Cardo Packtalk Bold

Discussion in 'Equipment' started by ubermick, May 8, 2018.

  1. ubermick

    ubermick Long timer

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    Surprised there's no thread for this yet (that I've found, anyways!) but looks like Cardo has updated the Packtalk (the three year old headset that was already better than Sena's brand new 30K). Here's the press release, complete with some cheeky jabs at the aforementioned Sena:

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    Cardo Systems, the global market leader in wireless communication systems for motorcyclists, today announced availability of the next generation of its ground-breaking PACKTALK system at specialty retailers and Cardosystems.com. The world’s first natural voice-command-operated motorcycle communications system, PACKTALK BOLD utilizes Cardo’s proprietary Dynamic Mesh Communication™ technology to create the industry’s most-sophisticated and dynamic motorcycle communications system.

    Introduced in Milan last November at EICMA, PACKTALK BOLD represents a new standard in ease-of-use and seamlessly integrates with Apple’s Siri™ and “OK Google” ™ voice-command platforms. With natural voice-command, riders can simply say, “Hey Cardo” to the system spontaneously and the always-on system reacts instantaneously. It no longer requires a specific activation action such as push-to-talk. Instead, the system allows riders to keep their hands on the bars at all times and is a significant advancement over current systems that required sometimes tedious and ineffective activation commands. With PACKTALK BOLD, Cardo leapfrogs the limited-natured discourse about the ideal button control, and instead adds a new dimension of always-on, natural voice commands.

    “PACKTALK BOLD is the world’s most powerful, yet easy to use, motorcycle communication system, and we’re thrilled to bring it to North American riders,” said Dr. Abraham Glezerman – Cardo’s founder and CEO. “With PACKTALK BOLD we’re taking rider safety to the next level: Instead of fidgeting with buttons or wheels, riders can now voice-control their unit on the go in a natural way and without ever having to take their hands off the bars.”

    PACKTALK utilizes Cardo Connect™, Cardo’s new minimalistic and intuitive mobile app for setting and controlling the company’s entire FREECOM and PACKTALK line of devices on the road. Using natural language commands and the all-new Cardo Assistant App, riders can use PACKTALK BOLD without having to touch any button or remove a hand from the handlebar.

    PACKTALK BOLD takes flight via Cardo’s state-of-art Dynamic Mesh Technology, allowing up to 15 riders to wirelessly communicate with each other with the same ease of connecting just two. Unlike Bluetooth communications, Dynamic Mesh Communication-powered devices are interconnected, thus allowing a group of riders to seamlessly join, leave or change positions at a distance of up to five miles without causing a breakdown in communications, while the self-adjusting network automatically works to keep the riding group connected. And with class-leading wind-noise suppression, a rider’s voice always comes through crisp and clear.

    “PACKTALK BOLD merges pioneering Dynamic Mesh technology with smoothly activated natural voice commands, to deliver a superior riding experience that simply can’t be understated," said Dr. Glezerman.

    The system uses a single-unit design simply clipped to a helmet and featuring a slick roller controller for easy volume adjustment. Its rider-to-rider range is up to one mile or up to five miles when used in a group mesh arrangement.

    Cardo also announces availability of PACKTALK SLIM, an integral communicator packing the same performance inside a 0.25” super sleek and thin shell. PACKTALK SLIM is recommended by HJC. It also fits a host of other premium helmets from manufacturers such as Shoei, Arai, Bell, and others.

    PACKTALK BOLD and PACKTALK SLIM use Bluetooth 4.1 to easily connect with mobile devices like phones and GPS units, as well as universal connectivity to any Bluetooth communicators. It also features automatic volume control, smart intercom/music mixing, rider-to-passenger audio sharing, FM radio, and up to 13 hours of talk time.

    Both PACKTALKs retail at an MSRP of $329.95 for single units and $579.95 for a DUO set.

    The new PACKTALK BOLD and SLIM systems join Cardo’s FREECOM and Q-solo lines of Bluetooth communicators. All Cardo units are IP67-certified as fully waterproof, not simply water-resistant like lesser communicators, and all feature a two-year warranty and a U.S.-based customer-support system.​

    https://rideapart.com/articles/meet-cardo-systems-newest-bike-comms-system-packtalk
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  2. BruceWA

    BruceWA Been here awhile

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    Excellent work ubermick! Hoping Revzilla ships mine mid June. Love being on the bleeding edge of technology.:gdog:dunno:hmmmmm

