf

    250senuf Long timer

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    Have you contacted the seller of the phone about the problem?
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  15. SPX

    SPX Been here awhile

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    Assuming your SIM is a good SIM, the phone isn’t unlocked.
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  16. theshnizzle

    theshnizzle Long timer

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    Yep. He’s not interested.

    My SIM cards came directly out of both my currently in use cell phones so it’s not the SIM cards.
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  17. ohgood

    ohgood Just givver tha berries !!!

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    the "no sim" has nothing to do with whether it's unlocked or not.

    were it not locked, it would prompt you for a PUK or unlock code, to use the "new" sim.

    were it unlocked, you would (might) need to reset the APN settings, to use the new sim cards network. (settings>> network >> APN settings)

    if it didn't recognize any of the Sim you put in, the phone is probably broken, at the Sim insertion point.

    most carriers will waste your time by telling you to "do a factory reset" which does absolutely nothing. but it's what the queue card in front if them says. you can change settings without waiting for that mess to finish and having to setup everything again.
    #17
  18. 250senuf

    250senuf Long timer

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    That's not good. An inmate who needs to be flagged??
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  19. SPX

    SPX Been here awhile

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    One would think. However, in my Samsung before being unlocked, that’s exactly the message that it gave with a European SIM card in it, while locked to AT&T. Unlocked it and that same SIM card worked 5 minutes later.
    #19
  20. Maggot12

    Maggot12 U'mmmm yeaah!!

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    Maybe go to a kiosk in a local mall where they'll give you advice for free and unlock it for 40-50 bucks.

    If that doesn't work, you'll at least have a decent mini tablet, gps and camera. So you have that going.
    #20