Cardo scala rider - Motorcycle Bluetooth & DMC Systems - Information and Discussion Thread

Discussion in 'Vendors' started by Cardo-scala rider, Oct 30, 2015.

  1. MotoFusion

    MotoFusion n00b

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    I upgraded both of our PackTalk units to the 3.1 firmware and we haven't had any issues using it with the SmartSet app on iOS.

    I finally had a chance to use DMC mode with other PackTalk units outside of the Duo kit that I purchased. Brilliant. After hearing of daisy chain pairing schemes/nightmares from other bluetooth intercom users, we're spoiled to be blessed with DMC!

    We easily created a pack. Comms were crystal clear. All of us were playing music either from our phones or from the built in FM radio. The pack switched riding order in the group many times and nearly inverse, two pack members split off from the main group (their comms between each other were uninterrupted), and even the pack leader left the group (and comms were uninterrupted between the remaining group members). DMC rocks!

    We did have two minor issues though:
    1. Creating our pack was seamless ... after 15 of minutes trying to figure out why my PackTalk and another PackTalk refused to join a group, regardless of which PackTalk was the group creator. Turns out, each PackTalk must have a unique name. Both of our PackTalks were named PT Adam (both of us are named Adam). After I switched mine to PT Adam 2, creating the group was seamless fast and easy.
    2. Private chat didn't work, regardless of whether I requested from SmartSet or the PackTalk itself. I made sure that I had a member setup for private chat and the SmartSet app indicated that private chat was available. Still, neither clicking the intercom button or pressing private chat on SmartSet would initiate the private chat mode.
    It's a new technology and there will be some teething problems - but that's the beauty of upgradeable firmware. Right now, PackTalk in DMC mode blows away the rest of the intercom field. Now, if Cardo-scala rider could get someone to write a proper owner's guide and hire MotoGeek Freak to develop a video owner's guide, they'd be converting far more Sena owners. You'd think that'd be a pretty high priority with Sena's "Advanced Mesh Network" getting ready to debut ...
    tmEvol likes this.
  2. Rofor

    Rofor Adventurer

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    No comments from Cardo regarding the problems with the SmartSet app? Looking in the Android PlayStore, the troubles seems to get more and more!! :(
    Cardo - as the units themselves are working fine, please fix the Android App ASAP....
  3. Cardo-scala rider

    Cardo-scala rider Motorcycle Bluetooth and DMC Mesh Systems

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    Hello Rofor and thanks for your patience. I did a soft-inquiry with our support team regarding the issues you outlined. They want to know if both phones are rooted and running custom firmware (they believe they are but wanted to check). If so, they suggest to try using another android phone that isn't rooted and is running a standard release manufacturer's firmware as a test. This is what the SmartSet app is built upon and perhaps the latest update on our end or the latest update to LineageOS is causing them to not communicate properly with each other? Personally I am unfamiliar with Lineage so I do not know this answer, but I will push it to our R&D department upon getting your response. These two specific problems you mentioned, "serial number is shown as #1234567..." and "If you try to change something, vox setting or such, and save it to the unit it will either not be saved, or the unit will be reset to factory settings..." mean that the phone/app are unable to identify and communicate with the module- thus causing the additional problems you outlined.

    Thank you for the follow-up on this and I have submitted to R&D for additional input from them (which I will post here). They are designed to be 100% compatible with each other, but I asked them to test in the way you described above, including the streaming of music to the FREECOM, and will report back. In the meantime, is the Q3 within the 2-year warranty (from date of purchase)? I ask because if it's determined that the issue stems from these 2 physical modules, we'll need to move forward with getting them addressed via warranty. Until then.

    On a complete side-note: 3300 mile trip. Nice!!!

    Fantastic! Great to hear you were able to experience the DMC environment with additional riders. The complete elimination of the daisy-chain pairing structure found in all Bluetooth intercom headsets truly allows connectivity and stability that simply didn't exist until now, and was the sole inspiration for creating DMC Technology. Thanks for sharing your experience.

