Broken Ram Cradle - GPSMAP76CSX

Discussion in 'Mapping & Navigation' started by uberhada, Feb 6, 2009.

  1. uberhada

    uberhada Adventurer

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    One of the tabs broke off the cradle of my ram mount the other day, I've got an email in to Ram-Mounts for their lifetime-warranty and hope to get it replaced since it's not that old.

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    Does anyone have the Touratech mount for this model Garmin and can comment on it? @ $115 its 10x the price :eek1

    Aside from the TT or replacement Ram cradle, my other option is to try repairing or fabricating a new piece for the ram.
    #1
  2. Dolly Sod

    Dolly Sod Red Clay Halo

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    I've had the same mount for 4 years, and it's still going strong. Were you putting the GPS in at the time?
    #2
  3. uberhada

    uberhada Adventurer

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    Yeah, I was putting it in at the time.
    I do remove/replace the unit when I'm off the bike or out of the vehicle, but I expected it to be more durable.

    You've had yours for 4yrs? I would have been happy to get 4yrs out mine, it's maybe 1.5 yrs I've had it now.
    #3
  4. Dolly Sod

    Dolly Sod Red Clay Halo

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    I've often thought about the stress that must be put on those arms, and I really try to only expand them as far as necessary to fit the unit.

    I hope they honor their warranty, but if not a new cradle is only 12$. For 120$ the touratech is top notch, I just got one for my 478, but for the 76C that's almost half the price of the unit.:eek1
    #4
  5. uberhada

    uberhada Adventurer

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    I thought the same thing and it didn't seem like I was being excessive in expanding them, like you say, only enough to fit the unit.

    Yeah hopefully they honor the warranty, I like their mounting systems, its too bad this one failed.
    Regardless @$12 I could just as easily get another, and plan to replace it with something else down the line. Maybe the TT if I can justify the price.

    I appreciate your input Gramps, thanks for that :)
    #5
  6. Dolly Sod

    Dolly Sod Red Clay Halo

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    I've never read about anyone using the ram mount warranty, but I just checked it out on their web site, and I'd bet they replace it for you.

    Keep us up to date, I'm sure there are more than a few people around here who'd be interested in hearing how RAM handles their warranties.
    #6
  7. markgsnw

    markgsnw WTF?

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    I broke my RAM mount for my etrex just like that. For ten bucks, I wasn't worried about it, I bought another one.
    #7
  8. Global Rider

    Global Rider Alps Adventurer

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    The RAM mount for my 60Cx broke last summer.

    The warranty is hardly worth the paper it is written on.

    It would have cost me more to ship the broken mount back than to buy a new one...and I am sure RAM knows that. They should allow you to exchange it at a local RAM dealer.
    #8
  9. tedder

    tedder irregular

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    I've used the RAM mount warranty. They asked for a pic of the broken mount and shipped me a new one. What's so hard about that?
    #9
  10. Global Rider

    Global Rider Alps Adventurer

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    Nothing!

    But by the time I pay for that "small shipping charge", I might as well buy one.

    Better still, they should make them out of Lexan. That way they won't break.

    If the replacement one I bought breaks again, I'll consider designing and making one that is far superior...as I do with so much of the accessories I've installed on my motorcycle.
    #10
  11. markgsnw

    markgsnw WTF?

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    I leave mine in the mount, and remove the mount when I'm leaving the bike. Quicker and saves wear and tear.
    #11
  12. tedder

    tedder irregular

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    what small shipping charge? I wasn't charged anything.
    #12
  13. Global Rider

    Global Rider Alps Adventurer

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    You thief! :wink:

    Item 4 on the Warranty Page states: Please provide your credit card information as you will be responsible for a small shipping charge.
    #13
  14. tedder

    tedder irregular

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    Email them. Dunno if they'll charge you or not, but it'll be more productive than having the conversation here.

    They may not have charged me because the cradle was brand-new.

    In any case, I'd be more than happy to pay a shipping charge, as it lets them replace the product and know there is a problem.
    #14
  15. Global Rider

    Global Rider Alps Adventurer

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    Too late. It was sitting on this table till about a month ago since last summer. I tossed it when I got two new cradles; one of them as a spare. But next time...watch out!

    True! Mind you, they know there is a problem. The plastic they use is too stiff.
    #15
  16. Countdown

    Countdown Long timer

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    Mine broke last year after 5-6 years. They only cost about $12. Problem for me, the local adventure shop and even Cabelas did not have one.
    #16
  17. widebmw

    widebmw Been here awhile

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    I broke my 76CSX Ram mount a few months ago and the Cabelas in Reno had them in stock.
    I just bought another one for my other bike, they were still in stock.
    Over by the fishing section.
    #17
  18. Countdown

    Countdown Long timer

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    When I went in they only had one for the "76" which is different than the "76C"
    #18
  19. pckopp

    pckopp Aged Adventurer

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    #19
  20. Jamie Z

    Jamie Z Long timer

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    Perhaps Garming and RAM have the same CSMs. I've not had to deal with anyone from RAM, but a friend of mine told me that he bought a used GPS cradle and the suction cup was torn and wouldn't stick.

    He called RAM, and as stated by tedder, they asked for a picture of the piece and shipped him a new one.

    Jamie
    #20