    #2
  3. ubermick

    ubermick Long timer

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    Am curious what people who have had to deal with customer service over at @Cardo-scala rider have to say about their experiences, given I've heard nothing but bad things about Sena. I know you've had the runaround from them as well, @BruceWA - and from the comparison thread between the 30K and the Gen 1 Packtalk, there was a clear winner in terms of reliability and tech. Still, there's a massive price premium for this (which I'm sure will come down) but if that premium eradicates the frustrations and issues Sena users (myself included) have endured...
    #3
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  4. BruceWA

    BruceWA Been here awhile

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    Being the optimist I am :lol3, it is probably no better after warranty.
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  5. biker128pedal

    biker128pedal Super Lurker

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    They were helpful in the last. I have a original Packtalk. I like the older firmware and App. I am guessing the improved has better voice cues. Using voices works well with the old setup.
    #5
  6. MelissaToBeMe

    MelissaToBeMe Been here awhile

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    Good stuff @ubermick !!!!
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  7. ubermick

    ubermick Long timer

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    So has anyone ordered one up yet?
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  8. StuartV

    StuartV Motorcyclist

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    I ordered a Duo pack from RevZilla.

    "Expected to ship mid-June."
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  9. BruceWA

    BruceWA Been here awhile

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    Ordered one from Revzilla and recieved an email this morning that they are now in stock. As a pre-order I'm thinking they should ship ASAP.
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  10. StuartV

    StuartV Motorcyclist

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    Nice! I have not gotten such an email. I ordered on 5/3. When did you order?
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  11. BruceWA

    BruceWA Been here awhile

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    Same day as you did. Go figure. :confused
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  12. ubermick

    ubermick Long timer

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    Yeah, I was gonna say - I saw that the dual packs were in stock at Revzilla, but not the single. (Edit, now the single is in stock)
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  13. StuartV

    StuartV Motorcyclist

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    I ordered a Duo pack. I just made sure there was nothing relevant in my Junk folder. I guess I'll just have to wait...
    #13
  14. BruceWA

    BruceWA Been here awhile

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    I'm chatting with Revzilla now.
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  15. BruceWA

    BruceWA Been here awhile

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    Here's what I just learned: They are definitely not in stock though. I'm thinking that email was a glitch. We didn't ship any pre-orders of those BOLD headsets yet. (Revzilla)
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  16. DFWKen

    DFWKen Adventurer

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    Anyone know what the difference between the legacy PackTalk and the new PackTalk Bold? I can't find any differences. They run the same firmware (4.0) and use the same instructions. I'm ready to buy a new PackTalk, but want to know what the advantages are.

    On tech support, it's been wonderful throughout the warranty period. They even shipped a replacement unit to Estes Park, Colorado for us when one of our riding members' PackTalk failed with the charging port being pulled out with the charging cable. It was there waiting for us when our travels took us through Estes. They've since replaced all of the units that had the charging port pull-out issue as well as those from our group that had broken antennae.

    It's some of the best tech support and Customer Service I've experienced with any company. Sena . . . . not so good. I owned Sena for 3 years and was pulling my hair out with frustration.
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  17. ubermick

    ubermick Long timer

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    The Packtalk Bold has "natural voice recognition" - still has the buttons, but now you can use your voice to issue all the commands starting with "Hey Cardo..."

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  18. ubermick

    ubermick Long timer

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    Whaaaa? They're definitely showing as in-stock at Revzilla, and at Cyclegear. Cardo themselves said that units would be in stock at dealers in the next couple of days on their FB page, and that was over a week ago.

    (OOOOP, they just changed it back to out of stock, shipping mid-June.)
    #18
  19. SRTie4k

    SRTie4k Northeast Explorer

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    My opinion of Cardo:

    1. They don't answer questions in their own vendor forum anymore here on ADVRider. I don't like that.

    2. Last time I had to call Cardo support, I had to wait 25 minutes to get through. Then the guy that answered the phone was a bit terse, borderline rude. That said, he did have a replacement part sent out (my Freecom microphone died randomly) within a week for free. Granted my headset was still under warranty, but it was actually the audio kit mic that went bad, but he refused to even consider I needed a warranty item for the audio kit and instead continuously asked for my Freecom serial #. What happens if I ever buy another audio kit and the mic goes bad, but my Freecom is out of warranty? They don't even sell microphones individually.

    3. One of the firmware updates for my Freecom introduced a bug with parallel audio volume. They didn't release new firmware that fixed the bug for 6 months. 6 month update cycles is god-awful to fix such a simple issue.
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  20. DFWKen

    DFWKen Adventurer

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    Does my legacy PackTalk not do that? I've been using voice commands. The Bold firmware is the same. Please explain.
    #20