    Pertaining to the issue you ran into with Private Chat: based on what you described you were doing everything right. As long as you have a person in your group selected as your Private Chat, you should be able to tap the "Intercom" button once or the "Private Chat" button on the app to open and close the private connection. And it should happen almost instantly. I'm not sure if this was the case, but occasionally, when a new Group is created, the devices will not achieve full functionality within that group until after they have been power-cycled one time. Again- this is not always- but when something like this occurs there is an extremely high chance that a quick power-cycle (after you've initially created the group) will resolve the issue. Please let us know if you are unable to achieve Private Chat the next time you are with this group. Or ever, for that matter.

    Lastly- you touch on a good point. We will have a "cheat sheet" available shortly for PACKTALK and SMARTPACK. It's 99% done and it won't be long, and will be very similar to the Pocket Guides now coming with all of our scala rider devices. Here is an example of the one for our FREECOM 1 device.

    You may also find the interactive mobile "cheat sheets" handy:
    This is the one for PACKTALK


    Happy riding!

    -scala rider
  4. Rofor

    Rofor Adventurer

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    Hi and thanks for your help...

    Yes, both phones are rooted and running LineageOS, which is the successor of CyanogenMod, a custom firmware for Android phones based on the AOSP-Project, the official source code of Android. Can't test it on a 'normal' phone, sorry!

    Fact is, that all was running well on both phones and both units, before we updated to the new firmware 3.1 - and yes, for me it also looks as the app can't communicate with the unit....

    What might help - is it possible to somehow get the Cardo Smartset app before(!) version 3.5 and second is it possible or can you help to downgrade the SmartSet and PackTalk firmware to version 2.5? Somewhere in the upgrade of one of the two components is the problem hidden.
  5. Rofor

    Rofor Adventurer

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    One more thing - as in general using the SmartSet app makes handling certain 'things' on the Cardo units much easier (group handling especially), my wife and i could handle all our settings directly on the units or via the CardoCommunity site, but one thing we're missing (or don't know how to handle): the volume settings, especially the 'parallel audio' setting...

    And was i've forgotten in my posting before, please have look at the comments in the Android PlayStore - we're by far not the only ones wit this problem since the last firmware- or app-update! Many users seems to have the similar problems now!

    Would really be fine if you could give us the chance to revert the last firmware update or fix this in a new app version - i've opted in to the beta channel for the SmartSet app, but sadly it seems that there are no betas up in the moment...
  6. SRTie4k

    SRTie4k Newly-Clothed Explorer

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    His Q3 is outside the warranty window. For what its worth, this has also happened on my girlfriends Q3 unit as well, which is also updated with the latest firmware. Same symptoms - paired, can connect over intercom initially but after an indeterminate amount of time (say, an hour) off intercom, suddenly the Q3 can no longer open up an intercom connection and instead constantly gets "busy", whereas the Freecom can open up an intercom connection to the Q3. Opening up the intercom connection from the Freecom to the Q3 after the Q3 starts experiencing the issue does not fix the issue for the Q3, however...the Q3 still constantly gets "busy" after the connection is closed.
  7. Rofor

    Rofor Adventurer

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    Ok - i've got hands on former versions of the android Cardo SmartSet app (3.0.1., 3.0.2. & 3.0.3) and could try them out. It was sadly the same as with the actual version - with no one of the older ones i could connect to my Packtalk our my wifes Smartpack... :(

    I definitively know that with unit firmware 2.5 and app version 3.0.3 all was working well, i'm not 100% sure about app version 3.5 but i think that was also working with firmware 2.5, even with our rooted android phones running CyanogenMod 6.1 and LineageOS 7.1.2 - for me/us it's the new firmware 3.1, which breaks the connection to the Cardo Smartset app!

    Is there any chance, to revert firmware back to 2.5 on our units ore that the Smartset app will work again soon?
  8. bmwroadsterca

    bmwroadsterca RadioFlyer

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    I can't get the Mute function to work. I want to mute my own mic (not mute the pack, that's different). I have done the roll backward then quickly forward a bunch of times to no avail. I tried both our units. This is supposed to work in DMC mode right? Running version 3.

