Bought a US phone from inmate...have a question,need help

Discussion in 'Canada' started by theshnizzle, Sep 26, 2017.

  1. ohgood

    ohgood Just givver tha berries !!!

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    orange ?
    #21
  2. SPX

    SPX Been here awhile

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    Yes. Gave the same message on du in the UAE, but I didn’t bother to unlock it there.
    #22
  3. ohgood

    ohgood Just givver tha berries !!!

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    yup, I've heard of lots of strange stuff with those Sims and locked devices.

    don't remember the how or why, but it was always not fun.
    #23
  4. HerrDeacon

    HerrDeacon Been here awhile

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    Have you setup the APN on the phone yet for the network you'll be accessing? I recently bought my daughter an unlocked phone and it worked fine after inputting the correct APN and rebooting. Here are the APN settings for Bell - http://apn-settings.com/canada/apn-settings-bell-mobility/

    If you want another network, the APN setting for it are available on the internet.

    However, the 'SIM not detected' message leads me to believe that the issue is something else. Its either not inserted correctly (its not in the SD card slot is it) or sometimes they lose connection with the SIM - https://www.technobezz.com/fix-no-sim-card-error-android/
    #24
  5. theshnizzle

    theshnizzle Long timer

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    398CF2CB-A3B2-4481-A008-7888A0875567.jpeg

    When I touch “ mobile networks” I get this notice shown on the screen. Stonewalled again. It won’t let me choose a network to enter a APN. This has been the biggest pita. So effing frustrating.....
    #25
  6. theshnizzle

    theshnizzle Long timer

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    I took the phone to a Rogers store today where the representative removed my sim and put in one of the stores SIM cards, got the same result. It’s not a faulty sim and it’s secure in the sim slot.
    #26
  7. Retired and lovin it

    Retired and lovin it Been here awhile

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    I recently bought a Samsung unlocked from Ebay, called my provider and they got the IMEI number from me to verify is a legitimate unlocked phone, sent a new SIM card in two days delivered from Fedex, called them on old phone they instructed me as to what to do and was good to go. Using same phone number. I really don't think just putting any SIM card in a new phone will work at all. Provider for $1 sends a new one out after verifying phone is not stolen.
    #27
  8. SPX

    SPX Been here awhile

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    Putting in a Sim card that is active with a carrier should work just fine. That is all that is required to make the phone work. True, the network may need to be setup, but something more than that is going on here.
    #28
  9. Commuter Boy

    Commuter Boy Long timer

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    So get it unlocked, last Android phone I got unlocked online in an hour for $15.
    #29
  10. SPX

    SPX Been here awhile

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    What is the phone model that you are using? Perhaps one of us can at least help you determine whether the phone is locked or unlocked.
    #30
  11. 250senuf

    250senuf Long timer

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    It was sold to her as being unlocked. A phone I unlocked needed to have a SIM from a carrier other than the selling carrier one in it to be able to unlock it. Her phone isn't even recognizing any SIM cards.
    #31
  12. theshnizzle

    theshnizzle Long timer

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    I did look up unlocking from a online service. 30 USD./40 CAD. Why do I have to add that onto the cost of the phone? The phone was advertised as UNLOCKED.
    #32
  13. RumRunner

    RumRunner Sit there, turn that

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    #33
  14. Commuter Boy

    Commuter Boy Long timer

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    Well, you've been given good advice on how to deal with an unlocked phone, and it isn't working, so that narrows it down to option B.

    Look for another unlocker, it's usually cheaper than that, or find a local unlocking shop.

    People lie. They make mistakes. They got told it was unlocked themselves but never tested it. Caveat emptor.
    #34
  15. theshnizzle

    theshnizzle Long timer

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    I did take it to a unlocking place y.day. I left it with the guy and when I came back 15 min later he said the online unlocker (or whomever it is they use) was unable to unlock it. he said that notice came up right away after entering the imei number. I have been to best buy mobile and Rogers as well as the unlock store.
    #35
  16. 250senuf

    250senuf Long timer

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    #36
  17. Mr. Canoehead

    Mr. Canoehead Taste Gunnels!

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    Stolen phone? They blacklist those IMEI's.
    #37
  18. theshnizzle

    theshnizzle Long timer

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    Update.....after spending considerable amount of time and effort trying to fix this issue on my own, two calls to t mobile, two more calls to bell.....they kept passing me back and forth.....I contacted the seller to ask his help. T mobile said the seller has to contact them to get a unlock code to pass onto me.

    The seller, to his credit, called t mobile straightaway and sent me the code and instructions. He was under the impression that the phone was unlocked.

    The phone is now good to go.

    So what we have learned is.....what exactly? :D
    #38
  19. theshnizzle

    theshnizzle Long timer

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  20. 250senuf

    250senuf Long timer

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    Good to hear it worked out in the end. Too bad it took so long, what a waste of riding time.
    #40
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