There has been direct contact between owners in Europe, Australia, South Africa and the KTM main distributors, with good results. If inmates in USA decide to contact or complain to KTM North America, here are the contact details: The man at the top: Jon Eric Burleson KTM-North America Inc. 1119 Milan Avenue Amherst, Ohio 44001 Customer Service Phone: 440-985-3553 A recorded delivery letter, quoting your VBK and delivery reference number, and followed up by a phone call requesting to speak with Jon Eric Burleson is likely to get better results than just phoning up out of the blue. Key 1190 Adv issues and suggested remedy: Airbox / filter - KTM USA to supply and fit the Unifilter under warranty. Starter / battery - KTM USA to supply the new main cables under warranty, i.e. the ones being fitted to all owners' bikes in RoW. Cooking legs - KTM USA to remedy by supplying and fitting e.g. Wings heat shield under warranty. Welcome pack - Owners in RoW get a welcome pack and owner registration / warranty card. KTM USA to remedy this for all USA owners. Customer communications - KTM USA to ensure web site "service support" section lists all reported issues and remedies affecting reliability. Reputation and support - KTM USA to appoint a service engineer to monitor AdvRider forum "Orange Crush" section, and respond in the forum on issues of general concern to USA-based owners.