    EDIT: I looked at the MotoGeek Mute Feature video again and I notice that the title has "(when solo)" in it. Sure enough it worked when only my unit was on. It also reduces the volume of the FM radio. I can see how the latter facilitates a conversation with some non-rider without taking your helmet off. If you are solo though why mute the mic???

    Here's what I want to do. Say I am riding along as part of a pack and I have a cold or something and I keep coughing. I'd like to mute the mic so as not to have everyone hear me cough but listen to the pack and only unmute the mic when I want to speak. This seems like a reasonable feature expectation. Can it be done?
    DFWKen and PTJCAL like this.
  9. Rofor

    Rofor Adventurer

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    I've posted the following on your Facebook page also in more details...

    Ok, it seems that i have nailed down the problem! For me, my wife and also at least one other user the problem lies in the saved hot-dial-number!! I could reproduce it any many times - if there is a hot-dial-number saved, either via SmartSet app or the Cardo Community page, the app doesn't successfully recognize the unit any more after the next start....

    I found this while doing some three-button-resets on the unit itself and starting all over again saving my settings with the SmartSet app - first time after reset and new pairing all was fine and the units are recognized. After changing some settings on the app (radio stations, phone numbers, AGC and so on), saving them and leaving the app, the units aren't recognized any more from the next app start on - 'unknown unit', no serial number, no battery level and no DMC button as i posted before.

    So i tried to do my settings step-by-step, saving each time, leaving the app and restarting it - this is how i noticed that the culprit is the 'Hot Dial' button/setting under 'Phone' - here are two screenshots to show you this:

    First one is with a hot-dial number saved and the second one, if i delete the hot-dial number - notice the display of the units serial number and the battery level down on the screen!

    I've tried to enter the phone number directly via the phonebook, enter it manually, used international format (+43xxxx) or the old format (0043xxx) - i doesn't matter, each time a number is saved under 'Hot Dial', the app doesn't recognize the unit from the next start on....

    with Hot Dial entered.png

    without Hot Dial entered.png

    Hope, this will help your team to nail it down and get this bug quickly... :)
    SRTie4k, PTJCAL and BlueLghtning like this.
  10. DFWKen

    DFWKen Adventurer

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    There were a few reports of problems after updating to the new firmware (3.1, I believe). I was going to wait before updating mine because in 3 weeks my 6 friends and I are going on a 4,000 mile trip and the PackTalks were working "good enough". I have no idea what "minor bug fixes" were included in the new firmware, but I accidentally started the update last night. Once started, I was afraid to stop it. So I've updated.

    I want to report that so far, no problems encountered. It connected to my iPhone SmartSet app quickly. One of the new members of our motorcycle camping group bought a PackTalk yesterday. He brought it over and I updated it as well. Then, using SmartSet, I joined him into our group. As soon as I clicked "Join" on HIS Smartset for his new Packtalk, it joined . . . like instantly. It was the most trouble-free addition of a member to the group to date. Maybe some of the "minor bug fixes" addressed some of the issues we've experienced building a group. Dunno. But so far, I'm a happy camper. (literally).
  11. SRTie4k

    SRTie4k Newly-Clothed Explorer

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    Any update on Freecom firmware update to fix issue with Q3 opening intercom after an extended period?
  12. Rofor

    Rofor Adventurer

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    More than two weeks since my first response to the problems connecting to the Smartset app with the new firmware for Packtalk/Smartpack on Google Play/Facebook page/Facebook Messenger and also here and not a single one helpful comment from Cardo on one of these platforms - that is not what i could name a great customer service! :(

    On Facebook, Facebook messenger and Google play the comments are ignored and here it seems that they would like the 'your phone is rooted' card...

    As i said - the hardware is great and works, but to push out a firmware which makes so many problems (look at other forums, Facebook or Google Play!) without the ability to at least let us switch back to firmware 2.5, on which all was working perfectly(!!), is ridiculous - sorry to say...
  13. bmwroadsterca

    bmwroadsterca RadioFlyer

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    Seems to me that if you start a vendor thread "to provide information, helpful tips, and encourage general discussion to ensure you get the most from your device" then you should be rather diligent about showing up and being responsive. Instead of being a means of building good client relations this thread is trending toward being a liability for Cardo.
  14. bmwroadsterca

    bmwroadsterca RadioFlyer

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    Anyone know the impedance of the speakers that come with the Packtalk?
  15. emidyl

    emidyl Been here awhile

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    ok just picked up a smartpack today and for the life of me cannot figure out why the IOS app says my email is invalid.
    I haven't read every single posting in this thread but can someone help out?
    My software is up to date as well
    thanks
  16. Phoenix65420

    Phoenix65420 Adventurer

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    Check for leading spaces or trailing spaces. "name@domain.tld" is correct " name@domain.tld" or "name@domain.tld " may cause you issues Have you set up your cardocommunity profile yet online?
    Cardo-scala rider likes this.
  17. emidyl

    emidyl Been here awhile

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    thanks DOH, ( helps to set up that acct LOL) got it working though the IOS app is a bit glitchy. Now onto getting louder volume. Quality was awesome playing music from my Nav VI, (not sure but I can't access song files I had saved to my Micro Sd) but there seems to be a preloaded file that was absolutely clear and amzing sounding, but drops significantly while getting music from my iphone (paired to the Nav VI) Will play around with it more tomorrow
  18. Phoenix65420

    Phoenix65420 Adventurer

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    Not sure what your version of the app looks like now, (I'm an android user) but there are several places you need to manage volume. First off, the app itself has many volumes, A2DP volume (or music volume), and Parallel Audio (if you have it enabled) are two places you can look at increasing the volume. Also on your phone, crank up music volume (I keep mine at 100% and manage the volume through the PackTalk) I believe on the iDevices you can set whatever you want to be controlled by the music volume by having that app up when you lock it. If you have Pandora up you can hear it in the Packtalk, if you have the local music player up, you can hear it in the Packtalk. As I understand that works for the transport controls as well (Play, Pause, Last, Next, etc.)

    if you need a final pump while on the road look at your AGC settings. I keep mine on and set to medium so as I get up to freeway speed it increases the volume to compensate.

    I hope this helps.
    Cardo-scala rider likes this.
  19. emidyl

    emidyl Been here awhile

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    thx phoenix, I'll delve into the unit some more in the next few days. So far Ive got my phone set to max.

    cheers
  20. bmwroadsterca

    bmwroadsterca RadioFlyer

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    So I communicated with Cardo customer service about their absence from this forum....

    ME:
    Having started the vendor thread on the advrider.com site in order to " provide information, helpful tips, and encourage general discussion to ensure you get the most from your device" why is Cardo no longer participating?

    CARDO:
    Hello,
    Thank you for contacting the Cardo Systems Support Center.
    Yes, this is definitely an avenue for Cardo to engage directly with our customers but it is not (and isn't intended to be) the same thing as Cardo customer support. If somebody has a question or issue that needs immediate attention they should be turning to our support center. Is there something that we can help you with?
    As for providing information, helpful tips, and encouraging general discussion amongst users to get the most from their devices... this is still the nature of our presence there and will certainly continue.
    Please feel free to contact us if we can assist you with any other questions.
    Best Regards,

    ME:
    Hello
    Thank you for your response.
    There was no expectation on my part that the vendor thread on the Advrider site would in any way replace the support center function.
    That being said it is a vendor thread initiated by a Cardo representative. All the vendor threads in this site are fora in which the vendors participate. Cardo has been absent from the thread for some time. Users have other areas of the site where they can discuss any subject amongst themselves. In your response I notice that you chose to qualify the thread as being discussion “amongst users”. This mischaracterizes the nature of the forum as well as the purpose stated by the Cardo representative at the time of the thread’s establishment.
    If Cardo has decided to discontinue its participation in the vendor thread it started then I think that it should so state in the thread.
    Regards

    CARDO:
    Hi
    I’ll surely pass your feedback along to our product team. Have a great week.
    Best Regards,
    _____________________________________________________________________________________________________

    Draw your own conclusions.